Request your call and network data

This request can only be submitted by account holders to request access to their own personal information

Remember that you can easily access a range of information about your account on your bills and in My Telstra. 

If you require further assistance to complete this webform, please contact Telstra on 13 22 00.  

 

Your details

Please fill out your details below

All fields are mandatory unless specified 

Required field. Please enter your given name/s. Invalid field.

Required field. Please enter your family name. Invalid field.

Please enter date in dd/mm/yyyy
This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Please enter your contact number Invalid entry. Contact number must be at least 6 digits.

This must be the email contact on your Telstra account

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

You can find your account number on your invoice or in the My Telstra app

Required field. Please enter either your Telstra account number, mobile or home phone number. These details can be found on your latest bill. Invalid length. Account number must be between 8- 13 digits long.

Please specify below what call , SMS or data activity you would like to access. ​ For call and SMS details, please note we can only provide outbound records.

This must be an Australian phone number.

Required field. Please enter your telephone number Invalid entry. Contact number must be at least 6 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Please enter your telephone number Invalid entry. Contact number must be at least 6 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Please enter your telephone number Invalid entry. Contact number must be at least 6 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Please enter your telephone number Invalid entry. Contact number must be at least 6 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.
Would you like to add additional services? Required field. Required field.
This must be an Australian phone number.

Required field. Please enter your telephone number Invalid entry. Contact number must be at least 6 digits.

Please enter date in dd/mm/yyyy
Please enter date in dd/mm/yyyy
Request options: Required field. Please enter a selection Required field.

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