This section contains information specific to your account, like your account number, bill number, total amount due, pay by date and billing details.




The grey section shows a snapshot of your bill. It lists the sub total for each service and at the bottom, you’ll find the overall total. If there’s any outstanding amount, it’s also listed here.


This is the due date of your bill.


If you have any questions about your bill, our contact details are shown here.

This section lists the different ways you can pay your bill and is also the remittance form you will need to pay in person or by post.

Paying Your Bill

This section lists the different ways you can pay your bill including Direct Debit, BPAY®, Pay by Phone or in person. If you pay your bill by credit card, you may incur a credit card payment processing fee. Refer to your bill for current rates. Exemptions may apply, including for eligible pensioner concession card holders. To find out more, visit telstra.com/bpfees.

BPAY® is registered to BPAY Pty Ltd. ABN 69 079 137 518

This section contains charges and credits which are applicable to your account, such as Credit Card Payment processing fees or Late Payment Fee.

The Your Bill section contains details on the summary of your package and charges. Online Bill can provide you with further details on your account. To register for Online Bill, go to My Account.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are net price (i.e. they are inclusive of discounts). You may however see some charges in this section, such as prorated plan charges, appearing with a third decimal place, for example $12.122.




Service Details
This is the phone number these charges relate to.


Plan Details
This lists the plan name or package details your service is connected to.


Plan Charges
This is the summary of charges that have been billed through your package or plan.


Discounts
This shows a summary of the discounts that your HomeLine service provides for you.

The Your Bill section contains details on the summary of your package and charges. Online Bill can provide you with further details on your account. To register for Online Bill, go to My Account.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are gross price (i.e. they are inclusive of discounts). You may however see some charges in this section, such as calls made whilst overseas and prorated plan charges, appearing with a third decimal place, for example $2.665.




Service Details
This is the phone number these charges relate to.


Plan Details
This lists the plan name of package details your service is connected to.


Plan Description
This section may include information about the value or benefit you are receiving from your Telstra package or plan.


Plan Charges that are Over Your Plan Allowance (where appropriate)
This is the summary of charges that have been billed through your package or plan which are after applying the eligible plan discount.


Charges that are Outside for Discount (where appropriate)
This is the summary of charges that have been billed through your package or plan which are ineligible for plan discount.


Discounts
This shows a summary of the discounts that your Mobile service provides for you.

Your Bill section contains details on the summary of your package and charges. Online Bill can provide you with further details on your account. To register for Online Bill, go to My Account.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are Net price (i.e. they are exclusive of discounts, which are shown as separate items on the bill). You may however see some charges in this section, such as prorated plan charges, appearing with a third decimal place, for example $9.673.




Service Details
This section contains the BigPond user ID these charges relate to.


Plan Charges
The summary of charges that are applicable to your BigPond package or plan.

Your Bill section contains details on the summary of your package and charges. Online Bill can provide you with further details on your account. To register for Online Bill, go to My Account.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are net price (i.e. they are exclusive of discounts, which are shown as separate items on the bill). You may however see some charges in this section, such as prorated plan charges, appearing with a third decimal place, for example $2.665.




Service Details
This section contains the FOXTEL Plan these charges relate to.


Charges
This is the summary of charges that have been billed through your package or plan.


Discounts
This section displays any discounts Applicable for FOXTEL during this billing period.

This section lists the different ways you can contact Telstra.




Enquiries
If you have a query about your bill, want to check call charge information or report a fault, you can contact Telstra through any of these methods.

This section contains details of your package and call charges.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are net price (i.e. they are exclusive of discounts, which are shown as separate items on the bill). You may however see some charges in this section, such as prorated plan charges, appearing with a third decimal place, for example $2.665.

This section only displays itemized usage charges. Usage charges are grouped under corresponding service into one of the following categories:

1. Calls
2. Messages
3. Data
4. Third Party Charges
5. Purchases
6. Whitepages

Usage Charge Category
This lists the all the call usage charges incurred by service during the billing period.


Subtotal
Each category within the service will display a subtotal.


