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Apps & Services

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Browse the web, watch Mobile FOXTEL from Telstra, send photos and video messages, protect your Android with the latest security or use your mobile as a GPS – there are so many things you can do with your compatible Telstra device. Just choose the apps and services most relevant to your lifestyle and get started today.

Select an item from the list below to find out more.

#100# Get access to a range of information services on your mobile phone.

#100#

Available on your phone right now

#100# enables you to access a great range of handy information services on your mobile phone when you're in a coverage area. And the best thing is you can browse the menu for free because you only pay when requesting content.

It's easy. Just enter #100# on your Telstra mobile and press the 'Call' button. There's so much you can do:

Service Description Price
Whereis® Nearby Find restaurants, shops, services and more, based on your current location. 50c per request.
Inform Me Get the latest news, lotto results and share prices. You can also get weather forecasts and surf reports on demand or via daily SMS alerts. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Sport Zone Keep up to date with the latest scores. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Chat Make new friends, chat in one room, leave and join another – all anonymously using SMS. All SMS messages sent are charged at standard rates.
Entertain Me Get the latest pickup lines, gossip, jokes, insults, horoscopes and lovescopes. 30c per request. Or if you subscribe to an SMS Alert, you'll receive periodic content and be charged 30c per message.
Tones and Pics Personalise your compatible mobile. A charge of $2.95 applies for each mono ringtone download request and $3.95 for each polyphonic ringtune download request. Data charges apply to download.
Callertones Callertones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Available only to Telstra customers. One free tone per customer from a selected range when you first subscribe to Callertones for $1.95 per month. First month free for first-time subscribers. You must maintain your Callertones subscription to keep enjoying your free tone. Additional tones $3.50 each.
1234 Access directory assistance and information services on your mobile phone.

1234

Available on your phone right now

As a Telstra customer, 1234 gives you everything you need to know from street directions, information from Yellow™ and Citysearch®, movie times and even sports results. You can also have information sent straight to your mobile phone by SMS.

1234 provides:

  • residential phone numbers and addresses
  • business phone numbers, fax, web and email addresses, opening hours and payment options where available
  • movie times and cinemas
  • weather conditions, marine reports, warnings, snow and ski information
  • sports scores, fixtures and ladders
  • street directions
  • closest business type to you and turn-by-turn directions to get there
  • answers to questions – ask the operator a question and they will search an extensive online encyclopaedia for the answer which can be given verbally or via SMS
  • gig and concert listings
  • restaurant, café and bar reviews and contact information
  • international dialling codes and time zone information.

You can also SMS a request to 1234 when you are unable to talk. The operator will then send the information back to you as a text which you can store or forward to a friend.

Pricing

Charges apply for calls and SMS sent to 1234 and for successful or attempted connection to the number you've asked for. For full pricing details, please visit 1234.

Things you need to know

1234 is available to most Telstra mobile customers and full service Telstra residential and business customers. If you are billed by someone other than Telstra, contact your service provider to find out what charges apply.

Citysearch is a registered trade mark of Citysearch Australia Pty Ltd.

AFL LIVE Get the latest AFL action live on your mobile or tablet.

AFL LIVE

AFL App on Smartphone
Available on your phone right now

Take the game you love with you when you are on the go. Simply visit m.afl.com.au or download the free AFL Live Official App to your compatible 4G or Next G® smartphone, mobile device or tablet - then kick back and enjoy all the front-row action. You can enjoy:

  • Live video stream of every premiership game
  • Live stats and scores
  • On demand full match replays
  • AFL TV

Better still, the AFL Live App, once downloaded, is unmetered on the Telstra Next G® network - so there's no need to worry about data charges.

Pricing

When connected to the Telstra Mobile Network with a 4G or Next G® compatible device

Catch every match Live and Exclusive to Telstra this season:

  • $10 AFL Live Monthly Pass (First Month FREE)
    LIVE video of every 2012 AFL premiership game for the month, On Demand Full match replays and AFL TV
  • $50 AFL Live Season Pass
    LIVE video of every AFL premiership match for 12 months, On Demand Full match replays and AFL TV
  • $5 AFL Live Game Pass
    LIVE video of one 2012 AFL premiership game of your choice.

