Service Assurance and Provisioning Commitment

Service Assurance & Provisioning Commitment

You can view this section of Our Customer Terms in either PDF format (PDF, 319KB) or Word format (DOC, 603KB). It contains the topics listed below.

• Recent Changes
• Term of Section
• General Terms and Conditions
• Services
• General Description of Customer Select Assurance
• General Description ff Customer Select Maintenance Options
• Response Time and Restoration Target
• Charges
• Telstra Products and Services Assurance Levels
• Access Audio and Access Video Services Assurance
• Austpac Dedicated (48 Kbit/S - 128 Kbit/S) Service Assurance
• Additional Works Charges
• Flexible Maintenance Option - Flexpac
• Flexpac Service Guarantees
• General Description of Telstra’s Standard Provisioning Commitment
• Recorded Telstra Commitment Date
• Telstra Products and Telstra Provisioning Commitment Levels
• Summary of Telstra Provisioning Commitment
• Tpc Rebate
• Interpretation