 |
Telstra has a range of products and services that may make
using the standard telephone service easier for customers with
a disability, in addition to the products available through
Telstra's
Disability Equipment Program.
For further information, including prices and conditions, call
13 2200, visit your nearest Telstra shop or visit www.telstra.com.au/products.
Please note additional charges may apply for some products.
Telephone
Options and Answering Machines
Rental
Telephones
Cordless Phones
Fax Options
Homeline™
Options
Homeline™
Features
Telstra
Mobile
Mobile
Call Plans
Mobile
Phone Services
Mobile
Handset Features
Mobile
Phone Accessories
Payphones
TTY Payphones
Internet
Directories
Telstra Directory Assistance
Directory Assistance Helpline
1234
Call Connect 12456
Call Connect Fee Exemption
Bill Options
Bill
Payment Options
Call
Cost Information
Telephone Options and Answering Machines
Extension Ringer
A small ringer with an in-built flashing light and variable
ring tone. It is supplied with a 10 metre extension cord which
allows you to position the ringer where it is most convenient.
You can also adjust the ring volume and pitch.
Cordless Phones
Telstra has a range of cordless phones available for purchase
through Telstra Shops. If you have difficulty getting to the
telephone or miss calls due to a hearing impairment, a cordless
phone may provide the solution.
Answering Machines
If you're missing calls due to a mobility or hearing impairment,
an answering machine may be of benefit. A pre-recorded message
advises callers to leave a message for you - making it a useful
option for the speech impaired.
Rental Telephones
Telstra Standard Rental Phone – T1000S
Telstra’s standard rental phone is the T1000S. This phone replaces
the Touchfone® 400. The new design T1000S has a number of
features that make it easy to use for people with vision and
dexterity impairments. The improved adjustable ring volume and
control features for incoming calls make this phone more accessible.
Features:
- New improved design
- Improved keypad button spacing
- Tactile marker on the ‘5’ key
- In-built hearing aid coupler
- 10 programmable one-touch memory-storage buttons for easy
dialling
- Telstra Voice Assistant button (1#) that allows you to
control some phone features using your voice
- Adjustable ring volume
- Adjustable volume control to amplify incoming speech
Telstra T1000C Calling Number Display
Rental Phone
From 21 July 2003, the T1000C Calling Number Display (CND) phone
will be available as an alternative to the T1000S standard rental
phone. This phone replaces the Calling Number Display (CND)
Rental Touchfone. The T1000C includes the same features as the
T1000S with an additional Liquid Crystal Display (LCD) to let
you know who is calling*. It also includes a wall mounting bracket.
Features:
- All the features of the T1000S plus Calling Number Display
capability
- Onhook pre-dial feature
- Flashing light message indicator
Note: Additional charges apply to subscribe to the Telstra
Calling Number Display feature. An optional power pack is required
to access the pre-dial and flashing message indicator features.
Contact 13 2200 for more information.
* Not available for blocked calls.
New Big Button
Cordless Phone
Our new Big Button Cordless Phone is available through Telstra
Shops. With its larger keypad buttons, this phone may make dialling
easier for people with a vision or dexterity impairment or for
people who have trouble getting to the phone in time to answer
it.
Features:
- Huge buttons
- Hands free function- Large, high contrast lettering
- Tactile key marker on the '5' key
- Adjustable ring- Volume control for incoming speech
- Hearing Aid compatible
- Visual Ring Indicator
Fax Options
Facsimile (fax) Machines
Fax machines allow you to send written or printed documents
over the telephone network to another fax machine or computer
with a fax modem. If you have a hearing or speech impairment
that prevents you using the telephone, this provides an alternative
means of communication. There are many models that you can choose
from, the right one for you will depend on your needs.
Duet® - Phone & Fax Multiple Number^
Duet - Phone & Fax Multiple Number lets you have a phone number
and a fax number on the one telephone line. This is a useful
option where there are multiple phone users in the one household
who have different communication needs and require both a fax
and telephone handset.
^ Duet compatible fax machine required. Monthly charges
apply. Available in most areas.
Homeline™ Options
Telstra offers a range of different calling plans dependent
on how you use your telephone.
- HomeLine™ Plus is a great plan if you make frequent
calls to local, mobile, STD® or International numbers
from your home phone
- HomeLine™ Plus - Everyday STD® Option allows
you to make STD calls at any time for one capped rate per
call for up to 3 hours, if you have already joined HomeLine™
Plus^^^
- HomeLine™ Complete can be the plan for you if you
make only occasional STD, home to mobile or International
calls
- HomeLine™ Budget is our plan with the lowest monthly
line rental, with higher call prices. This service is designed
for residential customers who have one fixed line service
and can be the plan for you if you make few calls but want
the convenience of a HomeLine™ option.
^^^ Capped calls revert back to relevant per minute rates
after 3 hours.
Homeline™ Features
Homeline™ Features are available to be used on most phones∞.
For more information, call 13 2200.
∞ Available on tone phones in most
areas. Some features attract usage charges. Additional monthly
rental charges apply for HomeLine™ customers.
Call Return#
If you've just missed a call or have difficulty getting to
the phone quickly, Call Return may assist you. You can find
out the telephone number of the last person who called you
and if you wish, return the call.
# A Call Return usage charge applies to retrieve the
number of your last unanswered call. Normal call charges apply
if you return the call. Not available for blocked calls. Additional
monthly access charge applies to HomeLine™ Net customers.
Call Waiting##
Call Waiting lets you take a second incoming call by putting
your first caller on hold.
## Monthly charge applies to HomeLine™ Net customers.
3-Way Chat^
Three people can have a group conversation at once saving
separate calls backwards and forwards. This may also be helpful
if you have a speech or communication impairment and require
assistance to conduct a telephone conversation.
^A 3 Way Chat usage charge applies per successful use
and normal call charges apply. Additional monthly access charge
applies to HomeLine™ Net customers.
Call Back+
If the number you're calling is engaged, Call Back re-dials
the number and can let you know when the line is free. Call
Back saves you from redialling.
+ A Call Back usage charge applies per successful use
and normal call charges apply. Additional monthly access charge
applies to HomeLine™ Net customers.
Call Forward***
Call Forward allows you to forward your calls to your mobile
or another phone.
***Normal call charges apply for forwarded calls. Calls
can be forwarded to most numbers in Australia. Monthly access
charge applies to HomeLine™ Net customers.
Calling Number Display^^
Calling Number Display allows you to identify who is calling
by displaying the caller's telephone number. This network
feature also keeps the telephone number of the person calling
you if you are unable to answer the call, enabling you to
ring back at a later time.
^^Monthly rental charges apply. Not available for blocked
calls.
MessageBank®**
MessageBank is your 24 hours, 7 days a week answering service.
MessageBank can be particularly useful if you have a speech
impairment, as you can invite customers to leave a message.
Equally if you have difficulty hearing the telephone ring,
or getting to the telephone quickly you won't miss important
calls.
**Monthly rental charges apply.
Delayed Hotline**
Allows you to call your most frequently dialled number without
dialling. Just pick up the phone, wait four seconds, and the
number is dialled automatically. This feature can be useful
to store a number for emergencies, or your most frequently
called number, if you have difficulty with dialling numbers.
**Monthly rental charges apply.
Abbreviated Dialling**
You can choose to store up to 60 of your most frequently used
telephone numbers in the telephone exchange memory, including
long distance numbers. Then you can dial these numbers using
a simple one or two digit code. This product can be very helpful
for people with a mobility impairment who have difficulty
dialling numbers.
**Monthly rental charges apply.
Smart Ring**
With Smart Ring you'll be able to tell who the call is for
by the sound of the telephone's ring - ideal for multi-need
households.
**Monthly rental charges apply.
1# Telstra Feature Assistant*
Telstra’s new voice activated 1# Feature Assistant makes Call
Forward*** and Call Waiting## even easier to use.
*Available to Telstra basic access/local call customers
from most tone phones.
***Normal call charges apply for forwarded calls. Calls can
be forwarded to most numbers in Australia.
##Monthly call charge applies to HomeLine™ Net customers.
Telstra Home Messages 101
Telstra Home Messages 101 is a simple to use FREE home messaging
service. There is no charge to activate the service or to
retrieve the messages. This service is available to Telstra
local call customers on most home phones and allows you to
receive messages when you are away from your phone, on another
call or dialled up to the Internet. Telstra Home Messages
101 is particularly useful if you have a speech impairment,
as it has a standard greeting requesting callers to leave
a message. Telstra Home Messages 101 can be activated on your
Telstra home phone right now by dialling 101.
Telstra Mobile
Telstra Mobile customer service is available 24 hours a day, every day of the year to provide you with assistance. Call 125 111 for more information.
Hearing aids, Cochlear Implants and
Mobile Phones
Mobile phones provide a convenient means of keeping in touch and have become an important part of daily life. If you are one of over 450,000 Australians who wears a hearing aid#, there are some things you need to know about your hearing aid and mobile phones.
Australian Hearing/National Acoustics Laboratories has published a brochure 'Hearing aids and mobile phones'. This brochure provides information about how hearing aids work and how in some cases, hearing aids can be affected by certain radio signals from some mobile phones, which may result in an audible buzz. The brochure also provides tips on purchasing both a hearing aid and a mobile phone to minimise/eliminate any potential for interference, and contact details for more information.
The brochure explains that most hearing aid users who can successfully use a normal fixed line phone or have used a Telstra CDMA mobile phone in the past, can successfully use a 3G mobile phone without the need for an accessory in most situations. Technical tests conducted by the National Acoustics Laboratories on Telstra’s Next G™ network (WCDMA) have validated this*. Further, successful trials with the Telstra Next G™ network handsets by people with hearing aids and cochlear implants in city and country locations confirm the success of the technical tests.
So take advantage of Telstra's Next G™ network features – which covers 99 per cent of the Australian population - and get connected with the confidence that it will continue to deliver the same excellent performance with your hearing aid or cochlear implant that you’ve been used to. First check that our Next G™ network delivers coverage to your area by talking to one of our Telstra customer sales representatives.
For any questions please visit your local Telstra Shop, call Telstra on 1800 220 034, or visit www.telstra.com/nextg.
# Australian Bureau of Statistics study of Disability, Ageing and Carers in the Australian population (4430.0/2003)
* Exploratory Investigation of WCDMA Interference to Hearing aids and mobile phone
Mobile Call Plans
Telstra has a number of prepaid and post-paid pricing plans,
providing you with flexibility and choice.
Telstra Mobile
With Telstra Mobile you get great call rates and with a member
Plan, a monthly bonus with a range of minimum monthly spend
plans. You can make calls, send an SMS or use a Memo service
to answer your calls.
Telstra Pre-Paid Plus
Telstra Pre-Paid Plus is a pre-paid service that allows you
to make and receive calls with the same mobile number. You just
need to keep the balance of your account in credit. There are
many ways to recharge your Telstra Pre-Paid Plus pre-paid mobile
service, including credit card, ATM e-vouchers and recharge
cards.
Telstra Text Plans
Telstra Text plans allow high volume SMS users to benefit from
reduced SMS charges and great bonus options. These plans are
available as member plans and month to month casual plans to
offer the greatest flexibility and convenience for our customers.
This is great for users who would prefer to use text rather
than talk.
For the latest call pricing information and plans contact a
Telstra dealer or visit the Telstra Mobile website at www.telstra.com/mobile.
Mobile Phone Services
Telstra Mobile Memo
Memo is a messaging service where a receptionist answers your
calls then sends you your messages in text. You can give your
receptionist special instructions and your own personalised
greeting. When you receive a message your phone will make a
distinctive beep, or show a displayed envelope symbol (or both).
Memo is a great option if you are deaf or have a hearing impairment.
Telstra Mobile MessageBank®
Mobile MessageBank is a call-answering service for your mobile
phone, answering calls to your mobile when you're on another
call, unable to answer, out of a coverage area or your phone
is turned off. MessageBank also records the number of the person
calling you, enabling you to return the call with the press
of a button (unless the number is blocked).
Telstra Mobile Fax and Data
Telstra Mobile Fax and Data lets you send and receive faxes
and files from your mobile phone anywhere in the Telstra Mobile
coverage area. If you use text-based communications or need
to send a fax or data when you are out and about, this could
be a great option for you.
Short Messaging Service (SMS)
SMS is like a two way paging service using your mobile phone,
without using an operator. It allows you to read and write messages
using the phone's screen and keypad. SMS is a useful communication
tool for people who have a speech or hearing impairment.
WebNotes
With WebNotes you can send short text messages from your internet
connected PC to Telstra mobile's, Vodafone or Optus handset,
anywhere, anytime. Contact friends, family, colleagues and customers
from any Internet connection easily and efficiently.
You simply type your SMS messages (up to 140 characters) via
your keyboard while surfing on the net. All your messages are
saved in your Message Log, so you can view, edit, delete and/or
re-send messages previously sent. You can send messages to up
to 250 friends or colleagues at a time. You can establish your
own Address Book including lists of "Individuals", "Groups"
and "Favourites". Establish up to 100 group lists, each with
up to 250 message recipients. Unfortunately if you are currently
a Pre-paid account holder this service is presently unavailable
to you.
PocketNews
PocketNews is a fast, convenient, and easy way to receive the
latest information on a range of news and events that are important
to your lifestyle. You can have information about weather forecasts,
breaking news, stockmarket reports, etc., all sent to your mobile
phone as an SMS message.
Telstra hiptop
The Telstra hiptop is the perfect mobile phone option for the deaf community. Simply purchase a hiptop and then for a monthly fee on a 24 month contract you can send and receive unlimited eligible data including standard text messaging (SMS), standard picture messaging (MMS), mobile email, web browsing, data used to download content (excludes content charges) and instant messaging. An inbuilt camera allows you to take photos which you can send as an MMS or email with a message. Visit www.telstra.com/hiptop for product and pricing information and full terms and conditions.
hiptop® is a registered trademark of Danger Inc.
Mobile Handset Features
QWERTY Keypad
Some mobile phones can have a QWERTY keyboard (like a standard
typewriter or PC keyboard) attached to assist in typing SMS
or emails. Other mobile phones have a QWERTY keyboard built
in as a standard feature. Mobile phone keyboards are usually
small, so some users may find typing more difficult and restricted
to single finger entry - although this is something that may
be readily mastered.
Predictive Text
Predictive text is a function available on some mobile phones
that enables the phone to guess what words you are typing, by
using an inbuilt dictionary. This eliminates the need to press
each key multiple times, enabling you to send SMS's faster and
more easily. This is especially useful if you have limited mobility.
Vibrate alert
Some mobile phones have a vibrate alert function that can be
used in conjunction with your ring tones or on its own. When
activated your mobile phone will vibrate when a call or message
is received. This function is useful if you are in a noisy environment
or you have a hearing impairment.
Visual Flashing Alert
Some mobile phones have visual indicators to show when incoming
calls and messages arrive. Additionally on some mobile phones
you can set different colours to apply to family, friends, business
associates and so on. Visual flashing alert, if available, can
be used in conjunction with your standard ring tones, and/or
vibrate alert if your handset has this function.
Alternative Ringing Tones and Volume
Levels
You can vary the ring tones and volume of your mobile phone.
This may include differentiated tones for different names/numbers
stored in your phone. Alternative ring tones may assist in personalising
your phone. If you have a vision impairment this may help you
to identify who is calling you before you answer the phone.
Voice Activation
Some mobile phones allow you to program the names and telephone
numbers of people you frequently call so that you need only
say the name of the person you want and the mobile phone will
dial the number for you. This function is especially useful
if you have a vision impairment that makes reading the screen
difficult, or a mobility impairment that makes dialling numbers
difficult.
Speaker Phone
Some handsets also have a speaker phone function, where the
phone can be put on loud speaker for handsfree operation. This
can be very useful if you have a mobility impairment that makes
holding a telephone difficult.
Mobile Phone Accessories
Personal Handsfree Kit
A personal handsfree kit allows convenient handsfree use of
you mobile phone anywhere (in a coverage area), and includes
an earpiece, clip-on microphone and phone connector. Many kits
available include an answering button which means you can answer
and finish calls without pressing any button on the phone. This
is especially useful if you have limited dexterity.
Car Kit
A fully installed handsfree car kit gives you a safer way to
make and receive calls whilst driving. This accessory is suitable
if you need to make or receive calls whilst in the car. An external
antenna on the car can improve reception in many areas.
Payphones
Approximately 96 per cent of all Telstra payphones have been
upgraded to 'Smart' payphones. They provide improved access
for people with a disability.
Smart
Payphone Features
- Accept all Australian coins currently in use, and Telstra
Phonecards
- Have an in-built hearing aid coupler, volume control and
a large, easy-to-read display panel
- Tactile orientation notch on the '5' key
- Redial button which redials the last number called automatically
- Generally accessible mounting height.
General Payphone Information
For information on Telstra payphones and to report faults on
Telstra payphones call FREECALL™ 180 2244*.
*A free call from most fixed phones.
TTY Payphones
TTY Payphones enable you to communicate by text if you are deaf
or have a communication impairment. Over 230 Telstra Payphones have been modified to include a teletypewriter facility
and are available at many airports, railway stations and other
public venues.
Features
- Slide-out drawer with keyboard and screen
- Drawer remains closed until call answered by TTY
- Accepts all Australian coins and Telstra Smart Cards
- Visual signal (light to indicate whether the phone is
ringing or busy).
- Announce button.
Locations of TTY Payphones
TTY users can contact the Disability Enquiry Hotline on FREECALL™
1800 808 981* (TTY) or FREECALL™ 1800 068 424*
(Voice).
A location list of TTY Payphones is also available at www.telstra.com.au/disability/ttypayphones.
*A free call from most fixed phones.
Internet
BigPond™
Telstra is Australia's premier Internet Service Provider. The
BigPond™ range of Internet services are designed to meet
a variety of needs. Choices range from BigPond™ Home Internet
via dial-up through your telephone line, to high speed BigPond™
Broadband via Cable, ADSL or Satellite.
Directories
WhitePages™ Online
The WhitePages™ Online site gives you access to over eight
million residential, business and government listings throughout
Australia. Visit www.whitepages.com.au/wp/.
YellowPages® Online
The YellowPages® Online site contains business entries from
all printed Australian YellowPages Directories. Visit www.yellowpages.com.au.
Telephone Typewriter Directory™
If you have a TTY, Telstra encourages you to list your number
in the Telephone Typewriter Directory™ to make it easier
for others to find you. For further information please call
Freecall™ 1800 814 907* (Voice), FREEFAX™ 1800
639 169 (Fax) or email TTY@sensis.com.au.
Telstra Directory Assistance
Telstra Directory Assistance provides the telephone number of the person
or organisation you wish to call. This service is available
for all listed telephone numbers in Australia and overseas.
The number to call for Telstra Directory Assistance is 1223
for all areas within Australia, and 1225
for overseas countries.
Directory Assistance Helpline
Telstra's Directory Assistance Helpline offers a live, operator
assisted service that includes telephone number information
as well as address information for people who are unable to
read, use or hold White Pages™ or Yellow Pages™ directories
and are unable to satisfactorily use the standard Telstra
Directory Assistance service (1223) service. Contact the Disability
Enquiry Hotline on 1800 068 424* (Voice)
or 1800 808 981* (TTY) or email
us.
*A free call from most fixed phones.
1234
1234 is a fast, flexible and convenient way to help people find most listed business and residential information, street directions, movies screening and session times, and weather information, all via one easy number - 1-2-3-4 - and you can be connected on request. Visit www.voiceservices.com.au for product & pricing information.
