Earlier 3G (2100MHz)
Important Information for customers with earlier 3G 2100MHz mobile devices
Telstra currently operates two 3G networks – our Next G® network, Australia’s largest mobile network, and an earlier, limited 3G service operating at 2100MHz in major metropolitan centres.
We’re making changes to the 3G 2100MHz network, as we end our agreement to share it with Vodafone Hutchinson Australia. These changes will occur on 31 August 2012.
How you'll be affected
You may be impacted by this change if you're using a mobile phone or wireless data device that only operates its 3G functions on the 3G 2100MHz network and not on our Next G® network, and:
- you’re located in a metropolitan area where there is 2100MHz coverage (to check, see our coverage maps)
- you have a 3G SIM card (not a 2G SIM card) and
- you use your mobile service to access 3G services – such as video calling or high speed data services.
3G services on your phone, such as video calling and Mobile FOXTEL from Telstra, will no longer be available. If you use your mobile device for internet browsing, you’ll also notice a reduction in your browsing speed from this date.
If you use any type of hearing aid or cochlear implant, you may be further affected by the network changes. For more information, please visit our Mobile Phones and Hearing Aids website.
If you only use your mobile phone for voice calls and SMS you won’t be impacted (unless you have a hearing air or cochlear implant).
Next G® compatible devices set to access our 2100MHz network
Although you may be already using a device that is capable of operating on the Next G® network, it's important that your device is set to access the Next G network, and not our 3G 2100MHz network. If it isn't, you will also be affected by these network changes. A list of common manufacturer websites where a user manual can be obtained to reset you device is available here.
What to do?
To find out more, please see our Frequently Asked Questions. if you need help identifying if your mobile phone or wireless data device will be affected please refer to our online device identifier tool. If you’re still not sure what device or SIM card you are using, please take your mobile phone into a Telstra Store to see if you will be affected.
You can also call us about these changes:
- on 13 2200
- or if you are a Telstra Business customer, please contact your Account Executive or call 13 2000
- or if you are a Enterprise and Government customer, please contact your Account Executive or call 1800 730 053.
If you would like to upgrade to a Next G® network compatible device and experience the benefits of Australia’s largest mobile network, please browse our Next G® network offers, call us on 13 2200 or visit your nearest Telstra Store.
