Depending on the type of service you're activating there are different things you'll need to get set up.


Jump the queue and activate your Telstra Pre-Paid Mobile, iPad, Tablet or Mobile Broadband service online.

Activate online now

You’ll need your starter kit and, if you’re a new Telstra customer, some ID such as a driver’s licence or passport.


Mobile on a plan

You’ll need the letter you received with your package. It has your order number, mobile number, SIM serial number and the IMEI for your phone.

Consumer customers submit the following webform to activate your mobile.

Activate online

Please note that activations can take up to 48 hours in some circumstances.

Activate mobile phones on a plan

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