Home Phones & Plans

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Features and Services

Select a feature or service from the list below to get the details on how to place an order and use it.

You can also select a category that will show you all the features you can use to avoid missing calls, see who's calling, manage costs and more.

HomeLine Features Package

If you are an eligible full service Telstra home phone customer, package together two or more eligible phone features and receive a discount off the standard monthly feature charges

Call 13 2200 to order
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1# Telstra Feature Assistant Check the status of your Call Waiting and Call Forward features and more.

1# Telstra Feature Assistant

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Available on your phone right now

With 1# Telstra Feature Assistant you can:

  • check the status of your Call Waiting and Call Forward features and turn these on and off
  • store frequent forwarded numbers under the categories of Home, Work, Mobile or Other. When you use this feature, the next time you want to forward to a particular number, you dial 1# and say, for example: 'Turn on Call Forward to Mobile'
  • listen to information and instructions about Call Forward, Call Waiting, 3-Way Chat, Call Control, Calling Number Display, MessageBank®, Call Return, Call Back, Delayed Hotline.

Pricing

This feature is free of monthly charges to most customers on HomeLine® Plans. Standard rates apply for forwarded calls.

Availability

1# is automatically available to Telstra basic access / local call customers with tone phones in most areas of Australia.

Anything else I need to know?

There's no access charge, but when you use Call Forward, applicable call costs apply for forwarded calls.

Call Forward Immediate is the default setting of the 1# Telstra Feature Assistant. So, if you only want to turn on Call Forward Busy, you need to specify this.

Further information:

Things you need to know

1# Telstra Feature Assistant is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
1234 & Call Connect Get directory Information fast.

1234 & Call Connect

1234 and Call Connect are available to eligible Telstra customers

1234

Service Description Price per use
1234

After dialling 1234, a friendly operator will assist callers with finding most listed business and residential information like phone numbers and addresses (physical, email and web), with the option to be connected.

Callers can even get street directions, movie screening and session times, weather information, find out live and up-to-date sports scores, entertainment information – such as gigs, concerts and restaurants – and 'find a fact' information.

Customers can also SMS the number 1–2–3–4 when you are unable to talk.

Customers can SMS their request to 1234 and the specialist operators will send the information back to them via SMS which they can store or even forward onto a friend.

Call costs apply. Mobile charges also apply. A connection fee applies to successful and attempted connection to the number requested. See 1234 for details of charges. Standard charges for connected calls.

You can have most information sent to your mobile phone by SMS text at no extra charge.

Some numbers are barred from connection, including 0500 and 1900 services.

See 1234 for details of charges.

Customers will not be charged standard SMS fees when you send an SMS to 1234.

Call Connect

Service Description Price per use
Call Connect

Call 12456 to speak with an operator and be connected to the business or person you are looking for. As well as being connected you can also get other information from the White Pages® and Yellow™ directory, such as a business website or email address.

Call costs apply. Mobile charges also apply. A connection fee applies to successful and attempted connection to the number requested. See 1234 for details of charges. Standard charges for connected calls.

Some numbers are barred from connection, including 0500 and 1900 services.

For more information on Voice Services, eligibility and prices, please visit 1234.

Things you need to know

1234 and Call Connect are provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
3-Way Chat Chat with two people at once

3-Way Chat

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Available on your phone right now

Save time by getting two people on the phone so you can get organised quicker and relax faster!

3-Way Chat allows you to chat with two people at once. Also, one person can leave and another person join at any time, giving an even greater number of people access to the conversation. There is also the ability to place one person on hold, allowing you to speak privately with the other.

Pricing

3-Way Chat is charged at 55 cents per successful use plus call charges at standard rates for each call joined into the chat. This feature is free of monthly subscription charges to most customers on HomeLine® Plans.

Availability

3-Way Chat is automatically available on tone phones in most areas throughout Australia.

Anything else I need to know?

While you are in a 3-Way Chat your Call Waiting will not work, but, if set, your Call Forward Immediate or Busy will still work.

Further information:

Things you need to know

3-Way Chat is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Abbreviated Dialling Make a call by dialling a one or two digit code.

Abbreviated Dialling

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Abbreviated Dialling lets you make calls by using just a one or two digit code. You can store up to 60 phone numbers, including STD and international numbers.

Abbreviated Dialling – 8 Number Memory

Eight stored numbers can be retrieved by pressing one single digit code – you can store your frequently dialled telephone numbers from 2 through to 9.

Abbreviated Dialling – 40 or 60 Number Memory

For more than eight numbers, a two digit code applies – from 20 through to 59 or 79.

Pricing

  • Up to 8 storage numbers – $3.30 per month.
  • Up to 40 storage numbers – $5.06 per month.
  • Up to 60 storage numbers – $6.16 per month.

Availability

Abbreviated Dialling is available from tone phones in most areas throughout Australia.

Anything else I need to know?