How do I get it

Available on the App Store   Android app on Google play   or   m.afl.com.au



Things you need to know

AFL LIVE on your Mobile Eligible mobile devices for AFL Live include - Android smartphone version 2.2 or higher, Android tablet version 3.0 or higher, iPhone 3GS with iOS 4 or later, iPhone 4 or later, iPad 1 or iPad 2 and most devices capable of 3GP video streams. m.afl.com.au is not available on Windows Phone 7 devices. If you are a Telstra Next G® mobile customer you will not incur data usage charges for viewing or using m.afl.com.au (unless you are roaming overseas). After the first month free, the $10 monthly fee will apply unless you cancel. Limit 60 min/session. Maximum number of viewers at any time may apply. For Pre-paid customers, minimum recharge of $20 required for first month free offer. Limit to one offer per customer per pre-paid account.Screen size restrictions apply for Tablet viewing. Limited features during 2012 NAB Cup.

Apple, iPhone, iPad and iTunes are trade marks of Apple Inc, registered in the US and other countries. Android and Google Play are trade marks of Google, Inc

BigPond® Unmetered Content A range of BigPond sites you can access as much as you like without incurring data costs.

BigPond® Unmetered Content

Available on your phone right now

On your Telstra Next G® mobile, some BigPond sites are unmetered. This means you can access these sites as much as you like without incurring data costs. All you need to do is visit the BigPond Mobile Services 'Home' and 'Search' tabs on your phone.

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Things you need to know

Browsing charges apply when you access 3rd party websites or type a URL into your browser.

Calling Number Display See the number of the person calling you and display or block your own number.

Calling Number Display

View FAQs
Available on your phone right now

Calling Number Display shows the number of the caller to your mobile phone (unless their number is blocked). This feature is only available for calls made from Australia.

If you prefer, you can block your number from appearing on a one off or permanent basis.

Your phone number can also be displayed or blocked when you call someone who is overseas.

Callertones Callertones replace the standard ringing tone that people hear when they call your phone.

Callertones

Available on your phone right now

Callertones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Your callers, however, will still hear ringing in the background. Callertones are available to anyone with a Telstra mobile phone.

View more

Things you need to know

Available only to Telstra customers. One free tone per customer from a selected range when you first subscribe to Callertones for $1.95 per month. First month free for first-time subscribers. You must maintain your Callertones subscription to keep enjoying your free tone. Additional tones $3.50 each.

Downloads Get the most out of your phone with a range of tones, pics, videos and games.

Downloads

Available on your phone right now

Personalise your mobile and give it some life and personality.

Games

Keep your brain sharp and your imagination fired up with a great range of BigPond® Games on your phone. Choose from classic arcade-style games, brain-teasers and educational games, plus the latest action, strategy and adventure challenges.

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Music

Access an extensive catalogue of tracks, albums and videos from BigPond Music. You can browse, preview, then download music to your compatible Next G mobile and enjoy it whenever you like. You can simultaneously download an MP3 copy to your PC and pay only once for content.

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Pics

Spice up your mobile with fun wallpapers – change the background on your phone screen or attach a cool pic to a friend in your phonebook.

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Tones

There are chart toppers, classic hits, unique sounds and video tones. You can also have multiple tones for different friends.

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Videos

Entertain yourself on the go with short-form video clips. Funny, exciting, surprising – there's something for everyone. Download and keep videos on your compatible phone and watch them anytime.

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Callertones

Callertones replace the standard ring tone people hear when they call your phone with music, sound effects or comedy. Your callers, however, will still hear ringing in the background. Callertones are available to anyone with a Telstra mobile phone.

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Things you need to know

Your standard download charges may apply. The content you can access depends on your handset, the network you're connected to and network coverage.

Easycall Manage your busy life with our Easycall products including Call Waiting, Conference Call and Call Enquiry.

Easycall

Available on your phone right now

Easycall offers a range of services to help you stay in touch so you don't have to worry about missing a critical call, meeting or discussion. It includes Call Waiting, Call Enquiry and Conference Call.

Call Waiting alerts you if someone else is trying to call you when you are on the phone. You can put your current caller on hold and take the incoming call. You can also switch between callers. If you don't want to take the call, ignore the Call Waiting tone and it will stop after 20 seconds. You could also use one of our messaging services to handle the unanswered call like MessageBank®, Memo, or Message2txt™.

Call Enquiry allows you to make an outgoing call on your compatible mobile phone while you're already on a call. Your original call is placed on hold while you call the other number. You can also switch between calls.

With Conference Call you can talk to up to five other parties simultaneously.

