Memo (Answering Service)
What is Memo?
"Hello. Ted Smith's plumbing supplies, can I take your message?"
Memo is a messaging service that can be attached to any Telstra mobile phone. A receptionist answers your calls with a personalised greeting and forwards your messages.
How do I receive my messages?
Your caller's message is typed out by the receptionist and sent to your mobile phone as an SMS message. These messages can be up to 160 characters long, which is about 30-40 words.
At your request, messages can also be sent to a nominated email address, so you can read, save, filter and forward all your Memo messages from your PC.
Can I use a Telstra fixed-line phone with Memo?
Yes. A Telstra fixed-line phone can be combined with the Memo service on your mobile account so that all calls to the fixed phone can be forwarded to the Memo Reception Centre.
How can Memo help me?
| A cost-effective secretary | Can't afford to employ a secretary? Try Memo as a cost effective personalised call answering service. |
| An integrated messaging solution | Whether people call you on your Telstra mobile or fixed phones, all your messages can be taken personally and sent to your mobile phone as an SMS message. At your request messages can also be delivered to an email address. |
| A time-saving device | There is no need to retrieve or listen to messages; they are delivered straight to your mobile phone via SMS. Returning calls couldn't be easier, simply open the SMS and use the return phone number provided. |
| An out-of-office assistant | When you are unable to attend to messages yourself, you can have Memo forward all your messages to a colleague who can respond on your behalf. |
| A sales lead generator | Gather important information from every caller (if they agree to provide it) so that you know the exact nature of the call and can prioritise your messages. This information can also be integrated into a database to track sales leads or delivery details. |
| An overseas traveller | With Enhanced Memo Roaming and a Telstra GSM phone, your messaging service works in the same way as it does in Australia (provided the country you are in supports SMS messaging). |
How do I forward my calls to Memo?
When your Memo service is first turned on and ready to use, you will receive a welcome SMS message. You can then forward your calls to the Memo Reception Centre as follows:
- With a Telstra GSM mobile phone call **004*102#
- With a Telstra CDMA mobile phone call *66#102#
How much does it cost?
There are three Memo pricing options to choose from
| Memo Plan | Monthly Charge | Operator charge per call answered | Diversion Charge | Charge per delivery of SMS | Charge per delivery of e-mail | Usage Guide (number of calls answered by the operator per month) |
|---|---|---|---|---|---|---|
| Memo Free Plan | $0 | $0.85 | FREE | FREE | FREE | Less than 25 calls |
| Memo Low Plan | $5 | $0.65 | FREE | FREE | FREE | 25-50 calls |
| Memo High Plan | $12 | $0.50 | FREE | FREE | FREE | More than 50 calls |
Want to know more?
- Visit the Telstra Memo User Guide (PDF, 112KB)
- Phone 1800 107 223
- Contact your Telstra Business Account Representative
