We continuously extend and improve our mobile coverage and we want your feedback to help us find network coverage black spots. This is where we indicate there is mobile or mobile broadband coverage but it doesn’t perform to expectations (e.g. the line may drop out, the call may have poor reception or there may be little or no reception at all).1
Before completing the form, please perform these basic troubleshooting checks so common problems are found and solved without delay.
Things you need to know
1 The combination of the Next G® network being optimised for land based coverage and the complex factors affecting mobile coverage out to sea means we can’t action or accept black spot coverage reports in relation to locations beyond the coastal shoreline.