Pricing

Normal call costs apply so Call Enquiry and Conference Calls are listed as call charges on your itemised bill. When you make Call Enquiry and Conference Calls, you may see two calls for the same time period. Calls are only charged if they are answered.

Garmin® Navigator Turn your smartphone into a GPS device with live traffic and speed alerts.

Garmin® Navigator

View FAQs
Available to download to your compatible device now

Garmin Navigator turns your smartphone into a full-featured GPS device, with turn by turn spoken directions, 3D Junction Views, lane guidance, live traffic and speed alerts, petrol prices, and more. It has free basic navigation, but for subscribers it is one of the most comprehensive GPS navigation solutions available on mobile phones in Australia.

For Telstra customers with compatible Next G® handsets, Garmin Navigator provides free basic navigation, integrated Yellow Pages, and the latest maps updated four times a year. Free features on Garmin Navigator are free of subscriptions, free of data charges on the Next G network, and free of third party advertisements.

Subscribers to Garmin Navigator also have access to the latest premium features not common in other navigation applications such as live traffic incident data and petrol prices, quarterly map updates, free upgrades, 3D Junction Views and lane guidance. Subscribers on supported phones and tablets1 can also enable 3D buildings and landmarks, and an advanced pedestrian navigation mode that will show you where to walk and which train, tram, or ferry to catch, where to change and where to stop in most major cities. Garmin Navigator can help you avoid major traffic incidents, toll roads, and find points of interest such as hotels, restaurants, ATMs, and petrol stations.

Free Features include:

  • easy-to-use GPS navigation
  • Australia's best and most up-to-date maps
  • no data charges on the Next G network
  • built in Yellow Pages.

Premium Features include:

  • accurate turn-by-turn voice guided navigation, lane guidance and 3D junction views
  • Australian pronunciation of spoken instructions and street names
  • live traffic events and avoidance
  • enhanced pedestrian navigation1 with train, tram and ferry routes in capital cities
  • 3D buildings and landmarks for perspective and reference points to help you navigate
  • speed limits for most major roads
  • petrol prices for many nearby petrol stations
  • options to avoid tolls, unpaved roads, highways, and major traffic events
  • red-light camera and speed alerts
  • Telstra billing, so if you are a post-paid customer, charges are included on your bill or if you are Pre-Paid, charges are deducted from your account balance.

Pricing for Premium Features

  • 24 hours $2.95
  • monthly $9.95 (first month free)
  • 3 months $26.95
  • 6 months $49.95.

How do I use it?

Here are some Garmin Navigator screens with tips on how to use some of its most exciting features.

How do I get it?

Garmin Navigator is currently available on a number of handsets including Android phones and tablets, Windows Phone 7 handsets, Apple® iPhone 3, iPhone 3GS, iPhone 4, and works well on the iPad and iPad 2.

BlackBerry users and customers with other phones should consider using Whereis Navigator which provides a good user experience on existing devices.

Find out if your device is compatible with Garmin Navigator or Whereis Navigator

To download now, visit http://telstra.mobi/garmin on your mobile's browser.

To download the Garmin Navigator from the Apple App store open 'App store' and click 'Search'. Type in Telstra and tap 'Search', choose Garmin Navigator and tap 'FREE' and install. Enter iTunes Password then tap 'Ok‘.

Things you need to know

1. Available on Android phones, and Apple® iPhone 3GS or later. Not supported yet in Windows Phone 7.

Restrictions on driver use, including specific restrictions on L and P plate drivers, exist in some States and Territories and you should check local rules.

For full Garmin® Navigator terms, please visit Our Customer Terms

Apple and iPad are trade marks of Apple, Inc., registered in the US and other countries. iPhone is a trade mark of Apple, Inc.

Android and the Android logo, as well as the Google Play and the Google Play Logo are trademarks of Google, Inc.

Windows is a trade mark of the Microsoft Group of companies.

Memo A receptionist to answer your calls and sends the message to you via SMS and/or email.

Memo

View FAQs
Call 125 111

Memo is an answering service that can be attached to any Telstra mobile phone and uses a receptionist to answer your calls and send your messages. It includes the following features:

Personalised Greeting: You can customise the operator's greeting to give your callers a professional answering service based on your personal or business needs. You can also provide the operator with information about your business to be given to your callers on request.

Email Drop Copy: A free feature that can send your message via email.

Message ID: All messages can have a counter added which will allow you to determine when you might have missed messages or messages have been delayed.

