Minimum cost based on broadband plan with HomeLine® Plus, and self-install Home Network Gateway with BigPond Broadband Benefit ($63.90/mth + $72 for modem + $59 activation fee for new BigPond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus for one month and self-install Home Network Gateway ($83.90/mth + $192 for modem + $59 activation fee for new BigPond broadband customers).
Minimum cost based on broadband plan for one month with self-install Home Network Gateway ($59.95/mth + $192 for modem + $59 activation fee for new BigPond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus, and self-install Home Network Gateway with BigPond Broadband Benefit ($83.90/mth + $72 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus for one month and self-install Home Network Gateway ($103.90/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan for one month with self-install Home Network Gateway ($79.95/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus, and self-install Home Network Gateway with BigPond Broadband Benefit ($103.90/mth + $72 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus for one month and self-install Home Network Gateway ($123.90/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan for one month with self-install Home Network Gateway ($99.95/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus, and self-install Home Network Gateway with BigPond Broadband Benefit ($123.90/mth + $72 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan with HomeLine® Plus for one month and self-install Home Network Gateway ($143.90/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
Minimum cost based on broadband plan for one month with self-install Home Network Gateway ($119.95/mth + $192 for modem + $59 activation fee for new Bigpond broadband customers).
No additional usage charges (speed slows once usage allowance reached)
No peak or off-peak restrictions
Move plans free of charge once per monthly billing period
24/7 technical support
Free network anti-virus and anti-spam
Free mailbox and access to MyInbox - online webmail and mobile messaging
Exclusive member offers on BigPond Shopping® from some of Australia's top retailers
BigPond Unmetered - download as much BigPond entertainment content (including music, movies, sport, games and more) as you want without it counting towards your monthly usage limit. Content charges may apply
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Modems and installation costs for new BigPond Members
Once you've chosen the plan that suits you, you'll need to select a modem and an installation option:
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Elite Broadband Modems
You can select from a range of modems to suit your needs.
To activate your broadband service and get you up and running, a $59 Activation Fee also applies. A $9.95 delivery fee applies to all self installed modems.
To activate your Broadband service and get you up and running, a $59 Activation fee will apply. A $9.95 delivery fee applies to all self installed modems.
ADSL/Cable not available in all areas. BigPond Ultimate Cable is only available to customers with a 13-digit account number.
Each computer must meet minimum system requirements.
Each Home Network Gateway professionally installed or purchased directly from us (online or over the phone), may be configured to work only with a BigPond or Telstra Business Broadband service either at the time of purchase or at a later date.
BigPond Broadband Benefit You must have a Telstra full service fixed phone on a Single Bill with your broadband service on a 24 month plan. Existing customers may need to recontract to access this pricing.
BigPond Elite ADSL plans can provide download speeds of up to a maximum of 20Mbps to eligible customers in selected areas and up to 8Mbps in many other areas.
Average speeds will be lower and actual speeds vary due to a number of factors including network configuration, line quality and length, your exchange, your location, internet traffic, your equipment and software.
About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps.
Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable. BigPond Elite Cable plans can provide download speeds of up to a maximum of 30Mbps when downloading from capable sites or across multiple sites. Some existing customers may need to purchase a new modem to achieve these speeds. Average speeds will be lower and actual speeds vary due to factors such as: your location, your plan, internet traffic, your equipment/software and the way data is transmitted.
Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
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Cancellation and reconnection
Cancellation and Reconnection
If your BigPond service is cancelled, a cancellation fee of no more than $360 applies. For example, a BigPond customer who cancels their service nine months into a 24-month plan may have to pay a cancellation fee of $360 x 9/24 (where nine is the number of months left to run on the contract, divided by 24 months) = $135
Reconnection fees
There is a standard $59 fee to reconnect your BigPond service if it is disconnected (for example if you are moving house or if you are disconnected for non-payment). If the cabling on your existing connection requires more than 15 minutes work to restore, you will also be charged for the extra work - $30 per 15 minutes, or part thereof.
The total fee for a reconnection (including the $59 fee and any service charges) will not exceed your initial installation fee.
If you choose our self-install option but then find you need a BigPond technician to assist, you may be charged an additional $189 for the service call.
