Service and Equipment Faults

Enquiry type Phone number Outside Australia
Home Phone Faults and Repairs 13 2203  
Post-paid Service Faults and Repairs 125 1111 +61 2 9242 0570


Pre-Paid Mobile Faults

From a Telstra Pre-Paid: 125 8888

From any phone: 125 8880

If you are calling from a Non Telstra phone
and cannot connect on this number, call
13 2200 and when prompted say “Prepaid”.

  
BigPond® Technical Support 133 933 (24 hours, 7 days) +61 2 9242 0570
Online Services Faults
(Online Billing and My Account)		 1800 266 0002  
FOXTEL from Telstra Service and Equipment Faults 131 999  
Payphone Damages or Faults 180 22443  
Report damages to Telstra Infrastructure
(pits, pillars, underground cables and overhead wires)		 13 22033  

Things you need to know

  1. Calls to this number from either a Telstra fixed or Telstra mobile phone will incur a flat fee of 25c
  2. A free call from most fixed phones
  3. Free call from Telstra Operated Payphone