Redirection: Enables you to forward your messages to someone else based on a set of sophisticated calendar rules. For example, during business hours to one number and after hours to another.

Work Order Template 'Always in Business': You can specify four pieces of information and the operator will prompt callers for these details each time, for example, you may want to ask callers for their name, number of the reason for their call. Details are delivered in a pre-defined SMS format.

Pricing

Memo Plan Monthly Charge Operator charge per call Diversion Charge Charge per delivery of SMS Charge per delivery of email Approx number of calls answered by operator per month
Memo Free Plan $0 85c Free Free Free Less than 25 calls
Memo Low Plan $5 65c Free Free Free 25–50 calls
Memo High Plan $12 50c Free Free Free More than 50 calls
MessageBank An answering service for your mobile phone.

MessageBank®

View FAQs
Available on your phone right now

MessageBank is an answering service for your mobile phone, so you can still receive calls when your phone is unattended, busy, out of range or has a flat battery. It's simple, just dial 101 and follow the voice prompts to set up and explore MessageBank's features.

There are two types:

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Video

Suitable for Next G and 3G mobile phones where voice and video calls can be received into your mailbox. You'll receive Video MessageBank when you activate your Next G or 3G service.

As a Telstra Pre-Paid customer, you will need a Next G service to use Video MessageBank.

Pricing and storage

  Standard Video
Message Storage 60 x 5 min messages 98 x 5 min messages
Saves unplayed messages 14 days 14 days
Saves played messages 7 days 7 days
Monthly access fee $0 $0
Message retrieval rate1 30c per 30 secs (or part) 30c per 30 secs (or part) from fixed or mobile phone
Call forwarding No charge No charge

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 441KB) MessageBank roaming rates apply.

Things you need to know

  1. Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30c per 30 seconds (or part) + 35c connection fee.
Message2txt® Allows callers to leave a short 10 second message that is converted to text and sent to you as a free SMS.

Message2txt®

View FAQs
Available on your phone right now

With Message2txt, callers who can't get through to you will have the option to leave a short 10 second message that is converted to text and sent to you as an SMS. It is enabled when you don't have a messaging service (like MessageBank or Voice2Text) and your mobile phone is switched off, out of range, busy or unanswered.

Callers will hear this message: "The person you are calling is not available. Please leave a short 10 second message after the tone and we will send the message as a text."

If the caller leaves a message, you will receive a free SMS with the caller's message and mobile number (unless the caller's number is withheld). To return the call, simply press the call button. You can also reply to the caller's SMS.

You can turn off the service if you prefer – just contact us on 125 111.

Pricing

If the caller leaves a message, there is no charge to you to receive the SMS however the caller will be charged standard call rates as soon as the call is connected to the Message2txt service. If you reply to the SMS or call back, standard SMS or call rates will apply in these instances.

Things you need to know

The Message2txt service will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate in cases like if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message. You should receive the text message about 3.5 minutes after the caller leaves the voice message, but sometimes it may take up to 20 minutes.

The caller's voice message isn't stored, which means you won't be able to retrieve it.

Mobile Codes Connect to the net without having to search or type in a web address.

Mobile Codes

Available on your phone right now

Mobile Codes let you quickly connect to the internet on your phone without having to search or type in a web address.

Many Next G mobiles are already loaded with Telstra's exclusive Mobile Code Reader. To use it, just activate the software and point and click your phone at the barcode. The Code Reader does the rest, taking you straight to web pages with information, promotions, offers, discounts, location maps and more.

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Mobile Security Protect your Android device with Lookout Mobile Security.

Mobile Security

Get complete security in a single app for your Android device. You take your phone everywhere and do almost everything with it. With Lookout Mobile Security installed, you can feel confident that your personal information is protected, even if your phone is lost or stolen.

Named a top Android app of all time by TechCrunch and brought to you by the trusted leader in Android Security Software, this app:

  • protects you from viruses, malware and spyware by scanning your apps to prevent mobile threats that could put you at risk for identity theft and fraud
  • regularly backs up your Android device so you can recover your contacts and photos if it is lost or stolen
  • locates your Android device on a map so you can remotely trigger a loud alarm
  • enables you to remotely lock your phone and wipe your personal data if your device is lost for good (only available with Lookout Premium).

Visit the Lookout site for the FREE1 download

Things you need to know

  1. Data charges may apply during the download process or when backing up and restoring data.
MyConnect® Get all your contacts, emails, voice, text and picture messages organised in one place.

