Our Customer Terms
Our Customer Terms (formerly known as Standard Form of Agreement)
Our Customer Terms, formerly known as the 'Standard Form of Agreement', sets out terms and conditions on which we provide products and services to Home and Family (residential), Business and Government and Telstra Wholesale customers.
Home and Family
This section contains terms for Home Phone services, Telstra Mobile services, Telstra Rewards and Packages and Other services.
Business and Government
This section contains terms for Business Fixed Line services, Telstra Mobile services, Telstra Rewards and Packages, Internet and Data services and Other services.
Important Warranty Information (effective 1 January 2012)
This information relates to the warranties referred to in Our Customer Terms. These warranties are in addition to your rights under the Australian Consumer Law. See Important Warranty Information (PDF, 64KB) for more details.