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Making a call

Telstra PhoneAway works with most touchtone phones. If a touchtone phone is not available, the call will go through to an operator who will assist you in placing your call.

PhoneAway cards cannot be used to make calls to 1900, 0500 or operator assisted calls.

Label: How to call overseas
from Australia

Anchor: calloverseas

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How to call overseas
from Australia

  1. Dial 189331 or 1800 150 117.
  2. Select from one of the language options. (Press 1 for English).
  3. Enter your 12-digit PhoneAway card number.
  4. Listen to hear your remaining credit.
  5. Enter the telephone number you wish to call for calls in Australia including the area code (even for local calls) followed by #. To call overseas dial 0011, then enter the country code, area code and the number you wish to call followed by the #.
  6. You will hear a beep when your remaining credit is low.
  7. To make another call (follow-on calling), simply wait until the other person hangs up OR press # followed by * for an immediate follow-on call.

Things you need to know

  1. A free call from most fixed phones and Telstra mobiles within Australia (excluding Telstra pre-paid mobiles which cannot be used to make a PhoneAway call using the 18933 access number).

Label: How to call Australia
from overseas

Anchor: callaustralia

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How to call Australia
from overseas

  1. Dial the access number for the country you are calling from.
  2. Select from one of the language options. (Press 1 for English).
  3. Enter your 12-digit PhoneAway card number.
  4. Listen to hear your remaining credit.
  5. Enter the telephone number including the area code (eg. dial 02 for calls to Sydney, Australia) followed by #. There is no need to dial Australia's country code.
  6. You will hear a beep when your remaining credit is low.
  7. To make another call (follow-on calling), simply wait until the other person hangs up OR press # followed by * for an immediate follow-on call.

Label: How to call between
overseas countries

Anchor: callbetween

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How to call between
overseas countries

This facility enables you to make calls between various international destinations.1

  1. Dial the access number for the country you are in.
  2. Select from one of the language options. Press 1 for English.
  3. Enter your 12-digit PhoneAway card number.
  4. Then (as if calling overseas from Australia) enter:
    1. 0011 (International access code)
    2. The number you wish to call – including the overseas country code, area code and local number.
  5. To make another call (follow-on calling), simply wait until the other person hangs up OR press # followed by * key for an immediate follow-on call.

Telstra PhoneAway works with most touchtone phones, however if a touchtone phone is not available, the call will connect to an operator who will assist you in placing your call.

Things you need to know

  1. Not available in some destinations including Argentina, Austria, Bahrain, Brazil, Chile, Czech Republic, Fiji, Germany, Greece, Guam, Italy, Macau, Malta, Mauritius, Poland, Portugal, Singapore, South Africa, Spain, Thailand and Turkey. Calls cannot be made from Korea (South) to North Korea.