MyConnect®

Available on your phone right now

Get all your contacts, emails, voice, text and picture messages organised in one place – then access them on the go from your compatible Next G mobile phone or computer.

MyConnect brings all your essential bits and pieces together for you which makes it even easier to use MyEmail, My Account and MySync to manage them.

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My Inbox

Email, manage your contacts, tasks and calendar with a total of 1GB of storage1. Plus you can link your compatible Telstra mobile or home/office phone to access and store your voice mail and use your Telstra mobile to send SMS/MMS, receive and store video mail and receive calendar notifications (charges apply).

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MyEmail

Most mobile phones come with email capability of some sort but MyEmail sends emails from up to five accounts to your compatible mobile, all for a single monthly fee of just $7. You can set it up so your personal and work emails from most providers go straight to MyEmail. Then you can read and reply as usual, and deal with your essential stuff when you're on the go2.

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MySync

If you lose your mobile, don't panic. For just $3 a month you can automatically and wirelessly backup and sync your mobile contacts, calendar entries and tasks securely with Telstra3. So if you lose, break or upgrade your compatible Telstra Next G mobile, you'll at least get your data back.

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My Account

With My Account you can manage all your Telstra bills and content subscriptions from your compatible post-paid Next G mobile. Simply register for Online Billing, then:

  • view and pay your bills
  • analyse your call data
  • check your account history
  • save time, hassle and paperwork.

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Things you need to know

  1. MyInbox: The individual mail quota of each folder (including the inbox folder) is 170MB.
  2. MyEmail: Max 5000 emails can be opened and sent per month.
  3. MySync: The type of data you can sync (ie contact, calendar, tasks, notes) depends on your handset capabilities. See BigPond® for handset compatibility details. You can sync information stored on your handset (not SIM). In order to sync, your mobile must be switched on and within a coverage area.

Mobile FOXTEL from Telstra Watch some of your favourite FOXTEL shows and channels on your compatible Next G phone.

Mobile FOXTEL from Telstra

Available on your phone right now

Pick from a range of some of your favourite mobile FOXTEL shows and channels, then watch them on your compatible Next G phone when you're on the move. The monthly subscription to Mobile FOXTEL from Telstra starts at just $12, and it's unmetered, so you can watch without worrying about incurring data charges.

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Online Text Buddy A quick and easy way to send text messages - from the comfort of your desktop computer.

Online Text Buddy

View FAQs
AVAILABLE TO DOWNLOAD RIGHT NOW

Telstra Online Text Buddy is a quick and easy way to send text messages – from the comfort of your desktop computer.1

This is especially handy when you're at work, you've left your phone at home or have a flat battery. Or maybe you can just type faster on a full-size keyboard.

Whatever the need, Telstra Online Text Buddy is a simple and convenient way to send text messages from your desktop computer.

Pricing

The Telstra Online Text Buddy application is free2 to install.

How do I get it?

Getting started is easy. Just download the application and double click on the file to install it.

Telstra Online Text Buddy application (EXE, 8.14MB)

Please note: Telstra Online Text Buddy is a Windows based application. Compatibility information is available in the FAQs.

Logging in

Once you install the Telstra Online Text Buddy application on your computer, you'll be asked to enter your Telstra mobile phone number. A PIN will then be sent to your mobile phone handset by text message (at no charge).

The Telstra Online Text Buddy will then require you to enter this PIN and choose your new password.

Whenever you log in to Telstra Online Text Buddy, you'll need to use your mobile phone number and the password you have chosen. You can also ask Telstra Online Text Buddy to 'remember' your login, so you don't need to enter it each time you start your computer.

Now you're ready to write and send text messages. And of course, you can install the Telstra Online Text Buddy on multiple computers – so you can log in and send text messages from your home, work or a friend's computer.


Things you need to know

1. Texts sent via your Telstra Online Text Buddy are charged to your chosen Telstra mobile service at the same rate and will also include your plan's discount or bonus text options (exclusions apply). Telstra Online Text Buddy cannot be used to receive SMS. All replies to SMS sent using Telstra Online Text Buddy will be directed to your chosen Telstra mobile service.

2. Download fees may apply for downloading the Telstra Online Text buddy application and Flash Player (if required) in accordance with your internet service provider's plan.

The full terms and conditions may be accessed in Our Customer Terms.

Picture and Video Messaging (MMS) Send pictures and videos to your friends and family.