If you need to cancel your BigPond service, please contact us.
Disclaimer
Things you need to know
Critical Information Summary
Download a Critical Information Summary for any of the BigPond® Elite Broadband plans - Cable - 5GB, 50GB, 200GB and 500GB ADSL - 5GB, 50GB, 200GB and 500GB
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
Windows XP (SP3, x86/32-bit) Windows Vista (x86/32-bit, x64/64-bit) & Windows 7 (x86/32-bit, x64/64-bit)
Mac OS X v10.5 and above
Disk drive
CD or DVD drive
CD or DVD drive
Internet browser
Internet Explorer version 6.0 +
Safari 3.2 +
Network device
Home Network Gateway: WiFi connection: built-in Intel® Centrino® Wired connection: spare ethernet port
Home Network Gateway: Wi-Fi connection: built-in Mac AirPort Wired connection: Spare ethernet port
Notes:
Depending on configuration, performance will vary.
Server editions of Windows XP and Windows XP (x86/64-bit) are not supported. Windows XP SP2 or earlier are no longer supported.
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Technical Support
BigPond offers technical support seven days a week, 24 hours a day to BigPond Broadband members (ADSL, Cable and BigPond Velocity®) with the following systems:
Hardware
Any PC or Macintosh that meets the minimum system requirements above
Any Telstra-supplied network interface card
Any Telstra-supplied cable broadband modem
Operating System
Windows XP (SP3,x86/32-bit)
Windows Vista (SP1, x86/32-bit, x64/64-bit)
Windows 7 (SP1, x86/32-bit, x64/64-bit)
Mac OS X v10.5 and above
Software
Internet Explorer 6.0 - 8.0
Safari 3.2 or above
Outlook Express 5.5-6.0, Windows Mail, Windows Live Mail
MS Outlook 2000 / 2002 / 2003 / 2007 / 2010 (For 2000, corporate version is not supported)
Mac Mail versions that come with Mac OS X v10.5 and above
Not supported
PCs in a LAN or sharing environment. (This includes PCs that have two network cards installed but are not currently connected to a network. Please place your PC into a stand-alone single state before you call the Helpdesk)
Any Server Version of MS Windows or Mac OS
HTML programming, domain names, editing registry settings
Hardware such as routers, proxy servers, print servers and hubs
Servers such as web servers, mail servers, FTP servers
Linux, Unix, FTP software, Netscape, Opera, MS FrontPage and MS FrontPage Express
If you're a BigPond Member and you need technical help, please contact us.
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Computer systems outside our support boundaries
BigPond's free technical support covers the modems, hardware and software, specified in our self install kits. This enables us to provide in-depth information and support to our members.
For ADSL customers, please make sure your modem is on the Telstra's approved modem list. We offer only limited technical support for BYO modem members as our services focus on our own BigPond-supplied modems. However, our Help Centre is packed with installation and troubleshooting tips for the commonly used ADSL modems.
Telstra Plus
Enjoy peace-of-mind with Telstra Plus. It gives you more comprehensive support to ensure your home networking, operating systems and software run smoothly - plus take advantage of Telstra Plus 'no fix, no fee' guarantee.
BigPond's® ADSL self install kits contain everything you need to get connected to your BigPond ADSL Broadband service in around 10 minutes on an ADSL activated phone line. Each kit includes:
ADSL modems:
Technicolor TG797nV3 Wi-Fi Gateway (T-Gateway) OR
Technicolor TG587nV3 Wi-Fi Gateway (Premium Home Network Gateway)
1 x ethernet cable (RJ45)
Phone cable (RJ11)
2 x ADSL phone line splitters
Phone socket adaptor
BigPond self install CD
Optional Wi-Fi adaptors can be purchased for $60 each if required
Connecting your BigPond® Broadband Cable is easy. Our self install kit has everything you need to get up and running almost immediately. Each kit
includes:
1 x Cable modem (Netgear CG3100 Cable Home Network Gateway)
2 x 2m COAX cables (white fly leads)
1 x ethernet cable (RJ45)
Two-way splitter
Spanner
BigPond self install CD
Optional USB Wi-Fi adaptors can be purchased for $60 if required
You'll be able to self install as long as:
you have a FOXTEL cable outlet (not satellite) with two or less wallplates, and
the cable outlet is active, or has been active since July 2001
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Professional install
ADSL and Cable
If you don't feel comfortable installing your modem yourself or your set-up isn't suitable, we'll be happy to send out a Telstra technician to
install your modem for you, at a time that suits you. The technician will only install BigPond Broadband on one PC. An installation fee may apply.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things. ® Registered trademark of Telstra Corporation Limited ABN 051 775 556.
