Home Phone Services
Home Phone Services
This is the Basic Telephone Service section of Our Customer Terms.
Recent Changes
A list of recent changes to the Basic Telephone Service section of Our Customer Terms is available in either PDF format (PDF, 40KB) or Word format (DOC, 79KB).
General
Connecting your basic telephone service, faults, telephone number information, rental phones and special meanings.
HomeLine™ Plans and Call Rates
Local, STD, Calls to Mobiles, International call rates and related charges for HomeLine Plans.
Operator Assisted Calls
Directory Assistance, National Reverse Charge, Australia Direct® Reverse Charge and Yellow Pages Connect.
Managing Calls
HomeLine™ Features eg. Call Waiting, Call Forward, MessageBank®, Telstra Home Messages 101, 1# Feature Assistant, HomeLine™ Features Package.
Exchange Services Areas
We have reporting requirements to the telecommunications regulator on our network performance and the use of the exchange service areas listed in this document is for that purpose.