Picture and Video Messaging (MMS)

View FAQs
Call 125 111

With Picture and Video Messaging (MMS) you can share your best moments with friends and family. Take a photo, shoot a short video or record some audio – then add some text and send.

You can send Picture and Video Messages to any MMS capable mobile phone in Australia, any email address worldwide and to selected international mobile destinations.

Want to store or print your pictures? A Picture Message is a great way to get photos from your mobile to your PC – just send an MMS to your email address or sign up to BigPond® Photos.

Pricing

Message Type Cost
Picture Message (text, pictures and/or audio) per message per recipient (up to 500KB) to Australian mobile numbers or email addresses. 50c
Video Messages per message per recipient (up to 500KB dependent on handset capabilty) to Australian or international mobile numbers or email addresses. 75c
For each MMS Picture or Video message sent to international mobile destinations (up to 300KB). 75c

How do I get it?

Usually your mobile will be set up when you buy it, so you can start sending MMS straight away. To check it's working you can send an MMS (for free) to 176MMS (176667) and we'll send you a Picture Message back. If you can view the Picture Message on your mobile then you are set up and ready to go.

If not, here's how to get set up:

1. Online
To set up your MMS capable Telstra mobile online, go to the Mobile Phone Set-Up and follow the instructions.

2. From your Telstra mobile
Call 125 130 for free from your MMS capable Telstra mobile phone and follow the prompts to receive settings straight to your phone. (This service is not available to all Telstra Pre-Paid customers.)

PocketNews Get the latest sports scores, news and information sent to your mobile.

PocketNews

View FAQs
Available on your phone right now

With PocketNews we'll send you all the latest sports scores, news and information straight to your compatible Telstra mobile by SMS or MMS, fast. A range of content is available including breaking news, finance, weather, astrology, sports results and surf reports.

PocketNews On Demand

Do you want to receive the latest footy or cricket scores? PocketNews allows you to receive a great range of content and information via text messages that are sent to your Telstra GSM or compatible Next G™ mobile phone. It's so convenient - use PocketNews OnDemand to get what you need!

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Alerts

Do you need to be notified when a stock reaches a specific price? Want to be sent a text telling you the weather forecast or how well the waves are breaking at your favourite spot? How about finding out what your horoscope is telling you today, or quarterly scores during that sports match you can't be at? With PocketNews you'll receive regular text message Alerts with all the latest events.

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Premium SMS Services Competitions, horoscopes, voting lines – find out how to make Premium SMS Services work for you.

Premium SMS Services

View FAQs
Available on your phone right now

Premium SMS services or 19 SMS services are information and entertainment services that deliver various forms of content to your mobile phone. They can be purchased by making a phone call, sending a text message, or requesting them via the internet from your mobile. Examples include psychic and horoscope lines, weather services, voting lines for television shows or competition lines, dating and chat services, ringtones and exam result hotlines.

Premium services offered directly by Telstra can be accessed online or via BigPond® Mobile Services with various content services available through your mobile by dialling #100# or sending an SMS request to '176'.

Premium SMS services provided by third parties other than Telstra are offered via numbers starting with '19'.

Know what you're signing up for

When you buy content using a 19 number (such as a ringtone) you may be signing up to receive and pay for content on a regular basis that attracts a charge each time it is sent to your phone. You should read the terms and conditions carefully before signing up to determine if it's a once off charge or a subscription service.

Helpful tips

  • remember, text 'STOP' to cancel at any time
  • make sure you check what you are purchasing
  • know the cost of the service
  • check if it's a subscription or a one-off
  • make sure your phone is compatible
  • understand the terms and conditions
  • know who the provider is by using the 19 Service Finder tool

If you send a text message requesting one ringtone, wallpaper or joke and experience any of the following:

  • receive a ringtone/wallpaper/joke each month, and get charged for it
  • get charged each month although you only requested and received one ringtone/wallpaper/joke
  • get charged monthly and you didn't receive a ringtone/wallpaper/joke
  • send several text messages to 'STOP' but continue to get charged
  • never requested a ringtone/wallpaper/joke and you are charged

then the first step to stop further messages is to reply and type in the text 'STOP'. If this attempt to unsubscribe has been successful you should receive a confirmation text message. If you are receiving Premium SMS services from multiple providers, you will need to send a 'STOP' message to each provider.

If after sending 'STOP' messages, you continue to receive the messages, contact the provider directly. The provider's contact number is in the SMS you sent the 'STOP' reply to and can also be found on your Telstra mobile bill or by visiting 19SMS and entering the provider's 19 number into the 19 Service Finder tool.

