Home Phones

For help with:

• Product enquiries
• Accounts and payments
• Fault repairs

 Retail Store

For help with:

• Personal shopping
• One-on-one technical advice
• Expert advice for your business needs

Service Equipment and Faults

For information on:

• Service faults
• Faulty phone or phone line
• Payphone fault / damage
• Underground cables
• Mobile / pre-paid faults
• Home phone faults

Directory Assistance

For enquiries about:

• Sensis®
• Yellow Pages®
• White Pages®
• Telstra Directory Assistance
• Other Directory Services

How to make a complaint

• Tell us about your complaint and we’ll try to resolve it

Other Contacts

• National Broadband Network
• Foxtel from Telstra
• Payphones
• Report damage to Telstra Infrastructure