  • Try using Delayed Hotline with your MessageBank® service. You will not have to keep dialling your mailbox access number.
  • 1 # cannot be used as an Abbreviated Code.
  • Abbreviated Dialling overrides Call Control, ie Call Control applies when storing the destination, but not when making calls using Abbreviated Dialling.

Further Information

Things you need to know

Abbreviated Dialling is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Block my number Protect your privacy – choose who sees your number when you make an outgoing call.

Block my number

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Available on your phone right now

How do I use it?

Unless you block your telephone number, your number (with the date and time of the call) will be displayed on the telephone or mobile handset of the person you are calling, where that person has Calling Number Display.

Your telephone number may also be presented to a person you are calling overseas. If you currently have permanent call blocking on your service, this blocking feature will also apply for calls to people overseas.

Further Information
Call Back (Busy) We'll let you know when an engaged number is free so you can dial and get through straightaway.

Call Back (Busy)

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No need to waste your time trying someone's number over and over again if their number's engaged. Call Back can save you time by letting you know when they're off the phone. It will keep trying a busy number for up to 45 minutes, and (provided you have a compatible phone) will alert you with a distinctive ring when the called number is free.

Pricing

Call Back costs 35 cents per successful use. Standard call charges apply. This feature is free of monthly charges to most customers on HomeLine® Plans.

Availability

Call Back is automatically available on tone phones with distinctive ring capability in most areas throughout Australia.

Anything else I need to know?

The busy destination will be monitored for 45 minutes. Call Back will not work for all calls, eg. calls to some business numbers, Operator Assisted Services and international destinations and to phones on some other carriers' networks.

A maximum of five Call Back calls can be arranged at any one time. Call Back requires a tone phone, preferably with distinctive ring capability.

Further information:

Things you need to know

Call Back is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Call Control Restrict the types of calls made from your home phone.

Call Control

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or call 13 2200

Call Control allows you to restrict the types of calls made from your home phone. You can choose to bar outgoing STD, international, 190 or local numbers1.

Before you use your Call Control feature, you must activate your PIN on your home phone. Monthly charge applies. Reverse Charge calls can still be accepted regardless of the level of barring.

Pricing

Call Control costs $3.30 per month.

Availability

Call Control is available on tone phones in most areas throughout Australia.

Remote Access

If the kids are home and you're not, and you've forgotten to switch on Call Control so that they can't make expensive calls, you can turn it on from another location using Remote Access. Remote Access costs $2.20 per month plus applicable call forwarding charges. Find out more.

Anything else I need to know?

Reverse Charge calls can still be accepted regardless of the level of barring. Before using this feature you must activate your PIN on your home phone.

Further Information

Things you need to know

  1. Reverse Charge calls can still be accepted regardless of the level of barring.

Call Control is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Call Forward Transfers calls from your home phone to a number you choose.

Call Forward

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Isn't it great to know that you can be anywhere you need to be and never miss an important home or business call. That's freedom!

Call Forward transfers calls from your home phone to a number you choose, be it your mobile, answering service or another phone. It has different settings according to whether your phone is engaged or unattended.

You can select to forward:

  • all calls
  • selected calls – you can have up to 15 numbers redirected
  • selected times – you can set up to 15 time periods during which your calls will be forwarded.

Pricing

Standard call charges apply for all forwarded calls. Call Forwarding standard feature (all calls) is free of monthly charges for most on HomeLine® Plans.

Availability

Call Forward is available in most areas throughout Australia.

Anything else I need to know?

Call Forward Immediate overrides all other HomeLine Features except Call Forward Selected Callers.

Call Forward No Answer – default is 20 seconds (approximately 7 rings) before a call will be forwarded. Can be set from 5 to 60 seconds.

Call Forward Selected Callers overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone.

Call Forward Set The Time overrides Call Forward Busy and No Answer. Before using this feature you must activate your PIN on your home phone.

Further information:

Things you need to know

Call Forward is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Calling Number Display (CND) See your caller's phone number and the date and time of the call.

Calling Number Display (CND)

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Calling Number Display (CND) can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of people who hang up without leaving a message.

You will need a CND compatible phone or CND unit in order to use this feature. The CND Rental Phone T1000C is available to rent from Telstra.

Pricing

CND is $6.00 per month.

This feature can be included in the HomeLine® Features Package.

Availability

CND is available on tone phones in most areas throughout Australia. However, you will need to purchase or rent a CND compatible phone or attachment for your existing phone to display caller details.

Disclosure of your Calling Line Identification

If you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties.

However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line:

  • to the emergency call service (000)
  • on internet dial-up calls made to an Internet Service Provider (ISP) that uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the CLI for fraud prevention, billing, call management or credit control
  • when you or someone else sends a text message or replies to a Talking Text message from your Basic Telephone Service – in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender when you or someone else uses another carriage service provider by using a network override code.