If you have a Telstra Pre-Paid service and you are unsure of how your credit is being spent, you can call 125 8888 (a free call from your Pre-Paid service) and ask for a list of your charges. This list will contain the provider's contact information.

Some providers can supply a copy of requests received and items they have sent to customers (via fax or email). This can be useful in comparing subscriptions that have been requested and the 'STOP' messages sent, confirming whether the correct cancellation codes have been sent through.

Barring, monthly caps and complaints

You can bar all Premium SMS services on your mobile, so that you won't receive, be charged for, or be able to use these services after barring is activated. There is no charge to activate barring and it will not restrict your access to other services.

Bar your service online

You can also request a spend limit be placed on your account. To request a spend limit, bar your service or make a complaint about Premium SMS charges:

  • Telstra post-paid – call us on 125 111 and say "Premium SMS"
  • Telstra Pre-Paid – call us on 125 8880, press 5, then 1

Please allow up to one business day for barring to be activated. Barring does not apply to Premium MMS as Telstra does not currently offer Premium MMS services.

For more information about Premium SMS services, please visit 19SMS.

Things you need to know

For more details about Premium SMS, see Our Customer Terms.

Sending Messages Overseas Send text, picture and video messages to friends and family overseas.

Sending Messages Overseas

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Available on your phone right now

As a Telstra mobile customer, you can send texts, picture and video messages (MMS) to friends and family overseas on selected international phone companies' networks and also receive messages from them.

You don't have to do anything special to your phone or number. If you can send within Australia then you can send overseas. You can also send a picture or video message to any email address worldwide. Just make sure your friends and family have MMS working on their phone and that their carrier and country are participating as listed here.

International picture and video messages have a size limit of 300 kilobytes per message. If you try to send a message over this limit it may not be delivered. If the recipient isn't with a participating carrier, they may receive a text message directing them to a website to see your MMS.

Pricing

The cost of a 160 character text message originating in Australia and sent to an international number is 50c (incl GST). All international picture and video messages (MMS) are charged at a flat rate of 75c (incl GST) per message, per recipient.

If you're travelling overseas and want to send and receive your pictures and videos, please see details on International Roaming FAQs. If you're set-up to make international calls while overseas, you can still send to friends and family in Australia and to overseas destinations if their carrier and country are participating as listed here.

SMS Delivery Reports Be notified when your text has reached your friend or family member.

SMS Delivery Reports

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Available on your phone right now

An SMS Delivery Report is sent to your mobile to let you know when your text message has been delivered to your friend, family or colleague's Australian mobile number (or to their network, depending on the carrier, where available).

An SMS may not arrive straight away for the following reasons:

  • their mobile is turned off or out of range
  • their text message inbox is full and can't store any more until some have been deleted

An SMS Delivery Report won't tell you when the person has read your message, just that it has been successfully delivered. Depending on their carrier, you may receive an SMS Delivery Report when your text message has been successfully delivered to their network, not their mobile. This means you'll receive an SMS Delivery Report even if their mobile is turned off.

Pricing

SMS Delivery Reports are optional and charged at 5c per report when active (GST incl.) If your text message is longer than 160 characters, you may be charged for more than one SMS Delivery Report.

Text Messaging (SMS) Send a text message to another mobile.

Text Messaging (SMS)

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Available on your phone right now

It's easy to send a text message. Simply key in your message using your mobile phone's keypad, press 'Send' and you're texting. You can now also stay in touch with SMS from your home computer via MyInbox.

Pricing

The cost to send a text message to standard Australian numbers is up to 25 cents per recipient (up to 160 characters), depending on your mobile plan, and they are free to receive. The cost to send a 160 character text message from Australia to an international number is 50 cents per recipient.

Video Calling Make a video call to family and friends.

Video Calling

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Available on your phone right now

Whether it's sharing a funny moment with a friend, sending a birthday message, getting advice on a gift before you buy or saying goodnight to the kids when you're away – making a video call is easy.

Before you make a video call, you should check:

  • you have 3G or Next G coverage on your mobile handset
  • the person you are calling has a 3G or Next G handset and has good network coverage in their area.

See coverage maps

Outside a Next G or 3G coverage area

If you make a video call to a person with a video calling capable Telstra mobile (Next G or 3G) while they are outside a Next G or 3G coverage area, the video call will be unsuccessful and you will have the option to make a voice call instead. If the person you are video calling is not answering, on another call or their mobile phone is switched off, the video call will divert to their Video MessageBank®, if they have one activated.