share your BigPond® Broadband internet connection with multiple computers
work virtually anywhere around a typical house with a Wi-Fi enabled laptop*
includes four ethernet ports for wired connections
* Signal range can be affected by the proximity of electromagnetic devices, large metal objects, bodies of water or several high density walls between your computer and gateway, and the location of the gateway within your home. Each computer must meet minimum system requirements.
Telstra's latest modem, router and a Wi-Fi access point provides ADSL Wi-Fi connection in the home with the latest N-standard Wi-Fi
Great for families - everyone in a typical house can share the internet connection at the same time (each computer must meet minimum system requirements)
It's DLNA Certified®1 which allows quick and easy sharing of digital content like photos, music and videos with other internet connected devices in the home
Easily connect multiple devices such as T-Box®, PCs, Macs, laptops, smart TV's and games consoles
Includes one high speed Gigabit ethernet port and three standard ethernet ports for a wired connection
Quick and simple DIY installation - no need to be a technical expert
Industry standard Wi-Fi security encryption to help protect your home network from unauthorised people gaining access
Connect your T-Hub 2 or T-Hub 2 Handset to the T-Gateway for clutter free, integrated solution
DLNA stands for Digital Living Network Alliance, which is a cross-industry organisation of leading consumer electronics, computing industry and mobile device companies. You'll get the benefit of the DLNA features of the modem when you use it with other DLNA Certified(R) devices in your home. DLNA Certified® is a trademark of the Digital Living Network.
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Cable Home Network Gateway
Telstra launches the world’s first Broadband Cable 3.0 DLNA Certified® Gateway
DLNA Certified means it allows quick and easy sharing of digital content like photos, music and videos with other internet connected and DLNA Certified devices in the home
Available across our full range of Cable plans, including the BigPond Ultimate Cable plans to provide a great Connected Home experience, allowing easy connection to multiple devices such as T-Box®, PCs, Macs, laptops, smart TV's and games consoles
Telstra's best ever Cable Wi-Fi connection in the home with the latest N-standard Wi-Fi
Turns any USB hard drive (FAT32 or NTFS) into a Network Attached Storage (NAS) device
Includes four high speed Gigabit Ethernet ports for a wired connection
Industry standard Wi-Fi security encryption to help protect your home network from unauthorised people gaining access
Great for families - everyone in a typical house can share the internet connection at the same time (each computer must meet minimum system requirements
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ADSL Premium Home Network Gateway
Telstra's router and a Wi-Fi access point provides Wi-Fi connection in the home with the latest N-standard Wi-Fi
Great for families - everyone in a typical house can share the internet connection at the same time (each computer must meet minimum system requirements)
It's DLNA Certified®1 which allows quick and easy sharing of digital content like photos, music and videos with other internet connected devices in the home
Easily connect multiple devices such as T-Box®, PCs, Macs, laptops, smart TV's and games consoles
Includes one high speed Gigabit ethernet port and three standard ethernet ports for a wired connection
Quick and simple DIY installation - no need to be a technical expert
Industry standard Wi-Fi security encryption to help protect your home network from unauthorised people gaining access
DLNA stands for Digital Living Network Alliance, which is a cross-industry organisation of leading consumer electronics, computing industry and mobile device companies. You'll get the benefit of the DLNA features of the modem when you use it with other DLNA Certified(R) devices in your home. DLNA Certified® is a trademark of the Digital Living Network.
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BYO modems (for ADSL only)
You can bring your own modem, as long as it's on Telstra's approved modems list. This option is only available to ADSL users.
Please note that only self-installation is available for BYO modem customers.
Self installing BigPond® Mobile Broadband is easy. Just plug in the USB key for your mobile broadband USB or turn on your Wi-Fi device and you'll be ready to go in no time.
