My Account
My Account is the convenient and easy way to manage your Pre-Paid mobile account, on your compatible mobile or on a computer – whatever suits you best. If you have other services with Telstra, and have registered to My Account already, your Pre-Paid service information will be available through your existing My Account registration.
You can access My Account in four ways and here's what you can do in each:
Dial #100#
on your mobile
- Make a recharge
- Check your balance
- Check expiry dates
- Change your offer
- Buy Extras
- View account and call history
- Use CreditMe2U®
Visit BigPond®
on your mobile
- Make a recharge
- Check your balance
- Check expiry dates
- Change your offer
- Buy Extras
- View account and call history
- Use CreditMe2U®
Log in to
My Account Online
- Set up Telstra SMS Recharge®
- Make a recharge
- Check your balance
- Check expiry dates
- Change your offer
- Buy Extras
- View account and call history
- Modify low credit alerts
- Download activity statements
- Download Tax Statements
- Set up a recharge from your bank account
- Update payment details
- Update your details
My Telstra Pre-Paid
on Facebook®
- Recharge
- Check your balance
- Check expiry dates
- Check recharge and usage history
- View your offer details
- Buy Extras
- Send credit to friends using Credit Me2U®
- Request Credit Me2U® transfers from Facebook friends
- Share your recharge activity on Facebook
- Easy to register
- Link your Facebook Account to your Pre-Paid Mobile number
- Once linked, no username or password required
Things you need to know
Facebook is a registered Trade mark of Facebook, Inc
My Account using #100# on your mobile
Step 1: Dial #100# on your Telstra Pre-Paid mobile
Step 2: Choose an item in the menu by pressing 'answer' to input a number
My Account using BigPond® on your mobile
Step 1: Enter the BigPond portal on your WAP enabled Telstra Pre-Paid mobile
Step 2: Scroll across to select the 'My' tab and then scroll down to 'My Account'
