What's New

13 February 2012

Telstra has launched our new TIPT Call Centre Premium. TIPT Call Centre offers two packages to suit varying needs. You can choose a Call Centre Standard or upgrade to more advanced features with Call Centre Premium.

17 January 2012

We have updated the Configuring Your Service guide to assist you in configuring your service prior to installation of your handsets to ensure a smooth implementation. As we value your feedback, a new TIPT Training Evaluation form has been added. We have added a new Planned Service Interruptions page to keep you informed of any changes that may impact your service. We have added Quick Reference and Feature Guides for the Polycom IP235 Handset. These can be found on the Phone Users page.

23 September 2011

We have added a new guide to assist you in configuring your service prior to installation of your handsets to ensure a smooth implementation. The Customer Detailed Integration Guide has been extensively updated including several new mandatory IP address ranges you will need to configure in your existing network.

18 July 2011

Migrating your Customnet services to a new TIPT or SIP Connect service as part of an overall IP solution is now easier as 10 number blocks can also be migrated in addition to 100 number blocks.

Older updates

• 18 July 2011

  Busy Lamp Field (BLF) is a feature that allows a customer user to monitor the telephony presence (ie busy, ringing or available) of other users by the use of the line key LED lights on their handset as well as transfer and pick up calls more efficiently. For example a receptionist can see who is free and can then simply transfer the call to that person. With this feature, TIPT customers will enjoy an improved level of workplace productivity by making call handling more efficient, which means you can spend less time managing your calls and more time answering them. Importantly, this feature will enable TIPT customers to access the same capability available on Key Telephone Systems (KTS), PBX’s and CustomNet.

  BLF will be available to all Telstra IP Telephony (TIPT) customers and users (i.e. Basic, Standard or Executive Feature packs) provisioned via the DMS server (i.e. a customer who was provisioned post April 2011) at no additional charge.

  As part of the Pre-Sales process, you will need to advise Telstra whether BLF is required and if so, identify which users will require the feature.

  The BLF feature should only be applied to the users who will be actually watching the status of other users. For example, the TIPT service on the front desk that manages an office shall have BLF applied.

  Once BLF has been applied, the Customer Group Administrator (CGA) is required to assign the users whose telephony presence is to be watched.

  At present this feature cannot be supported on customers services provisioned using HCPE (ie a customer provisioned in or before April 2011). A migration program is being developed to upgrade these customers onto DMS at which point they will be able to access this feature. Further updates will be provided on this migration program shortly.

• 16 July 2011

  Telstra is updating the TIPT platform with a new software release to provide you with some enhancements and additional features.

• 08 July 2011

  General updates to Our Customer Terms for Telstra IP Telephony.

• 17 April 2011

  In April 2011, a new Device Management Solution (DMS) will be used instead of the Hosted Configuration Server for all new customers/enterprises, and all new sites/groups for existing customers will use this system. Support Guides are available on the Phone Users and Customer Administrator pages of this site.

  The other key change brought about by DMS is that provisioning/activation of devices is based on user name and password, rather than MAC address. This provides more flexibility for provisioning, upgrading and replacing phones. You will be advised of your Username and Password from your Customer Group Administrator. The username will be your phone number.