GET A NEW PHONE EVERY YEAR
WITH NEW PHONE FEELING
Like having the latest smartphone? Then get your new eligible smartphone on an eligible new 24 month handset and mobile plan with New Phone Feeling. After a year, return it in good working order and take up a new eligible phone when you sign up again on a new eligible 24-month handset and mobile plan. Then for a little bit extra each month, you can do it all over again the next year.
For a limited time only, get free New Phone Feeling and save $120 (normally $10 per month) on M size and above Mobile Accelerate plans.
1GB extra data /mth (excludes use overseas) or $1000 extra talk /mth to standard Australian numbers (excludes use overseas) on M size plans and above.
Get $200 welcome credit on your Telstra bill when you switch your mobile service to Telstra from another carrier, and sign up to an eligible 12 or 24 month mobile plan.
New Phone Feeling on M, L and XL plans
Get your new eligible smartphone on an eligible new 24-month handset and mobile plan (M size or above) and you’ll automatically receive Telstra New Phone Feeling. This means you can take up a new phone in 12 months’ time when you sign up on a new 24-month handset and mobile plan and return your existing phone in good working order.
New Phone Feeling on an S size plan
Get your new eligible smartphone on an eligible 24-month handset and mobile plan (S size only) and pay an additional $10 per month (min cost $120) for Telstra New Phone Feeling. Then after 12 months you can take up a new phone when you sign up on a new 24-month handset and mobile plan and return your existing phone in good working order.
Returned handsets will be assessed, and if beyond economical repair they will be recycled.
Devices that are not beyond economical repair will typically be reused.
New Phone Feeling FAQs
Telstra New Phone Feeling means that after 12 months, you can get the latest phone on a new 24-month handset plan.
All you need to do is pay an addition $10 per month when you take up an eligible handset on a new 24 month Device Payment Contract and Mobile Accelerate plan and return your original smartphone undamaged and in good working order after 12 months.
You can then get the latest smartphone of your choice by signing up for another 24 month Device Payment Contract on an eligible mobile plan, without paying any more fees for your original smartphone.
If you're a new Telstra customer, or an existing Telstra customer with a 13 digit account number, take up any Mobile Accelerate plan (including Data Share) and choose an eligible smartphone on a 24-month Device Payment Contract.
This offer is available in store, over the phone or online.
No. To take up this offer you need to purchase a new eligible handset on a 24-month Device Payment Contract with any Mobile Accelerate plan including Data Share.
You must activate the offer within 30 days of purchasing your new smartphone.
This offer is month-to-month and can be cancelled at any time. You will not receive a refund for payments made if you cancel the offer. If you cancel the offer, you cannot add it again.
As long as you keep your original smartphone, you don't restart your 24 month term, and your new plan is a Mobile Accelerate plan or Mobile Accelerate Data Share plan, you'll keep your Telstra New Phone Feeling offer.
Yes, you can get a new phone before month 12 of your Device Payment Contract, but you will need to pay off the remainder of your original smartphone, plus a $50 fee may apply.
As you did not have a chance to use the New Phone Feeling offer, we will refund the amount you paid for the offer up to that point. You do not need to return your original smartphone to us in this scenario.
You will be required to return the same smartphone that you originally signed up to, or one that has been swapped or replaced through StayConnected , our swap, replace and restore service.
Please note: Our StayConnected is currently only available to non-business customers.
The smartphone you return to us needs to be undamaged and in good working order.
You can have the damage repaired yourself and return the smartphone to us when you are ready to get a new phone. Telstra can also organise to repair your smartphone for a fee. This fee will vary depending on the make and model of your phone and degree of damage.
If your smartphone is lost you can:
- Cancel your New Phone Feeling offer and get a new phone at any time by simply paying off the remainder of your original smartphone and any early recontracting fee that applies; or
- Cancel your New Phone Feeling offer and wait until the end of your 24-month Device Payment Contract and upgrade with no fees for your old device.
A smartphone that is undamaged and in good working order is one that is fully functional as intended and is not physically damaged except minor scratches and other normal wear and tear, as reasonably determined by us. For example, a device that:
- Turns on and off;
- Functions normally (for example, it is capable of making and receiving calls and connecting to the internet and any touchscreen functions as intended);
- Includes a fully functioning battery;
- Is free from physical damage except normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured screen or casing, connector damage, or a faulty or broken SIM reader);
- Does not have any missing, disassembled, customised or non-original parts;
- Has all activation and device locking features disabled (eg. Find My iPhone on iOS 7 devices); and
- Is not IMEI blocked.
You can keep your existing smartphone if you pay off the balance outstanding on it when you get your new phone.
If you have not yet taken up the New Phone Feeling offer and already know that you want to keep your smartphone, this offer is not for you.
No, Pre-Paid accounts are not eligible for this offer.
You can leave it in store at the time of getting a new phone, or we may give you a pre-paid satchel to take home to return the smartphone within 14 days.
If you sign up over the phone or online, a pre-paid satchel will be sent out to you and you will have 14 days to return your original smartphone. You just need to return the handset and battery, not the phone accessories (power cords etc).
Telstra will contact you within 14 days of receiving your phone to discuss your options.
Yes – Please ensure all personal or confidential data is erased and the smartphone is reset to factory settings. In addition please ensure your SIM is removed and all device or activation locks are disabled.
If you forget to wipe your data or remove your SIM, all personal data on your old smartphone will be permanently erased per industry standard processes and your SIM will be destroyed.
Device or activation locks may prevent the smartphone from being wiped and factory reset and may prevent it from being used by another person until you disable the feature, so smartphones with a device or activation lock enabled will not be accepted.
Your upgrade process will be easier if you prepare for transferring your data before coming in to upgrade.
This could include steps such as saving all of your photos, music, or video files to a cloud service or SD card, backing up text messages and saving contacts to a SIM or SD card.