The Australian Government established the Do Not Call Register in response to increasing concern about the growth in unsolicited telemarketing calls. It contains a database of people that have said that they do not wish to receive unsolicited telemarketing calls.
You can register your phone number on the Do Not Call Register website to help prevent unsolicited telemarketing calls. Fax numbers, emergency service numbers and numbers used or maintained exclusively for use by a government body can also be registered.
Some organisations are exempt from the Do Not Call Register. Examples include government bodies, registered political parties, MPs, political candidates, religious organisations, charities and educational organisations.
Telstra supports the Do Not Call Register and respects our customers' rights to privacy.
How to register
There are three ways to register telephone numbers on the Do Not Call Register:
Call 1300 792 958
Download an application form (PDF, 143KB) and send it to:
Do Not Call Register
PO Box 42
North Melbourne VIC 3051
Fax numbers may only be registered online or in writing.
Australian telephone numbers used primarily for private and domestic purposes are eligible for registration on the Do Not Call Register. These include fixed (or landline) numbers, mobile phone numbers, satellite numbers and Voice over Internet Protocol (VoIP) numbers.
Registration is free and lasts for eight years, after which you'll need to reregister.
Registrations can also be removed at any time.
What does this mean for my relationship with Telstra?
Companies are permitted to call numbers on the Register where they have consent to do so. Consent may be express or may be inferred from an existing business relationship (unless the person has opted out of telemarketing from that business).
How to opt out of Telstra telemarketing
If you don’t want to receive Telstra telemarketing calls, or for information on our telemarketing opt out process, call us on 1800 039 059 (9am-7pm AEST Monday to Friday, excluding public holidays).