You must be in a Next G or 3G coverage area to view video messages on your Video MessageBank, but you can hear the voice component of your video messages outside these areas. Simply dial '101' and select either a voice or video call.

If you or the other person on the video call move out of a Next G or 3G coverage area, your video call will drop out. You will be able to call the other person back with a voice call. To check if you're in a coverage zone, simply locate the Next G or 3G signal display on your mobile handset.

There may be places within our Next G or 3G coverage areas where access to video calling and Video MessageBank is limited or unavailable – in high-rise buildings for example.

You can use your Next G handset to make international video calls to 3GSM customers of mobile carriers in selected countries where we have arrangements in place.

See Next G network settings for overseas

International video calls

Countries and carriers for International video calls (PDF, 106KB)

Pricing

Phone, Member and Casual Plans

National video call connection fee (per call) National video call (per 30 sec block or part) International video call connection fee (per call) International video call (per 30 sec block or part)
27c 55c 44c 75c

Freedom® Connect Plans

Freedom Connect Plan National video call connection fee (per call) National video call (per 60 sec block or part) International video call connection fee (per call) International video call (per 30 sec block or part)
$49 Freedom Connect 35c 90c 44c $1.50
$59 Freedom Connect 35c 90c 44c $1.50
$79 Freedom Connect 35c 90c 44c $1.50
$99 Freedom Connect 35c 90c 44c $1.50
$129 Freedom Connect Unlimited Unlimited 44c $1.50

View our Video MessageBank® rates

Voice2Text® Get your MessageBank messages sent to you as texts.

Voice2Text®

Available on your phone right now

Sometimes it's just not convenient to listen to your voice messages. With Voice2Text, you can get your voice messages without dialling into your MessageBank® because they will be automatically converted to text and sent to you as an SMS.

Pricing

Choose the Voice2Text pack that will best suit your needs based on the number of messages you think you may receive per month. You can easily switch packs from one month to the next if your usage patterns change. Voice2Text charges are in addition to your standard MessageBank costs.

Pack Monthly charge Included Voice2Text messages Charges after included message allowance (per message) A good choice if you:
Voice2Text $5 Pack $5 - 40c Receive 3 messages per week
Voice2Text $10 Pack $10 25 40c Receive more than 3 messages per week
Voice2Text $15 Pack $15 500 40c Receive more than 9 messages per week

Introductory offer

When you first subscribe to a Voice2Text pack, you'll automatically receive your first month usage free1 (including monthly charge and usage charges above the monthly included messages). At the end of the introductory offer you'll automatically move to the monthly Voice2Text pack you have selected.

Find out how easy our Voice2Text service is. Just call 1800 612 199 from your mobile (standard mobile rates apply), leave a voice message and it will be sent to your mobile as a Voice2Text message.


Things you need to know

  1. Introductory offer: available once for each customer. Standard MessageBank charges apply to MessageBank usage during the introductory offer period.

Unused included messages expire monthly.

If the voice message is too long to convert into 3 text messages, the text will be truncated and the message will tell you to call 101 if you want to listen to the entire message.

Voice2Text replaces any other voice mail or messaging service you may have, other than MessageBank.

Voice2Text will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate in cases like if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message.

You should receive the text message about 3.5 minutes after the caller leaves the voice message, but sometimes it may take up to 20 minutes.

Whereis® Mobile Get from A to B with the help of maps and turn-by-turn instructions.

Whereis® Mobile

Available on your phone right now

You don't need to use an expensive standalone GPS (Global Positioning System) or to rely on directions from friends when you can use Whereis Mobile on your phone.

It gets you from A to B with the help of maps or turn-by-turn directions. Use the What's Nearby function to find restaurants, parking, ATMs or shops. You can even find nearby friends and family (if they're with Telstra) using Whereis Everyone.

Whereis Mobile is BigPond Unmetered if you're a Telstra Next G customer.

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Yellow Mobile™ Fast, convenient access to businesses all over Australia.

Yellow Mobile™

Available on your phone right now

With Yellow Mobile on your Next G handset, you have fast convenient access to businesses all over Australia. You can:

  • search for a business type or name
  • see contact details
  • view businesses on a map
  • get directions
  • click to make a phone call
  • send message listings to a friend.

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