Making a Call using a Telstra Telecard Calling Card

1. Dial 18918 (or FREECALL 1800 051 818¹) and wait for the two beeps. The voice prompts will assist you to make your call.
2. Enter your eight digit Telecard number and four digit PIN followed by #.
3. Enter the area code (even for local calls) and the telephone number you wish to call followed by #.
4. Remember, to start an overseas call, enter the international calling code 0011 and the country code, the phone number followed immediately by #.

Alternatively, you can use the Abbreviated Dialling feature.

Note: If you are dialling from a rotary dial phone, you can't access the voice prompts. However you can still make rotary dial calls by speaking to an operator.

Automatic Australia Direct®, (i.e., making a Telecard call from overseas to Australia) is an easy and economical way to phone Australia from more than 65 countries. Automatic Australia Direct means you pay Telecard’s International Direct® metered call rates. (GST exempt for Telecard calls originating outside of Australia).

Automatic Australia Direct overcomes language and currency barriers when you are travelling.

1. Refer to the list of Automatic Australia Direct / Global Reach access numbers and dial the number appropriate to the country you are in. Voice prompts will assist you to make your call.
2. Enter your eight digit Telecard number and four digit PIN followed immediately by #.
3. Dial 1 for a call to Australia.
4. Enter the area code (eg. dial 03 for Melbourne) and the telephone number followed by #. Alternatively you can use the Abbreviated Dialling feature.

Note: If you are dialling from a rotary dial phone, you can’t access the voice prompts. However you can still make rotary dial calls by speaking to an operator.

You may not be able to make calls using your Telecard in certain countries from all public telephones or payphones due to the infrastructure in those countries. Before travelling we recommend you call Telecard Customer Service on FREECALL™ 1800 038 000 (a free call from most fixed phones) for a list of countries where Telstra is aware that access is limited.
 

Telecard® Global Reach – Third Country Calling

Telecard Global Reach – Third Country Calling allows you to use your Telstra Telecard to call within or between more than 30 countries around the world. For example, you can make calls within New York or from New York to LA or London.

Please note that the Global Reach facility is a feature provided exclusively on International Telecards.

1. Refer to the list of Automatic Australia Direct / Global Reach access numbers and dial the number appropriate to the country you are in.
2. The voice prompts will ask you enter:
   • your eight digit Telecard number and four digit PIN followed by #
   • then dial 2 to make an international call followed by the country code (if applicable), area code and phone number followed by #.

Note: When making a Global Reach call between countries, dial international countries as you would from Australia, ie. 0011 followed by the area code and phone number.

Note: Calls can be made to most countries with the following exceptions:

• calls from South Korea to North Korea are barred
• calls within Spain are barred.

Hotel Surcharges

Some hotels may impose a surcharge for Telecard® calls. When calling from a hotel, ask the hotel management about hotel surcharges and how to dial from your room.

Hotel Security

Some hotel phone systems (in Australia and overseas) record your full Telecard number and PIN for presentation on your hotel phone account. If this information is printed on your account, there is a chance that your Telecard can be used without your knowledge, and you will be responsible for these unauthorised calls. (See the “Contract” section of the Telecard User Guide and Contract (PDF, 1.3MB).)

On arrival at your hotel, we recommend that you check with reception to determine the hotel’s method of call itemisation. If full itemisation is presented, you should take the matter up with the hotel management and make all Telecard calls from another phone, eg. a payphone.
 

Some calls cannot be made with a Telstra Telecard®. Calls that are not available include: free calls (000, 1800, etc), operator services in Australia (Wake Up calls, Call Connect, etc), Dial It services (time and weather), and Information services (1900 etc).

Some phones (especially hotels) may bar calls to the Telecard access number 18918. If this happens in Australia dial FREECALL™ 1800 051 818¹ to access the Telecard voice prompts and follow the instructions in the Calling from Australia tab. When overseas, the Telecard Global Reach service provides a local access number for most countries for use if the hotel or PABX bars calls (see Automatic Australia Direct / Global Reach access numbers). Hotel call charges may apply to these calls. Please check with your hotel regarding these charges.