If you would like more information, please see Our Customer Terms.

Anything else I need to know?

Calling Number Display capable telephones are designed to mute the receiver for 1–2 seconds while the details of the caller's number are sent to the telephone. This may cause a brief interruption to the conversation. Occasionally, some telephones may mistakenly respond to a caller's voice or external noise and cause a false muting of the telephone receiver.

Further information:

Things you need to know

Calling Number Display is provided in accordance with Our Customer Terms, as amended from time to time.
Calling Number Display Rental Phone T1000C Includes an LCD screen that can display the phone number of the person calling.

Calling Number Display Rental Phone T1000C

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Calling Number Display Rental Telephone T1000C

The T1000C SMS is Telstra's new home and business Calling Number Display rental telephone. It can now send text messages to, and receive text messages from, compatible mobile telephones and compatible fixed line telephones in Australia1.

It comes with one touch button access to Text Messages, Call Forward, Call Waiting, 3-Way Chat, Call Back and MessageBank® or Telstra Home Messages 101®2.

The T1000C SMS:

  • can store up to 25 incoming text messages, 25 sent messages and 5 unsent messages
  • has a 20 number Callers List and also a 20 number and name memory to store frequently called telephone numbers
  • has a stand that can be used to wall mount the telephone
  • has a flashing message indicator which operates only when a separately provided Power Pack is connected and you call Telstra to turn the flashing message indicator feature on
  • is also equipped with hearing volume adjustment to assist people with hearing impairment
  • has a separate MessageBank button with flashing message indicator capability when a separately provided Power Pack is connected to provide simple access to MessageBank or Telstra Home Messages 101 services
  • has 20 number callers list with call waiting display – to see the number of the person who's calling before you answer the phone (unless the number is blocked)
  • has one-touch Telstra Voice Assistant button – easy connection to 1# Telstra Feature Assistant.

For detailed information download the:

This rental phone can be included in the HomeLine® Features Package.

Pricing

A once-only fee of $20.00 plus an ongoing $6.00 per month rental applies. You can upgrade your older rental telephone for a fee of $20.003. A $5.00 charge applies for the purchase of the VMWI Power Pack to enable use of the flashing message indicator feature.

Availability

The T1000C SMS can be collected from a Telstra Shop or selected Australia Post Outlets, or for an additional courier fee of $8.80, it can be delivered to your home.

Things you need to know

  1. For messages between compatible services of most Telstra and Telstra reseller customers. Charges apply.
  2. Some features are available by subscription only. Usage and call charges may apply.
  3. The $20 upgrade fee will be charged when an existing phone, including the T200, T400, T1000S or CND Touchfone, is upgraded to a T1000C SMS Rental Phone. The upgrade fee will not be charged when an existing phone is upgraded to a T1000C SMS rental phone as part of a HomeLine Features Package.

Rental telephones are provided in accordance with Our Customer Terms, as amended from time to time.
Call Return Retrieve the number of your last unanswered call and then return the call straight away.

Call Return

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Available on your phone right now

Phone always rings at the worst possible moment? Answer it in your own time with Call Return. Retrieve the number of your last unanswered call and then return the call straight away by dialling *10#.

Pricing

It costs 35 cents to retrieve the number of your last unanswered call (except where the number is blocked). If you decide to return the call by dialling '1', standard call charges will apply. This feature is free of monthly charges to most customers on HomeLine® Plans.

Availability

Call Return is automatically available on tone phones in most areas throughout Australia.

Further information:

Things you need to know

Call Return is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Call Waiting Tells you if a new caller is trying to contact you when you are already on the phone.

Call Waiting

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Call Waiting tells you if a new caller is trying to contact you when you are already on the phone. A discreet tone alerts you to the new caller – so you can answer your second incoming call by putting your first caller on hold.

Pricing

This feature is free of monthly charges to most customers on HomeLine® Plans.

Availability

Call Waiting is automatically available to Telstra customers with tone phones in most areas of Australia. All new services have Call Waiting automatically turned on.

Anything else I need to know?

Once Call Waiting is on, it stays on unless you switch it off, but it won't work during a 3-Way Chat.

Further Information:

Things you need to know

Call Waiting is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Delayed Hotline Call a particular phone number without having to dial.

Delayed Hotline

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Delayed Hotline allows you to call a particular phone number without dialling. You just pick up the phone, wait four seconds and the number is dialled automatically.

Pricing

Delayed Hotline costs $3.30 per month. Calls made using Delayed Hotline are charged at applicable rates.

Availability

Delayed Hotline is available from tone phones in most areas throughout Australia.

Further Information

Anything else I need to know?

  • 000 cannot be stored as a Hotline number.
  • Delayed Hotline overrides Call Control, ie Call Control applies when storing the destination but not when using Delayed Hotline.
  • Try using Delayed Hotline with your MessageBank® service. You won’t have to keep dialling your mailbox access number.

Things you need to know

Delayed Hotline is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Directory Assistance Need to find a number fast? Our Directory Assistance service makes it easy.

Directory Assistance

Service, description, and price per use for Telstra Directory Assistance.
Service Description Price per use
1223 Telstra Directory Assistance After dialling 1223, a voice recognition service will ask you for the number you require and you may be transferred to an operator to find your requested information. The operator can search using the name of the person or business or for a particular type of business (e.g. a plumber or hairdresser). You will then be given the number over the phone. An optional call connection service is available to eligible callers2. Free for most Telstra residential customers1. Telstra charges for connected calls.

Things you need to know

  1. A 50c fee applies to calls from Telstra business and mobile phones requesting numbers in Australia regardless of whether or not the requested number can be found by an operator.
  2. Optional through connection is available to eligible Telstra post paid mobile, Pre-Paid mobile and fixed line callers. A connection fee applies to successful and attempted connection. See 1234 for more details. Telstra charges apply for connected calls.
Duet® – Phone & Fax Multiple Number Get separate phone and fax numbers without installing a second line.

Duet® – Phone & Fax Multiple Number

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Duet – Phone and Fax Multiple Number allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second line.

Pricing

Telstra offers free connection to the Duet – Phone and Fax Multiple Number service and rental is $6.00 per month. Standard call charges apply.

This optional feature can be included in the HomeLine® Features Package.

Availability

This service is available through most telephone exchanges in Australia. Not all fax machines may be compatible.

Anything else I need to know?

  • When you take up a Duet – Phone and Fax Multiple Number, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to the same service provider and on a single bill.

Further information:
MessageBank® Provides an answering service, without the need for extra equipment.

MessageBank®

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MessageBank® provides a personal answering service if your phone line is busy or you can't get to the phone. You don't need extra equipment like answering machine tapes, and you also get greater flexibility on Call Waiting – if you don't want to interrupt your call, let MessageBank take your message.

Pricing

The standard price is $6.00 per month per service, there is no connection fee and message retrieval is free from most Telstra fixed phones anywhere in Australia.

MessageBank is provided at no extra cost on HomeLine® Ultimate, Reach and Together Plans.

This feature can be included in the HomeLine Features Package.

Availability

MessageBank is available on most tone phones throughout Australia.

Message Notification to Mobile Service

You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone1. It's easy to set up. See below for details.

MessageBank Features

Features MessageBank
Personalised greeting Yes
PIN security Optional (see Security FAQ)
Remote Access Yes
Max. message length 5 min
Message storage  
• New messages 14 days
• Saved messages 7 days
Number of messages stored 60
Hangup messages Yes
Access number 125 101
MessageBank Call Back2 Yes
Message notification to Telstra mobile service Yes

Compare Telstra Home Messages 101 with MessageBank

Feature Home Messages 101 MessageBank
Personalised greeting No Yes
PIN security No Yes (see Security FAQ)
Remote Access No Yes
Max. message length 1 min 5 mins
Message storage    
• New messages 7 days 14 days
• Saved messages 3 days 7 days
Number of messages stored 10 60
Hangup messages No Yes
Access number 101 125 101
MessageBank Call Back2 Yes Yes
Message notification to Telstra mobile service    
• SMS notification Yes Yes
• Message retrieval from Telstra mobile phone1 Yes Yes

How to activate Message Notification to Your Mobile

Message Notification to Mobile can only be activated from your fixed line service.

  1. Call the messaging service by dialling 125 101 (MessageBank services).

  2. Select 'Message Notification to Mobile' from the main menu by pressing 4. Listen to the prompts and enter the 10 digit Telstra mobile number when requested. The mobile number will be checked to confirm that it is billed by Telstra.

    • If the number is not an active Telstra mobile number the following recording will be played: "The number you entered is not a mobile billed directly by Telstra, or was entered incorrectly. Please check and re-enter the number, or press * to return to the main menu."

    • If the number is a valid Telstra mobile number the following recording will be played: "Message notification to mobile 04xxxxxxxx is being set up. In the next few minutes we'll try calling this number. The call will need to be answered and the instructions followed for the mobile user to accept and turn on the service. If the mobile is off or out of range we'll continue to try over the next hour. If confirmation isn't completed within the hour message notification will not be set up, and you'll need to repeat the activation process. Please remember, if the mobile phone you registered is no longer directly billed by Telstra, the service will be cancelled automatically."

  3. A confirmation call is made to the nominated Telstra mobile number. If the call is answered the following recording is played: "A MessageBank mailbox has been set up to send a text message notification to this number when a message is received in the mailbox. If you wish to accept this service press 1. Otherwise press * or simply hang up to cancel." Pressing 1 will activate the Message Notification to Mobile service.

Further information:

Things you need to know

  1. Retrieval from a mobile service is charged at standard mobile retrieval rates.
  2. Standard call charges apply. Does not apply to Telstra Talking Text messages.

