Voice2Text™
Telstra's Voice2Text™ service helps to make sure you never miss an important message while you're in a meeting.
With Telstra's new Voice2Text™ service, voice messages received on your mobile phone's MessageBank® are automatically converted to text and sent straight to your mobile as a text message (SMS). You don't have to wait until your meeting ends to receive an urgent message or the latest update from your staff, suppliers or customers - just read it and call or text back straight away.
Key benefits
Telstra's Voice2Text™ service is:
- Time-saving - messages are converted to text so you can read them straight away without having to dial and wait for MessageBank
- Efficient - messages come from the caller's number – so you can call or text back straight away unless the number is withheld
- Convenient - you can keep important messages and phone numbers and save them straight to your mobile phone
- Easy - you only have to activate Voice2Text™ once. It works with your existing MessageBank and is available to Telstra 2G, 3G and Next G™ services on business, corporate or enterprise price plans
- Versatile - you can still listen to your voice messages by dialling 101 as you normally would
Availability
The Voice2Text™ service may not be available to you if your account has been migrated across to our new billing and customer care systems.
If your account has been migrated across to Telstra's new billing and customer care system, your account number will have a 13-digit Telstra account number. You can check your Telstra account number on the top right hand corner of your Telstra bill.
The Voice2Text™ service is only available to Telstra customers with an ABN, ACN or ARBN.
Pricing
The Voice2Text™ service is charged in addition to your normal MessageBank costs. Choose the offer that will best suit you based on the number of messages you think you may receive per month*. With no fixed-term contracts, you can easily switch plans from one month to the next if your usage patterns change.
| Usage | Monthly charge | Message allowance included in monthly charge | Charges after included message allowance | A good choice if you... |
|---|---|---|---|---|
| Low | $0 | - | 55c (pay as you go) | Receive < 20 voice mails per month or < 1 voice mail per day |
| Medium | $10 | 25 | 40c | Receive between 20 and 40 voice mails per month or 2 voicemails per day |
| High | $20 | 80 | 25c | Receive > 40 voice mails per month or > 2 per day |
Trial
We are so confident you'll be advantaged by Voice2Text™ and the time it saves you, we're offering a trial equivalent to the first month's included messages when you connect to the $10 or $20 plan^. At the end of the trial you'll automatically move to the monthly charge level you have selected.
Get connected today and try it out – you will be amazed how much easier managing your voice messages becomes.
Try it out
Find out how easy and accurate Telstra's Voice2Text™ service is. Just call 1800 612 199 from your mobile, leave a voice message and it will be sent to your mobile as a Voice2Text™ message#.
Want to know more?
- Call 1800 107 223
- Visit a Telstra Shop or dealer
- Contact your Telstra Business Account Representative
Things you need to know:
* You will be charged for all converted messages i.e. you are charged for 1 message despite its length (up to 3 concatenated SMS) including long messages and notifications from the service. Charging takes place on dispatch of the converted message, whether or not the text is received.
^ The first month credit offer is available to each new customer who selects a $10 or $20 pricing plan. One offer per customer. Offer credit expires after 30 days.
# Calls to this number will be charged at your standard mobile plan rate.
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message.
On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes.