The world of work is changing rapidly as cloud, mobility and social collaboration technologies re-define-the way that we work and collaborate. A number of key themes are combining to create new ways of working – and creating what Frost & Sullivan terms the “Office of the Future”
This whitepaper discusses the development of the UCaaS delivery model. We discuss the main drivers for the emergence of UCaaS, how UCaaS technologies will be delivered in a cloud based model and the impact that the UCaaS model will have on organisations.
The technologies to improve supply chain collaboration are ready to go. It’s all about bringing them together. Consignments that tell you where they are. Vehicles that alert you when they need maintenance. Schedules that update themselves to reflect traffic conditions or missed connections. Our new white paper takes an in-depth look at how ideas like these are already helping the transport and logistics community connect, collaborate – and improve driver safety and productivity, load utilisation and fuel efficiency.
Telstra believes the best for approach to delivering 4G/LTE broadband functionality mobile broadband services Emergency Services Organisations is through a staged, integrated approach across RF spectrum and network infrastructure involving complementary use of public 700MHz Digital Dividend and 800MHz PP DR spectrum.
The availability of mobile broadband and voice services over an expansive coverage footprint is becoming not just a convenience, but a necessity. The Australian emergency service organisations (ESOs) want to utilise this mobile broadband technology to enable their operations and enhance the services they provide to the Australian community.
The key to predicting the next wave of innovation, understanding how it might impact your industry and reacting to it before your competitors do, could be hidden in another industry.
Ever changing technology environments, coupled with unstable global markets, are creating change waves with much greater frequency, intensity and on a global scale. Just think of the rapid rise (and fall) of game changing global players whose ascent occurred in a tenth of the time it took comparable players of the industrial era. ‘Competitive warming’ is now a reality of the tougher, more dynamic environment that defines those who win by the manner in which they change the rules of the game, more likely from developments and insights gained outside of their industry.
This thought leadership report, produced in collaboration with KPMG, offers insights into how your organisation can create value and technological advantage through understanding innovation in other industries.
Explore how telcos can help players across the electricity industry reduce risk, capitalise on existing investments and realise the exciting opportunities ahead.
The electricity industry in Australia is facing monumental challenges, driven by changes in the technology, network, operational and regulatory environments. This is happening at a pace reminiscent of the changes that occurred in the telecommunications industry in the 90s as a result of digitisation, convergence of IP technologies, deregulation and the introduction of competition.
Electricity businesses have much to gain from lessons learned there, as well as from the experiences of other suppliers around the globe. There’s also much that Australian electricity businesses can gain by leveraging the technology, resources and models developed by telcos, for whom intelligent networks, data capture and storage, and Machine to Machine (M2M) technologies are core business.
This report will:
Look at the challenges faced by the electricity industry today, including regulatory uncertainty, the need to streamline operations and contain spiralling costs, flattening of energy consumption while peak demand continues to increase, changing models of electricity generation and the implications of the carbon tax.
Define the Smart Grid and explore the reasons driving its development, which are largely about greater efficiency, reduced labour costs, better balancing of supply and demand, and providing tools for customer engagement.
Explore the opportunities and risks for Australian distributors and retailers who wish to follow the Smart Grid path.
Outline some smart solutions to the challenges ahead, including a few illustrative examples of capabilities from Telstra and how cloud capability could help the electricity sector manage and leverage the flood of data that will be generated by smart meter initiatives.
An array of game-changing technology trends – cloud computing, mobility, online commerce and social networking – are delivering big benefits to public and private-sector organisations. yet they’re also causing potentially costly security challenges.
Almost every week, reports surface of large-scale IT system breaches, hacking attempts and data losses - many of which have occurred as a result of the adoption of such new technologies. Core processes are disrupted, sensitive customer data compromised and substantial financial losses incurred.
Faced with these incidents, many senior executives are wondering how to best protect critical information in a world where they don’t control the environment in which that information is accessed.
They are asking:
Exactly what impact will these emerging technologies have on my organisation?
How can I be sure my security defences really are up to scratch?
What steps do I need to take to make my infrastructure bullet proof?
Security risks arise from a range of factors including new technologies, processes and people. It’s only through a thorough understanding of each that an organisation can be confident it’s ready for the challenges that lie ahead.
New technologies have much to offer, but without having security strategies and policies in place that adapt to changing conditions, they can also cause problems. Organisations must make security a priority and part of everyday operations.
How can your organisation embrace the changes occurring in the workplace while at the same time maintaining a secure environment?
How video better engages your customers and workers
With six in ten Australians using multiple banks and one in three white collar high income earners using three to four banks, the battle for share of wallet is intensifying.
Research conducted by Telstra in 2012, suggests that video based financial services have the potential to:
Deliver growth through greater customer satisfaction, advocacy, loyalty and consideration.
Improve productivity through virtualization of specialist skills and expertise in mobile workforces.
Create new and exciting customer experiences through advanced digital interactivity that are deeply embedded within customer’s lifestyles enhancing trust and symmetry in the relationship.
With half of online Australians already engaged with video online and a third using video calling, we presented Australian consumers with five video based financial interaction services concepts. The research demonstrates a very high level of appeal for example:
Three in ten consumers finding each of the concepts appealing and over a quarter indicating a propensity to use each concept.
The proportion of the general population that found at least one concept appealing increases from 40% to 57% if presented with three concepts in combination, and;
Demographically, more than half of those who found these concepts appealing were employed white collar workers and a third were high net worth affluent consumers.
Titled ‘The Digital Media Bank – how video better engages customers and workers’, the report was written by Telstra Enterprise & Government Group General Manager, Industry Development, Rocky Scopelliti. The report responds to the industry challenges of providing the right technology framework to deliver growth and productivity through an increasingly sophisticated number of digital media and communications channels and devices.
The report has identified three technology experience concepts to help institutions’ better support customers and improve their business growth and productivity:
Expert Anywhere – Customers in a branch, at home, or on the road can access experts, advisers or specialists anywhere within the organisation.
My Banker On Demand – Customers can contact a known staff member using their device of choice, in the environment of their choice (from home, work, or on the road), at their moment of choice.
My Trusted Advisor – Customers can explore what a financial institution can offer in highly creative and exciting ways – advanced digital interactivity adds value and augments the experience, whether comparing products or simply browsing for information.
Each of these concepts is enabled by an ecosystem of customer contact technologies and digital content management and distribution technologies.
With the ongoing evolution of technologies such as the Internet, Wi-Fi and Smartphones, retailers today are faced with a plethora of choices for engaging with customers, and thus driving sales.