Total Usage charges
Subtotal amount is the usage total for that service for current billing period. Less discounts line item shows the total discount applicable only for usage charges. Total is the actual amount customer charged towards usage charges for this bill. If the customer is within the plan limit then this will be zero.
For services without the usage discount this section will not be displayed.

This section only displays itemised usage charges. Usage charges are grouped under corresponding service into one of the following categories:

1. Calls
2. Messages
3. Data
4. Third Party Charges
5. Purchases
6. Whitepages

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are net price (i.e. they are exclusive of discounts, which are shown as separate items on the bill). You may however see some charges in this section, such as calls made whilst overseas and prorated plan charges, appearing with a third decimal place, for example $2.665.




Usage Charge Category
This lists the all the call usage charges incurred by service during the billing period.


Subtotal
Each category within the service will display a subtotal.


Total Usage charges
Subtotal amount is the usage total for that service for current billing period. Less discounts line item shows the total discount applicable only for usage charges. Total is the actual amount customer charged towards usage charges for this bill. If the customer is within the plan limit then this will be zero.
For services without the usage discount this section will not be displayed.

BigPond charges are not shown in this section at all.

This section contains details of your package and other charges.

The majority of charges in this section will appear in two decimal places, for example, $5.00 and are net price (i.e. they are exclusive of discounts, which are shown as separate items on the bill). You may however see some charges in this section, such as prorated plan charges, appearing with a third decimal place, for example $2.665.



Purchases
Only the usage charges shown itemised for FOXTEL service.

Previous Payment Details
This section shows your previous payments one line item per payment.

What is the Telstra Pensioner Discount?

The Telstra Pensioner Discount provides eligible pensioner customers with:

• a monthly call discount on HomeLine^® Complete, HomeLine^® Plus, HomeLine^® Advanced, HomeLine^® Reach, HomeLine^® Together, HomeLine^® Budget or HomeLine^® Ultimate service;
• a discount on connection charges for a new home telephone service and
• free access to Call Control.

Call Control allows you to restrict the type of calls made on your phone using a Personal Identification Number (PIN) and can assist with budgeting.

The Telstra Pensioner Discount is available for one residential service per eligible pensioner customer. An eligible pensioner may apply to receive the Telstra Pensioner Discount on either one new service connection, or one in place connection, at their principal place of residence only. Customers must contact us and request the Telstra Pensioner Discount to be applied to their service.

What has changed?

From late-June 2010 ‘Discounts’ appear at the bottom of the ‘New Charges Breakdown’ section of your bill. So your Telstra Pensioner Discount (and Call Control discount if applicable) will appear at the bottom of the ‘New Charges Breakdown’ for the relevant HomeLine® plan. The Pensioner Discount may seem to appear twice on a customer’s bill. However, that is because there are two types of Pensioner Discounts not a repeat of the same discount.

Here's an example of how the New Charges Breakdown section on your bill will look:

Plan Details
Your HomeLine plan is now presented at the standard-rated price.


Discounts
The relevant discount amount listed under the ‘Discounts’ section to help you understand how the discount was applied.


Total New Charges

‘Total New Charges’ is the total net of Discounts. Please be assured that the way in which this discount is calculated or the price of your HomeLine plan has not changed, only where and how they are presented on your bill. Why were these changes made to my bill?

We're always looking for ways to improve and simplify things for our customers. We received feedback that it wasn´t always easy to understand how discounts were applied, so we tested some changes with customers and trust that you also find these an improvement. What happened to the Your Account Benefits section on my bill?

A section of your bill on the top of the second page called Your Account Benefits used to show a summary of discounts included in your bill. This section was provided for your information only but caused some customer confusion. We now apply the relevant discounts directly underneath the service they relate to, as per the example above. Has the price of my HomeLine plan gone up?

No. Previously we presented your HomeLine plan charge net of the Telstra Pensioner Discount. To help understand how your bill is calculated we now show your HomeLine plan at the standard-rated price and have a separate ‘Discount’ section directly under the HomeLine plan the Telstra Pensioner Discount relates to.