Frequently Asked Questions
Get fast answers to your questions about Telstra Business products and services
- Switching to Telstra
- CDMA network closure
- Moving your office
- Fixed phone services
- Mobile phone services
- Using your mobile phone as a modem
- Wireless business applications
- Mobile broadband services
- Business broadband services
- IP network services
- Priority One3, 1300 and 1800 services
- Telstra Desktop Messaging
- Shopping online with Telstra
- My Online Services
Switching to Telstra
- Is it easy to switch to Telstra?
- Do I have to pay to switch to Telstra?
- What benefits can I receive if I switch to Telstra?
- Who can I contact for help with switching to Telstra?
- How do I switch my office phone to Telstra?
- Will someone need to come to my business if I switch my fixed phone services to Telstra?
CDMA network closure
Moving your office
Fixed phone services
- Which Telstra Business calling plan will suit me?
- How can I find the right office phone solution?
- Which office phone plans are available?
- How do I activate call diversion or redirection?
- How do I activate Call Forward Immediate (variable diversion)?
- How do I deactivate Call Forward Immediate (variable diversion)?
- How do I activate Call Forward Busy (variable diversion)?
- How do I deactivate Call Forward Busy (variable diversion)?
- How do I activate Call Forward No Answer (variable diversion)?
- How do I deactivate Call Forward No Answer (variable diversion)?
- How do I activate Call Waiting?
- How do I deactivate Call Waiting?
- Can I keep the same number when I move offices?
- What is ISDN?
- How can I use ISDN?
- What benefits can ISDN bring my business?
- How do I apply for a Freecall1800, Priority 1300, Freecall One8 or Priority One3 number?
- How can I tell if it is my phone or the line that is faulty?
- How much does it cost to install a fixed-line phone?
- Am I authorised to make changes to my Telstra business account?
- Where can I find out about fixed phone products, troubleshooting and billing?
Mobile phone services
- I am receiving ringtones, wallpaper or jokes. How do I stop them?
- How can I avoid ongoing subscriptions to premium services?
- Why have changes been made to my mobile phone service?
- How do I get international call roaming on my mobile phone?
- How much does international roaming cost?
- My mobile phone is blocked, how do I unblock it?
- What calls are included in my mobile phone plan?
- Where can I find the meaning of a particular mobile term of decipher mobile jargon?
- Where can I find out about mobile phone products, troubleshooting and billing?
Mobile as a modem
- How do I use my Next G mobile or PDA as a modem?
- When is it better to use a mobile phone than a PDA as a modem?
- When it is better to use a mobile than a Telstra Turbo Card as a modem?
- Which data plans are suitable for me to use with my mobile or PDA?
- How can I control my costs with a casual data pack?
- How do I use my Palm Treo 750 as a modem?
Wireless business applications
Mobile broadband services
- What is the Next G wireless broadband network?
- Why did Telstra build the Next G wireless broadband network?
- What speeds can I expect on the Next G wireless broadband network?
- What is usage?
- How can I manage my mobile broadband data costs?
- How can I manage my mobile broadband data usage?
- How do I use my Next G mobile or PDA as a modem to access mobile broadband?
- Where can I find support for my Telstra GT Max Card?
- What device suits my laptop?
Business broadband services
IP networking services
- What is Next Dimension Working?
- What is 'one platform'?
- What is an MPLS core?
- What are the benefits of Next Dimension Working?
- How is the Telstra Next IP network different?
- Who can benefit from Next Dimension Working supported by the Telstra Next IP network?
- How can mobile staff and remote workers access my corporate network?
- Why is IP important to my business?
- What's the difference between private and public IP networks?
- What additional services can Telstra provide across an IP network?
- Is voice over IP (VoIP) the same as IP telephony?
Priority One3, 1300 and 1800 services
Telstra Desktop Messaging
- Why is the name changing from Online SMS Business to Desktop Messaging?
- Why is the interface changing?
- How will customers find out about the new changes?
- Where will I find things within the new interface?
- Do customers need a new account?
- What happens to the current web address?
- How does MMS work?
- What content is permitted?
- How does content adaptation work?
- How will I be charged for messages?
- What are the Rules Wizard and Campaign Manager and how do they work?
- What is XML and how does it work?