Call
1800 331 286
There are many reasons why you may want to connect a new phone service:
- if you don't have a home phone and want to connect with Telstra
- if you have a home phone and want to add another
- if you're moving home and want to organise a new home phone connection or transfer your current Telstra services to a new address - visit Moving Home
- if your home phone is with another carrier and you want to transfer it to Telstra - visit Switch to Telstra
Depending on the type of connection you require, some charges may apply:
Connection Costs
| Connection type | Connection charges (incl. GST) | |
|---|---|---|
| First connection | Additional connection(s) | |
| Telephone
line connection A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your property or premises. | ||
| Standard Connection | $59.00 | $59.00 |
| Temporary Connection* | $159.00 | $159.00 |
| Telephone line connection with
a technician visit A previous telephone service existed at your premises and a Telstra technician is required to visit your property / premises to reconnect existing suitable cabling at the distributor and / or the first socket. | ||
| First Connection | ||
| Standard Connection | $125.00 | $75.50 |
| Temporary Connection* | $225.00 | $175.50 |
| Telephone line connection (a) New telephone line connection - a telephone service has not previously been connected at your property or premises (although we may have previously installed cabling to your property or premises and you may be able to hear a dial tone); or (b) Telephone line connection with a technician visit with cabling work - a previous telephone service existed at your property or premises and a technician is required to visit your property or premises to install and / or work on the cabling up to the first socket in the property or premises. | ||
| First Connection | ||
| Standard Connection | $299.00 | $179.00 |
| Temporary Connection* | $399.00 | $279.00 |
| Second network termination device for services provided over Telstra Velocity | ||
| Standard Connection | $299.00 | $179.00 |
| Temporary Connection* | $399.00 | $179.00 |
| Additional charges may apply for items such as cabling past the first socket, trenching or more difficult installations. If installed at the same time at the same premises and for the same customer.
| ||
Basic Access
Order Basic Access:
or call 1800 331 286
Telstra Basic Access gives you:
- easy to use services such as MessageBank®, Telecard™, Call Waiting and Call Forward1
- connection to a constantly growing service which currently reaches 97 per cent of Australian homes and has the capability to access the internet2
- local calls
- access to the world, through International Direct® calls, plus a range of directory assistance services, so staying in touch overseas has never been easier
- free standard listing in the White Pages® directory and a range of pricing options
- 24 hour, seven day fault reporting service, so you can report faults at any time.
Call Rates and Monthly Charges
Once you have connected a phone line you will need to select a HomeLine® Plan which can give you access to local and long distance calls.
For call rates and monthly charge information as well as ordering information, see the HomeLine Plans comparison table.
Handsets can also be rented or purchased through Telstra.
For more details, or general pricing enquiries call 1800 331 286.
Product Assistance
24 hour, seven day fault reporting on 13 2203.
Things you need to know
- Needs a tone phone. Available most areas. Not available with some HomeLine® Features.
- The basic telephone service has been primarily designed to carry voice communications. It is also possible to use this service for data. When used for data the speed will vary due to many factors, including your modem configuration, your internet connection, and the technology used to provision your service. If you need assistance with the data throughput speed you are currently experiencing, please see the BigPond website for assistance in making the most of your data access.
Order Basic Access:
or call 1800 331 286
Additional Telephone Service
Order an Additional Telephone Service:
or call 1800 331 286
An additional telephone service provides a separate line that can be used for either voice or data.
With an additional telephone service:
- avoid missing that important call due to the line being tied up
- members of busy households no longer have to compete for the phone
- separate billing for separate numbers keeps track of who owes what
- customers are more likely to get through first time, enabling your business to provide a better service
- fax and internet can be used without holding up the only line, allowing businesses to run more smoothly.
Call Rates and Monthly Charges
You will need to select a HomeLine® Plan which can give you access to local and long distance calls, and then you can connect your additional phone line to that plan.
For call rates and monthly charge information as well as ordering information, visit Telstra Shop Online.
Handsets can also be rented or purchased through Telstra.
For more details, or general pricing enquiries call 1800 331 286.
Things you need to know
Additional Telephone Service is provided in accordance with the terms and conditions of Our Customer Terms, as filed with the Australian Communications Authority from time to time under the Telecommunications Act 1997.
Order an Additional Telephone Service:
or call 1800 331 286
Things you need to know
A payment processing fee is charged for Telstra bills paid by credit card. For Visa, MasterCard and American Express the rate is 1% of the payment amount, plus applicable GST. For Diners Club the rate is 2% of the payment amount, plus applicable GST.
Some exemptions from this fee also apply, including for eligible pensioner concession card holders.
Visit our Bill Payment Fees page for more information on this fee and the exemptions that may be available to you.
® Registered to BPAY Pty Ltd ABN 69 079 137 518
