There are many reasons why you may want to connect a new phone service:
- if you don't have a phone and want to connect a phone with Telstra
- if you have a home phone and want to add another
- if you're moving home and want to organise a new home phone connection or transfer your current Telstra services to a new address. You can do this quickly and easily at Moving Home
- if your home phone is with another carrier and you want to transfer it to Telstra. You can do this with a minimum of fuss at Switch to Telstra
Depending on the type of connection you require, some charges may apply:
Connection Costs
| Description of home service | Connection charge for first service | Connection charge for each additional service1 |
|---|---|---|
| Telephone line connection A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your property or premises. |
$59.00 | $59.00 |
| Telephone line connection with a technician visit A previous telephone service existed at your premises and a Telstra technician is required to visit your property / premises to reconnect existing suitable cabling at the distributor and / or the first socket. |
$125.00 | $75.50 |
| Telephone line connection (a) New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone); or (b) Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and a technician is required to visit your property or premises to install and / or work on the cabling up to the first socket in the property or premises. |
$299.00 | $179.00 |
Things you need to know
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Basic Access
Order Basic Access:
or call 13 2200
Telstra Basic Access gives you:
- easy to use services such as MessageBank®, Telecard™, Call Waiting and Call Forward1
- connection to a constantly growing service which currently reaches 97 per cent of Australian homes and has the capability to access the internet2
- local calls
- access to the world, through International Direct® calls, plus a range of directory assistance services, so staying in touch overseas has never been easier
- free standard listing in the White Pages® directory and a range of pricing options
- 24 hour, seven day fault reporting service, so you can report faults at any time.
Call Rates and Monthly Charges
Once you have connected a phone line you will need to select a HomeLine® Plan which can give you access to local and long distance calls.
For call rates and monthly charge information as well as ordering information, see the HomeLine Plans comparison table.
Handsets can also be rented or purchased through Telstra.
For more details, or general pricing enquiries call 13 2200.
Product Assistance
24 hour, seven day fault reporting on 13 2203.
Things you need to know
- Needs a tone phone. Available most areas. Not available with some HomeLine® Features.
- The basic telephone service has been primarily designed to carry voice communications. It is also possible to use this service for data. When used for data the speed will vary due to many factors, including your modem configuration, your internet connection, and the technology used to provision your service. If you need assistance with the data throughput speed you are currently experiencing, please see the BigPond website for assistance in making the most of your data access.
Order Basic Access:
or call 13 2200
Additional Telephone Service
Order an Additional Telephone Service:
or call 13 2200
An additional telephone service provides a separate line that can be used for either voice or data.
With an additional telephone service:
- avoid missing that important call due to the line being tied up
- members of busy households no longer have to compete for the phone
- separate billing for separate numbers keeps track of who owes what
- customers are more likely to get through first time, enabling your business to provide a better service
- fax and internet can be used without holding up the only line, allowing businesses to run more smoothly.
Call Rates and Monthly Charges
Once you have connected your additional phone line you will need to select a HomeLine® Plan which can give you access to local and long distance calls.
For call rates and monthly charge information as well as ordering information, see the HomeLine Plans comparison table.
Handsets can also be rented or purchased through Telstra.
For more details, or general pricing enquiries call 13 2200.
Things you need to know
Additional Telephone Service is provided in accordance with the terms and conditions of Our Customer Terms, as filed with the Australian Communications Authority from time to time under the Telecommunications Act 1997.
Order an Additional Telephone Service:
or call 13 2200
