It's important to protect yourself online and avoid risks to your friends and family. Selecting a unique password and using recognised security software could help protect information on your computer.
Three simple ways to help protect yourself against online fraud.
There are many different antivirus programs available. Conduct your own research to find the product that suits you best. To get started visit Stay Smart Online.
Using a strong password is a simple way to help protect yourself online by making it harder for someone to guess your password to then access your personal information or other details.
Some recommendations for a strong password:
- a minimum of eight characters long
- contains a mixture of letters, numbers and special characters, such as @#$%^&
- uses a mix of upper and lower case letters
- looks like a random string of letters, numbers and other characters
Find out how to change your password for MyAccount or retrieve it if you've forgotten.
For BigPond customers you can change your password with the following steps:
- Login to My BigPond®.
- Click on Manage My Account and select Change My Password from the menu.
- Enter your new password in both the New Password and Confirm New Password fields.
- ASDL Users: ADSL customers using Windows 2000 or Windows XP can use the BigPond® Username and Password Tool to change their password in all required locations in one easy step.
- If you are a Dial-up, Cable, Wireless Broadband Velocity user, you will need to change your password manually in your modem router and email client.
If you need some help you can contact 13POND (137663).
If you are with another Internet Service Provider (ISP) go to your ISP homepage to find out how to change your password.
How often should I change my password?
You should change your password regularly for most websites. For extra security you shouldn't use the same password as a previous password.
Phishing scams are emails scams that try to get your personal or financial information from you. You'll usually be urged to visit a convincing-looking fake web page and enter personal or financial information.
What should I look out for?
- If there is no name on the letter (as in it is not addressed to you personally and just says "Dear..." then is blank) then it is a fake. Do not open.
- Check the account number written in the email matches with an account number on a previous Telstra bill. Your account number should always remain the same. If the number looks different then it is a fake. Do not open.
- If it asks you for any specific account details or personal information it is a fake. Telstra never asks for these details via email. Do not open or disclose any personal account details.
If you are unsure about an email you receive, go to Telstra.com, log in to My Account and check what you have been emailed against information within My Account to make sure the information matches. Do not use the links provided in the email.
What do I do if I receive a suspicious email?
- Do not reply to it
- Do not open any attachment or click on any embedded links
- Do report it using the BigPond’s Misuse form
- Do delete the email from your system
You can verify whether an email has been sent to you by Telstra or BigPond, by contacting us.
What if I think my identity or login has been compromised?
We're available 24 hours a day, 7 days a week to help. Please call us on 13 22 00 or BigPond customers call 13 POND (13 7663) for assistance.