MessageBank is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Multiple Number Get an additional phone number for your existing phone line with a separate ring tone.

Multiple Number

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Multiple Number offers:

  • an additional phone number for your existing phone line
  • a separate ring tone for your new number that lets you know who the incoming call is for
  • Call Forward facility which may be applied to each number independently.

Pricing

Multiple Number is just $6.00 (PSTN) or $4.40 (ISDN) per month.

This feature can be included in the HomeLine® Features Package.

Availability

Multiple Number is available in most areas throughout Australia and requires a tone phone with distinctive ring capability.

Anything else I need to know?

  • Multiple Number requires a tone phone with distinctive ring capability.
  • When you take up a Multiple Number service, both your Basic Telephone service (Prime number) and second number (Auxiliary number) need to be pre-selected to the same service provider and on a single bill.
  • You can access your Call Forwarding and Call Control on your main and second number via Remote Access.
  • Call Waiting and Call Back will still work on your line if you have Multiple Number.
  • Calling Number Display will work, but you will not know which number the call was for.

All chargeable network features that are compatible with both the main and second number will be charged to the main number.

Further information:

Things you need to know

Multiple Number is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Remote Access Activate or change your HomeLine® features, like Call Forward, from an external location.

Remote Access

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Remote Access allows you to activate or change your HomeLine® features, from an external location.

Remote Access offers:

  • the ability to vary the forwarding location of your phone calls from other premises. This keeps you in touch with all callers.
  • the convenience of being able to switch HomeLine Features on and off to streamline your telephone communications.

Pricing

Remote Access costs $2.20 per month, plus call charges to your Remote Access Number at applicable rates. Telstra reserves its rights (where applicable) to amend these prices at any time.

Availability

Remote Access is available in most areas. You can use Remote Access from tone phones anywhere in Australia.

Case Study

Change your options at will:

John is a busy executive who is expecting an important call. But he also has to attend a meeting at a client's premises. Before leaving he activates Call Forward Selected Callers to forward his phone to the client's premises. After the meeting John visits another client and realises his phone is still forwarded to the first. From the second client's premises John dials his own phone and, via Remote Access, forwards his calls to the second client's number. John then receives all forwarded calls at this number and avoids unwanted calls going to his first client.

Please note: the scenario quoted has been used to illustrate typical product use and may not be actual.

Anything else I need to know?

  • When using Remote Access, you can only make one change per call.
  • To connect Call Control, Smart Ring or Delayed Hotline call Telstra on 13 2200.
  • Before you use your Remote Access feature, you must activate your PIN on your home phone.
  • Applicable call costs and monthly charge applies.

Things you need to know

Remote Access is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Reverse charge calls – Australia Direct Information about reverse charge calls – Australia direct

Reverse charge calls – Australia Direct

Call 1300 362 162

Australia Direct® Reverse Charge lets you make reverse charge calls from more than 70 International Calling Destinations. Dial the access number and a Telstra operator will connect you to your requested number. The cost of the call will be charged to the person you are calling.

To charge the call to someone other than the person you are calling, ask the operator for an Australia Direct Third Party charge call. The operator will ring the number you wish to charge to get approval for the payment, then connect your call if the payment is accepted.

Features and Benefits:

  • no payment required at the time of call1
  • convenience – particularly for emergency use
  • helps avoid problems with foreign currency and phone systems
  • avoids language barriers
  • call can be made to / from most fixed phones.

Pricing and Access Numbers

For each successful connection, the customer is charged an operator service fee ($4.25), plus a charge for the duration of the call.

The timed charge component of an Australia Direct call is based on the originating country, and is charged in one minute increments with a minimum charge of 3 minutes eg. a call lasting 1min 30sec will be charged for three 1 minute blocks. A call lasting 3min 30sec will be charged four 1 minute blocks.

For further information all 1300 362 162 or download the:

Select the country you're calling from:


