Help & Support

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Hardware & Software Requirements

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Your minimum requirements

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Here you will find the minimum Hardware and Software Requirements for Telstra IP Telephony clients

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  • Software requirements

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Hardware requirements

Microsoft Windows Platform required for all desktop client software except the Call Centre Thin Clients

  • 1.2 GHz or higher, Pentium 3, or compatible CPU
  • 512 megabytes (MB) of RAM recommended minimum
  • 60 MB available hard disk space
  • Video Graphics Card with minimum of 8 MB RAM
  • Super VGA Monitor (15" or larger)
  • 800 x 600 screen resolution minimum (1024 x 768 is recommended)

The recommendation for Hosted Thin Call Centre Agent/Supervisor client is below.

  • 1.4 GHz or higher Intel Core 2 Duo processor or compatible CPU
  • 2 gigabytes (GB) of RAM recommended minimum; more memory can help to improve performance
  • 60 MB available hard disk space
  • Video graphics card with minimum of 8 MB of RAM
  • Super VGA monitor (15 inches or larger)
  • 800 x 600 screen resolution minimum

However, we strongly recommend that computer systems used to run Call Centre clients have capabilities exceeding these.

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Software requirements

Telstra has certification and provides support for the following

Client Application Fully Supported Operating Systems Supported Applications Other Software requirements
Telstra IP
Telephony
Toolbar client		 Windows XP SP3,
Windows Vista SP2 (32 bit) and
Windows 7(32 bit)		 Microsoft Outlook 2003 & 2007
Internet Explorer (IE) 8
Mozilla Firefox 3.0.x		 n/a
MiReception client Windows XP SP3,
Windows Vista SP2 (32 bit) and
Windows 7(32 bit) Windows 7(64 bit)		   Oracle Java Runtime Environment 1.6 Update 22 only
Call Centre client Windows XP SP3,
Windows Vista SP2 (32 bit) and
Windows 7(32 bit)		   Oracle Java Runtime Environment 1.6 Update 22 only
Call Manager Windows XP SP3,
Windows Vista SP2 (32 bit),
Windows 7(32 bit) and
Windows 7(64 bit)		 Adobe Flash Player 10 only Adobe Flash Player 10 only
Web Attendant Console Windows XP SP3,
Windows Vista SP2 (32 bit),
Windows 7(32 bit) and
Windows 7(64 bit)		 Adobe Flash Player 10 only  

Telstra does not provide support for the following but the clients may function fully or partially

  • Windows 7 (64 bit)
  • Windows Vista (64 bit)
  • Windows 2000 with SP4 (or higher)
  • Windows 2003
  • Windows XP SP1 & SP2
  • Windows Server 2008
  • Office 2010 (32 & 64 bit)
  • Outlook 2000 SP3
  • Outlook 2002/XP SP2
  • Internet Explorer (IE) 6 & 7 & 9
  • Mozilla Firefox 2.0 (required for Firefox toolbar edition)
  • Citrix Presentation Server 3, 4 and 5 (Terminal Services mode)

Telstra currently does not provide support for the following

  • Firefox for Mac
  • Safari (MAC & PC)
  • Mozilla Thunderbird
  • Mozilla Firefox or 3.5, 3.6, 4.0, 5.0, 6.0. 7.0 or 8.0 4.0
  • Internet Explorer (IE) v5 or less9
  • VM Ware
  • Other Operating Systems (OS) / