Request your personal data

This request can only be submitted by account holders to request access to their own personal information

Remember that you can easily access a range of information about your account on your bills and in My Telstra.

If you require further assistance to complete this webform, please contact Telstra on 13 22 00.

Your details

Please fill out your details below

All fields are mandatory unless specified

Given name/s

Required field. Please enter your given name/s. Invalid field.

Family name

Required field. Please enter your family name. Invalid field.

Date of birth Please enter date in dd/mm/yyyy

Contact number This must be an Australian phone number and the same contact number as on your Telstra account

Required field. Please enter your contact number Invalid entry. Contact number must be at least 6 digits.

Email address This must be the email contact on your Telstra account

Required field. Please enter your email address Invalid entry. Email must be in the format of "user@example.com".

Account number You can find your account number on your invoice or in the My Telstra app

Required field. Please enter either your Telstra account number, mobile or home phone number. These details can be found on your latest bill. Invalid length. Account number must be between 8- 13 digits long.

Select what personal information you would like to access (choose only what you require) Please make a selection

Basic customer information

Customer interaction and account notes including faults summary

Contracts

Billing information

Deletion or correction of personal information

From Please enter date in dd/mm/yyyy

To Please enter date in dd/mm/yyyy

I confirm that:

I am the owner (Legal Lessee) of the account and service/s listed (your request will be verified to ensure that personal information and data is disclosed only to the owner (Legal Lessee) of the account and services/s listed).