Mobile Broadband

Mobile Broadband

Q: What is the Next G™ wireless broadband network?

A: The Next G™ network provides access to mobile broadband, allowing users to wirelessly access the internet and corporate networks using PC cards and modems connected to a laptop or PDA.

Today the Next G™ network reaches 99 per cent of the Australian population. Like any other mobile network, Next G mobile telephone coverage depends in part on where you are, what particular handset you are using and whether your handset has an external antenna attached.

---

Q: Why did Telstra build the Next G™ wireless broadband network?

A: Telstra previously operated, funded and maintained two mobile network technologies: GSM and CDMA.

This meant that we were duplicating costs while maintaining the networks, which didn’t make sound commercial sense. Telstra believes that the GSM path provides a better platform for its mobile services now and in the future. It provides access to higher data speeds and better applications, and provides the economies of scale that come from a technology that around 82% of the world’s mobile phone subscribers use.

---

Q: What speeds can I expect with the Next G™ wireless broadband network?

A: Customers with HSDPA (high-speed downlink packet access) data cards and modems will have faster data download speeds on the Next G™ network.

The latest Series 7 devices are peak rated at 1.9Mbps for upload as well as 7.2Mbps for download² speedswith typical average customer download speeds of 550Kbps to 3Mbps bursting up to 6Mbps in some areas¹.

Now, just like the 7 Series, the 3 Series devices can be upgraded online from a 3.6Mbps peak rated to a 7.2Mbps peak rated card, and are ideal for when you need to download large files to keep your business running while you'e on the road. Typical customer upload speeds range from 300Kbps to 1Mbps.¹

---

Q: What is usage?

A: 'Usage' refers your total data consumption – uploads and downloads. Remember that uploading large email attachments or other files affects your total usage just as much as downloading a large file or watching a video.

---

Q: How can I manage my mobile broadband data costs?

A: Telstra's mobile broadband gives you the option to use one of two automatic logout domains based on your data pack type to help you control your costs.

If you have a Telstra PC Pack plan^{^} attached to your Telstra mobile broadband device, your device has been configured to automatically log out of your session after 15 minutes of data transmission inactivity. This is to make sure that you will not incur higher charges if you accidentally forget to log off.

If you have a Telstra Data Pack attached to your Telstra mobile broadband device, you can choose the Data Pack network setting. If you choose this option, you will be automatically logged out of your session after two hours of data transmission inactivity.

For more information and assistance, please call 125 111² or contact your Telstra Business Account Representative.

---

Q: How can I manage my mobile broadband data usage?

A: Telstra’s My Data Usage website keeps you in control by giving you a snapshot of your current mobile broadband data usage and charges. You no longer need to wait for your bill to have an idea of the cost of accessing information on your mobile or wireless broadband device.

My Data Usage is available to Telstra mobile data customers on the Next G™, 3GSM and GPRS networks.

You can access this information from the Telstra.com site on your PC, on your mobile phone, over BigPond Mobile Services and even by SMS at a small cost, giving you a preview of your estimated usage and expenses from the internet or your mobile handset, anywhere within coverage areas.

For more information and assistance, please call 125 111² or contact your Telstra Business Account Representative.

---

Q: How do I use my Next G™ mobile phone or PDA as a modem to access mobile broadband?

A: Click here to view instructions for selected Next G™ mobiles, and install the relevant software. Then connect your handset into your laptop for wireless broadband internet access.

If your device is not listed, please contact your device manufacturer or check the user guide for more information.

If you regularly want to browse websites, download emails and files while on the go, a Telstra Turbo card may be more suitable.

• Learn more »

---

Q: Where can I find support for my Telstra GT Max Card?

A: Telstra GT Max Card support

• Network access. The Telstra GT Max Card is designed as a multi-access solution, supporting access to mobile data services over GSM, GPRS, EDGE, UMTS and HSDPA. The Telstra GT Max card will work on both 850Mhz and 2100Mhz frequencies but is optimised for use within Australia on the 850Mhz HSDPA band (Next G™ network). The card also operates on the 900/1800Mhz networks; 900Mhz supports EDGE/GPRS when outside of 850Mhz range.
• International roaming settings. To allow your mobile broadband device to connect to all the frequency bands listed above, you will need to download and run the international roaming setting. This opens up the 2100Mhz range, which is the predominant 3G band in Europe. You can choose this setting while in Australia; however, this is not recommended, as you will be unable to seamlessly switch back to the Next G™ network when you return. This setting is available for the Telstra GT Max card on your installation CD ROM or by downloading the Telstra GT Max Band Configurator. You must also contact Telstra to activate international roaming on your Telstra mobile broadband Next G™ service 24 hours before you intend to access the internet while overseas. Visit the Telstra Mobile site for more information.
• Network locking. The Telstra GT Max Card is programmed to operate only on Telstra's Next G™ and GSM networks. If you would like to use a non-Telstra SIM in a Telstra GT Max Card, a network unlocking fee will apply. This is set out in Our Customer Terms and available at www.telstra.com.

View Telstra GT Max Card downloads.

---

Q: Which device suits my laptop?

A: You can confirm what type of slot your laptop has by checking the documentation provided with your laptop or asking the manufacturer. It is important not to assume what type of slot your laptop has based on the visible width of the slot.

Laptop slot	Recommended device