Country Access Number Rate per min
(GST incl)		 Considerations
Argentina (TDLA) 0800 222 6100 $3.07 N/A
Argentina (Telecom Argentina) 0800 555 6100 $3.07 N/A
Austria 0800 200 202 $2.85
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Bahrain 8000 0061 $3.29 N/A
Belgium 08001 0061 $2.85
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Calls barred from mobile phones.
Bermuda 1800 623 0711 $3.51 N/A
Brazil 0800 890 6112 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Brunei 800 061 $2.63 N/A
Cambodia 1800 881 061 $3.29
  • Not available from some payphones.
Canada 1800 663 0683 $2.52 N/A
Chile (Entel) 800 360 150 or
1230 03 611		 $3.07
  • Not available from payphones.
  • Calls barred from mobile phones.
Chile (CTC Mundo) 800 800 287 $3.07
  • Not available from some payphones.
China Netcom Group (North) 108 610 $3.95 N/A
China Telecom (South) 1082 610 $3.95 N/A
Colombia 01 8009 61 0057 $3.95 N/A
Cook Islands 09610 $3.07 N/A
Croatia 0800 22 0061 $3.07 N/A
Cyprus 8009 00 61 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Czech Republic 800 001 161 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Denmark 800 10 061 $2.63
  • Not available from some payphones.
  • Calls barred from mobile phones.
Fiji 004 890 6101 $2.85 N/A
Finland 0800 110 610 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
France 0800 99 0061 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Not available from: Andorra, French Guiana, French Polynesia, Guadeloupe, Martinique, Monaco, New Caledonia, Reunion Is., St Pierre & Miquelon.
Germany 0800 0800 061 $2.85
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Greece 008 006 111 $3.07
  • Calls barred from mobile phones.
Guam 1888 251 5637 $2.63 N/A
Guam (IT&E) 1888 262 8610 $2.63 N/A
Hawaii 1800 865 6161 $2.52 N/A
Hong Kong 800 960 061 $2.52 N/A
Hungary 06 800 06 111 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Wait for second dial tone after dialling 06–(Hungary) or 0– (Poland).
India 000 61 17 $3.07 N/A
Indonesia (Indosat) 001 801 61 $3.07
  • Not available from payphones.
Indonesia (Satelindo) 008 801 61 $3.07 N/A
Ireland 1800 55 0061 $2.52
  • Calls barred from mobile phones.
Israel (Bezeq) 180 949 4610 $3.51 N/A
Israel (Barak) 180 939 6161 $3.51 N/A
Italy/San Marino 800 172 610 $2.63
  • Not available from payphones.
  • Calls barred from mobile phones.
Japan (KDD) 005 39 611 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Use a 10 or 100 yen card.
Japan (IDC) 0066 55 661 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Use a 10 or 100 yen card.
Japan (Japan Telecom) 0044 11 611 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Use a 10 or 100 yen card.
Japan (NTT) 003 4811 061 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Korea South (Korea Telecom) 00 722 610 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Calls from South Korea to North Korea are barred.
Korea South (Dacom) 00 309 611 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Calls from South Korea to North Korea are barred.
Korea South (Onse Telecom) 0036 9610 $3.07
  • Calls from South Korea to North Korea are barred.
Lebanon 01425 900 $4.28 N/A
Luxembourg 0800 0061 $3.07
  • Calls barred from mobile phones.
Macau 0800 610 $3.07 N/A
Malaysia 1800 80 0061 $2.63 N/A
Malta 800 90610 $2.85 N/A
Mauritius 01 610 $3.51
  • Available from card payphones (no card required). Not available from coin phones.
  • Calls barred from mobile phones.
Mexico 0180 0123 0261 $3.07 N/A
Nauru 1035674 $2.63 N/A
Netherlands 0800 022 0061 $2.85
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Not available from some payphones.
  • Calls barred from mobile phones.
New Zealand (Telecom) 000 961 $2.30 N/A
New Zealand (Telstra Clear) 0800 93 1818 or
0800 602 878		 $2.30 N/A
Norfolk Island 1800 8861 $1.87 N/A
Norway 800 199 61 $2.63 N/A
Papua New Guinea 0507 61001 $3.95
  • Available dedicated phones at Port Moresby, Lae and Mt Hagen Airports.
Philippines (PLDT/Globe Telecom) 101055 6120 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Calls barred from mobile phones.
Philippines (Philcom) 102 6 61 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Philippines (ICC) 123 761 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Poland 0 0800 611 1161 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Not available from some payphones.
  • Wait for second dial tone after dialling 06–(Hungary) or 0– (Poland).
Portugal 800 800 610 $3.07
  • Calls barred from mobile phones.
Russia 810 800 110 1061 $3.29
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Calls barred from mobile phones.
Singapore 8000 610 610 $2.52
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Slovak Republic 0800 006 101 $3.07
  • Calls barred from mobile phones.
Solomon Islands 08 611 $2.52 N/A
South Africa 0800 990 061 $2.85 N/A
Spain 900 990 061 $3.29
  • Not available from payphones.
  • Calls barred from mobile phones.
Sri Lanka 2449 499 $2.85
  • Add (11) area code when outside Colombo metropolitan area.
Sweden 020 799 061 $2.63
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
Switzerland 0800 55 5004 $2.85
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Excludes Liechtenstein.
  • Calls barred from mobile phones.
Taiwan 00801 610061 $3.29 N/A
Thailand 001 999 61 1000 $3.07
  • Not available from payphones.
Tonga 0800 611 $2.63 N/A
Turkey 0 811 288 0061 $3.07 N/A
Tuvalu 90061 $2.63 N/A
U.A.E 0800 11 61 $3.07
  • Local access fee may apply to access this service.
UK (Telstra) 0 800 856 6161 $2.52
  • Not available from some payphones.
  • May need to press * after this number.
UK (BT) 0 800 89 0061 $2.52
  • Not available from some payphones.
  • May need to press * after this number.
UK (CWC) 0 500 89 0061 $2.52 N/A
Uruguay 000 461 1 $3.07 N/A
USA (AT&T) 1 800 682 2878 $2.52 N/A
USA (Sprint) 1 800 676 0061 $2.52 N/A
USA (MCI) 1 800 937 6822 $2.52 N/A
USA (WORLDCOM) 1 800 201 8455 $2.52 N/A
Vatican City 800 172 610 $2.63
  • Not available from payphones.
  • Calls barred from mobile phones.
Venezula 0800 100 1610 $2.63 N/A
Vietnam 120 061 111 $3.07
  • May need to insert coins/card. May not be refunded at end of call. Timed/local call costs may apply.
  • Available at the main Post Office and some airports in Hanoi and HCMC.
  • Local access fee may apply to access this service.
Western Samoa 92610 $2.63 N/A
Zimbabwe 00 98960 $3.29
  • Not available from payphones.