Your BigPond Mobile Broadband kit includes:
A Mobile Broadband USB or Wi-Fi device
BigPond Mobile Broadband Connection Manager
The BigPond Mobile Broadband User guide or Quick Start guide
Installing a Wi-Fi device
Self installing your BigPond Mobile® Wi-Fi 4G is easy. To get up and running, simply follow the instructions in the Quick Start Guide included with your device. Remember for initial activation you will need a laptop or Desktop with Windows 7® (32/64-bit), Windows Vista® (SP2, 32/64-bit), XP (SP3, Media Centre Editions, 32/64-bit) or Mac OS X 10.5.8 and above.
Is professional installation an option?
Professional installation is not available for BigPond Mobile Broadband because it's just so easy to set-up. Our plug and play devices will take care of you every step of the way - all you need to do is connect the Wi-Fi Device or USB to your computer.
That doesn't mean you're on your own though. If you run into trouble please call BigPond Technical Support.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
Make the switch to BigPond simple with Rapid Transfer
Rapid Transfer means you can quickly and easily move your ADSL service between participating service providers, without needing to disconnect and reconnect your broadband service.
It's a free, convenient service (although remember to check with your existing ISP whether any early termination charges will apply for cancelling your service).
You won't need to cancel your existing broadband connection - we'll do it for you
If you're eligible, you can take advantage of some great BigPond offers along the way
Just choose the Rapid Transfer option when you join online. We'll take care of everything else. Don't worry if your current ISP doesn't participate - you can still make the move to BigPond.
Once you join BigPond, we'll contact you to get you online with BigPond Broadband as fast as possible.
The Copyright Act protects materials such as films, music, books and computer programs. It is an infringement of copyright to download, copy, share or distribute such materials unless it is expressly permitted by the Copyright Act or you have the permission of the copyright owner. You must not use BigPond services to do any of these things.
Telstra launches the world's first Broadband Cable 3.0 DLNA Certified® Gateway
DLNA Certified means it allows quick and easy sharing of digital content like photos, music and videos with other internet connected and DLNA Certified devices in the home
Available across our full range of Cable plans, including the BigPond Ultimate Cable plans to provide a great Connected Home experience, allowing easy connection to multiple devices such as T-Box®, PCs, Macs, laptops, smart TV's and games consoles
Telstra's best ever Cable Wi-Fi connection in the home with the latest N-standard Wi-Fi
Turns any USB hard drive (FAT32 or NTFS) into a Network Attached Storage (NAS) device
Includes four high speed Gigabit Ethernet ports for a wired connection
Industry standard Wi-Fi security encryption to help protect your home network from unauthorised people gaining access
Great for families - everyone in a typical house can share the internet connection at the same time (each computer must meet minimum system requirements
Home broadband internet access is often just shortened to 'broadband'. ADSL, ADSL2+, Cable and Velocity are all types of broadband available from BigPond.
BigPond Cable Broadband connects to the internet using a Telstra cable installed in your house - the same kind used for FOXTEL, so your phone and fax are unaffected. The superfast speeds mean that whatever you're doing - downloading movies or music, playing games, uploading photos - it'll happen, lightning fast.
BigPond Ultimate® Cable
Using the latest generation of cable internet access technology we are providing lightning fast speeds for multiple users to enjoy at once, BigPond Ultimate Cable is among the fastest broadband services available in Australia today can provide download speeds up to a maximum of 100Mbps in to the home for sharing across multiple users within the household1. Ultimate Cable is only available to customers in the Cable area who have a 13-digit account number.
If you are already on a BigPond Elite Cable Plan, you'll need to upgrade to a BigPond Ultimate Cable plan and purchase the BigPond Ultimate Cable self install Home Network Gateway migration kit, by calling 13 POND (13 7663).
If you do not currently have a BigPond Elite Cable Plan, simply call us to find out if BigPond Ultimate Cable is available at your premises.