Call Connect 12456 (and for a limited time on 12455)
If you know the name of the person or business you’re looking for you’ll be connected to their number. Or if you’re looking for a certain type of business but don’t know their name, you can receive up to three business listings from the operator and can be connected to any one of them.
Call Connect Fee Exemption
Telstra customers who are unable, or find it extremely difficult to dial numbers on a telephone and therefore are prevented from using a normal telephone, may be eligible for a Call Connect service fee Disability Exemption. The exemption applies only to Call Connect calls – to 12456 - made from the fixed line telephone service that has been registered for the Exemption, and it only applies to the Call Connect service fee. Customers will still be charged the applicable call charges for connection to the requested number. Applications for registration for this service can be made through Telstra's Disability Enquiry Hotline on 1800 068 424.
Bill Options
Telstra offers a range of billing options for customers with
a disability, at no additional cost.
Braille Bill
Customers who are blind have the option of receiving their Telstra
standard and mobile telephone bills in Braille.
Features
- Contains the same information as a standard bill, including
full itemisation of service and equipment charges.
- Information is laid out in a way that enables you to quickly
recognise that the document is a Telstra bill.
- There is no remit section, however the bill is designed
for easy payment by phone.
Braille bills can be ordered by calling the Disability Enquiry
Hotline on FREECALL™ 1800 068 424* (Voice) or FREECALL™
1800 808 981* (TTY) or email
us.
*A free call from most fixed phones.
Big Print Bill
If you have a vision impairment that means you can't easily
read your Telstra bill, you may prefer to receive your standard
telephone and mobile bills printed in a large font - the Big
Print Bill.
Features
- Identical information to that supplied in a standard Telstra
bill.
- Printed in a large font.
- Printed on larger paper (approximately twice the size
of a standard bill).
- Remit section remains the same size (as the standard bill).
Big print bills can be ordered by calling 13 2200.
Online Bill
You can choose to receive your Telstra bills online. With Online
Billing you are able to sort and graph charges on your bill
and receive free local call itemisation. A 'calls yet to be
billed' option allows you to view and track your calls prior
to them appearing on your telephone bill. This can help you
to monitor your usage and budget for your telephone accounts.
The Online Bill site is W3C (World Wide Web Consortium) compliant,
enabling customers who use a screen reader to access this option.
For further information visit www.telstra.com.au/billing.
Single Bill
If you would like to simplify your telephone bills, Telstra's
Single Bill is for you. It combines standard telephone, mobile,
Foxtel and some BigPond™ services in one simple, itemised
account. Combining two or more eligible types of Telstra services
may entitle you to a discount on relevant calls and usage charges.
Single Bills can be activated by calling 132200.
Summary Bill
If you want less information on your telephone bill you can
elect to have a summary bill, which gives you the totals for
each call type eg STD, International and local calls, and your
service and equipment charges. Summary Bills can be ordered
by calling 132200.
Bill Payment Options
Telstra offers you a number of ways to make paying your Telstra
bills convenient and easy.
- Telstra Direct Debit allows the automatic transfer
of funds directly from your nominated bank, credit union
or building society account, on the due date.
- BPay offers you the convenience of electronic banking
via your participating financial institution. You simply
need to call your financial institution and quote the biller
code and your account number.
- Pay-by-Phone offers you the flexibility of paying
your account over the phone at any time of day.
- Online payment lets you pay your telephone bills
over the Internet.
- Fax payments can be made with credit cards by Telstra
customers who find it difficult using a standard telephone
- please contact the Disability Enquiry Hotline to arrange
use of this option.
- Email payment can be made with credit cards by
Telstra customers who find it difficult using a telephone
- please contact the Disability Enquiry Hotline to arrange
this option.
For further information about the range of Billing and bill
payment options, visit www.telstra.com.au/billing/.
Call Cost Information
For long distance call pricing and information about Telstra's
international call charges, call 1300 362 162
for more information visit www.telstra.com.au/homephoneservices/manage_calls/long_dist_calls.htm
|
|