Please select a country form the drop down above

Things you need to know

  1. In some public phones, phone card or coins may be required and may not be refunded at the end of the call. The charges, availability and functionality of this service may be affected by the telephone facilities of the country you are in. Some hotels may bar, divert or add a surcharge when you make a call using Australia Direct Reverse Charge. Check with the hotel before using this service. Hotel surcharges may be avoided by using public telephones. Australia Direct Reverse Charge calls will incur an Operator Assisted call service fee of $4.25 per call. Rates are premium operator assisted rates, not based on 0011, 0015 or 0018. Telstra operators can advise you of the applicable per minute rate for the country you are calling from. For further pricing information about Australia Direct Reverse charge rates call 1300 362 162.
Reverse charge calls – National Information about reverse charge calls – National

Reverse charge calls – National

Call 1300 362 162

National Reverse Charge (NRC) lets you make reverse charge calls within Australia only. Dial 12 550 from virtually any fixed phone or Telstra payphone. The cost of the call will be charged at premium rates to the account of the service you are calling.

Service charge Call charges – Local calls
$4.25 From a fixed phone1 $0.22 untimed
From a payphone1 $0.44 untimed
Details on National Reverse Charge distance and rates
National long distance Type / Distance Cents per 3 mins (at all times)
(a) NRC from a fixed phone Preferential $0.1872
Community $0.275
Up to 50 km $0.44
Between 50 and 85 km $0.77
Between 85 and 165 km $1.133
Between 165 and 745 km $1.287
Over 745 km $1.903
(b) NRC from a public payphone Preferential $0.223
Community $0.44
Up to 50 km $0.55
Between 50 and 85 km $0.99
Between 85 and 165 km $1.54
Between 165 and 745 km $1.76
Over 745 km $2.64

Things you need to know

  1. Call charges discounts under HomeLine® and BusinessLine® plans do not apply to National Reverse Charge calls.
  2. A minimum charge of $0.275 applies.
  3. A minimum charge of $0.44 applies.
Send an SMS from a home phone Send an SMS from a compatible home phone to most Australian mobiles and fixed phones.

Send an SMS from a home phone

View FAQs
Available on your phone right now

You can send SMS messages from a compatible home phone to most Australian mobiles and fixed phones1. Perfect for those times when you’re at home and your mobile is out of battery or just isn’t handy.

Pricing

It costs just 1c per message, per recipient, to send an SMS from a compatible home phone.

Availability

To send text messages from your home phone, all you need is a SMS capable telephone connected to your compatible home phone service. If you do not have a text message capable telephone, you can still receive text messages via our existing Talking Text technology. You can purchase a text message capable telephone from Telstra Shop Online or your closest Telstra Store or partner.

Getting Started

All you need to get started is a compatible Telstra handset connected to your eligible home phone service. You can choose from any of the following:

You can buy any of these phones from Shop Online or your nearest Telstra Store or dealer.

Things you need to know

  1. Subject to text message character limit of 160 characters per SMS. Charges apply even if the text message isn’t received.
Smart Ring Use a variety of distinctive ring tones to identify different callers.

Smart Ring

View FAQs
Call 13 2200

Smart Ring lets you identify who is calling by the sound of your phone's ring.

You can select up to three distinctive rings, with each distinctive ring able to be used for up to 15 numbers. Any calls not linked to a Smart Ring List are announced by the normal ring tone.

Listen to the three different Smart Ring tones:

Smart Ring 1 (MP3, 150kB)
Smart Ring 2 (MP3, 150kB)
Smart Ring 3 (MP3, 150kB)

Pricing

Smart Ring costs $4.40 a month.

Availability

Smart Ring is available on tone phones with distinctive ring capability in most areas throughout Australia. Excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code.

Anything else I need to know?