1. Average speeds will be lower and actual speeds vary:
BigPond Elite® Cable plans can provide download speeds of up to a maximum of 30Mbps when downloading from capable sites or across multiple sites. Please note, average speeds will be lower and actual speeds vary due to factors such as:
your location
your plan
Internet traffic
your equipment/software and the way data is transmitted
some modems not compatible with these speeds
Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
BigPond Ultimate Cable plans can provide download speeds up to a maximum of 100 Mbps into the home for sharing across multiple users in a household. These speeds are so fast that they exceed the capabilities of many content servers and individual PCs. Average download speeds will be lower and actual download speeds a single user will get will vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and number of users online. Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
Not available to all customers in all areas
Each computer must meet minimum system requirements
Each Home Network Gateway professionally installed or purchased directly from us (online or over the phone), may be configured to work only with a BigPond or Telstra Business Broadband service either at the time of purchase or at a later date
ADSL is a high-speed broadband internet service which lets you use your phone or fax line while you're on the internet. Plus, you can download large files, including video at fast speed.
You can go faster with ADSL2+
For superfast broadband, ADSL2+ offers download speeds of up to a maximum of 20Mbps1 ADSL2+ is currently available in all major cities and many other major regional centres.
No extra cables
Because ADSL technology shares your existing telephone lines, there's no need to have extra cables or external equipment installed into your property. That means getting ADSL can be simple, quick and easy.
1. Average speeds will be lower and actual speeds vary:
BigPond Elite® ADSL plans can provide download speeds of up to a maximum of 20Mbps to eligible customers in selected areas and up to 8Mbps in many other areas. Average speeds will be lower and actual speeds vary due to a number of factors including:
network configuration
line quality and length
your telephone exchange
your location
internet traffic
your equipment and software
About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds greater than 8Mbps.
Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
Not available to all customers in all areas
Each computer must meet minimum system requirements
Home Network Gateways which are professionally installed or purchased directly from us (online or over the phone), may be configured to work only with a BigPond or Telstra Business Broadband service either at the time of purchase or at a later date
1. Not available in all areas 2. Average speeds will be lower and actual speeds vary:
Average speeds will be lower and actual speeds will vary due to a number of factors including:
Optical Network Termination type (ONT)
router
server limitations
network configuration
customer premises interference
traffic
hardware and software
BigPond Ultimate® Velocity plans can provide download speeds of up to a maximum of 100 Mbps into the home for sharing across multiple users in a household. These speeds are so fast that they exceed the capabilities of many content servers and individual PCs. Average speeds will be lower and actual speeds a single user will get will vary due to a number of factors including ONT type, router, server limitations, network configuration, member premises interference, traffic, hardware and software. To achieve maximum BigPond Ultimate speeds existing Velocity customers may need to purchase a new router and internal Optical Network Termination device (ONT) from Telstra. Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by ethernet cable.
Telstra Velocity is only available to customers with access to Telstra's FTTP access network
Each computer must meet minimum system requirements
Each Home Network Gateway professionally installed or purchased directly from us (online or over the phone), may be configured to work only with a BigPond or Telstra Business Broadband service either at the time of purchase or at a later date.
A Velocity Telephone Line Service is not compatible with:
Enjoy the speed and convenience of BigPond® Broadband
BigPond Elite ADSL is a high-speed broadband internet service which lets you use your phone or fax line while you're on the internet. Plus, you can download large files, including video at fast speed
Select between a Professional or Self Installation Kit for Broadband Cable and ADSL plans. Additional charges apply for ADSL Professional Installation
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Features
All BigPond Broadband Members receive
24/7 technical support on a wide range of queries
free network anti-virus and anti-spam security
exclusive offers on BigPond Shopping® from some of Australia's top retailers
online access to email and mobile messaging in one place with MyInbox
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Downloads
Download any time of the day - no peak or off-peak restrictions on your usage allowance
Most BigPond Broadband customers get access to a great range of content that's free of usage charges when you download (content charges may apply)
All BigPond TV and BigPond Movies services are unmetered
Look for the green dot so you will know your downloads are not counting towards your monthly usage allowance
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Modems
You can select from a range of modems to suit your needs. With a Home Network Gateway:
share your BigPond® Broadband internet connection with multiple computers
work virtually anywhere around a typical house with a Wi-Fi enabled laptop*
includes four ethernet ports for wired connections
* Signal range can be affected by the proximity of electromagnetic devices, large metal objects, bodies of water or several high density walls between your computer and gateway, and the location of the gateway within your home. Each computer must meet minimum system requirements.