Before you use your Smart Ring feature, you must activate your PIN on your home phone. These instructions can be found in the Home Features user guide.

Further information:

Things you need to know

Smart Ring is provided in accordance with Our Customer Terms, as amended from time to time.
Talking Text Send and receive text messages (SMS) from your compatible home or business phone.

Talking Text

View FAQs
Call 13 2200

With Telstra Talking Text you can send and receive text messages (SMS) from your compatible home or business phone – similar as you would from a mobile.

To send text messages from your home phone, all you need is a text message (SMS) capable telephone connected to your compatible home phone service landline.

If you do not have a text message capable telephone, you can still receive text messages via our existing 'Talking Text' technology.

So you can now let family and friends know what's happening with you, arrange to meet, or just stay in touch when you have a few minutes to spare.

Pricing

It's free to receive text messages on your home or business phone and there are no additional rental fees for the service.

A 25 cent charge applies for each text message you send (and subject to text message character limit) even if it is not received.

The cost of a text message originating in Australia and sent to an international number is 35 cents (GST inclusive).

Availability

To send text messages from your home phone, all you need is a text message (SMS) capable telephone connected to your compatible home phone service. If you do not have a text message capable telephone, you can still receive text messages via our existing Talking Text technology. You can purchase a text message capable telephone from Telstra Shop Online or your closest Telstra Store or partner.

Things you need to know

Talking Text is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Telstra Home Messages 101® A free, easy-to-use home message solution.

Telstra Home Messages 101®

View FAQs
To activate dial 101 from your Telstra home phone

Telstra Home Messages 101 is a free, easy-to-use home message solution that allows messages to be left for you when you are away from the phone, on another call or dialled up to the internet. Once activated, all you have to do is dial 101 from your Telstra home phone to collect up to 10 messages at a time.

Telstra Home Messages 101 has a standard greeting and no PIN number.

Pricing

Telstra Home Messages 101 is free to turn on and use and is available from most Telstra home phones. No subscription charges apply and message retrieval is free from your home phone.

Availability

Telstra Home Messages 101 is available to Telstra local call customers from most tone phones. Dial 101 on the Telstra home phone you'd like the service on.

Message Notification to Mobile Service

You can also receive a free SMS on your Telstra mobile when a message is left on your home phone. You can then retrieve this message using your Telstra mobile or home phone1. It's easy to set up, simply call 101 from your home phone and follow the prompts.

Compare Telstra Home Messages 101 with MessageBank®

Comparison of Telstra Home Messages 101 and and Telstra MessageBank.
Feature Home Messages 101 MessageBank
Personalised greeting No Yes
PIN security No Yes (see Security FAQ)
Remote Access No Yes
Max. message length 1 min 5 mins
Message storage
• New messages 7 days 14 days
• Saved messages 3 days 7 days
Number of messages stored 10 60
Hangup messages No Yes
Access number 101 125 101
MessageBank Call Back2 Yes Yes
Message notification to Telstra mobile service
• SMS notification Yes Yes
• Message retrieval from Telstra mobile phone Yes Yes

Further information:

Things you need to know

  1. Retrieval from a mobile service is charged at standard mobile retrieval rates.
  2. Standard call charges apply. Does not apply to Telstra Talking Text messages.

Telstra Home Messages 101 is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.
Telstra Telecard Make calls in Australia and from overseas then have them billed to your phone account.

Telstra Telecard

View FAQs Order online OR  
call 13 2200

The traveller's phone account

Enjoy the convenience of being able to make phone, fax and modem calls from virtually anywhere in Australia and more than 65 countries. All calls are then automatically billed back to your business or home phone account.
Wake up & reminder service We can help you wake up or remind you of an appointment – any time, day or night.

Wake up & reminder service

For bookings dial Telstra's Wake Up & Reminder Service on 12 454

Wake Up and Reminder Service is provided by Telstra to wake up customers or remind them of an appointment or event for any time, day or night. Customers access the service by calling 12 454.

The service is accessible 24 hours, 7 days a week.

  • Assists shift workers, business travellers and people with busy lifestyles.
  • Convenient – just remember the one number to dial each time (12 454).
  • Reliable – the service makes three dialling attempts, just in case you miss it the first or second time.

Pricing

The cost of Telstra's Wake Up and Reminder Service is a booking fee of $1.84 and a call back fee of 71.5c.

Availability

Telstra's Wake Up and Reminder Service is available to customers in metropolitan and rural areas by calling 12 454 any time, 24 hours a day, seven days a week. (Bookings will be accepted a maximum of 24 hours before call out and a minimum of 30 mins before call out).

Available to all Telstra home phone customers – restrictions may apply to non-Telstra networks. Non-Telstra customers please check with your service provider to see if this service is available from your phone. Not available to customers with Pre-Paid mobile services.

Things you need to know

Wake Up and Reminder Service is provided in accordance with the terms and conditions of Our Customer Terms, as amended from time to time.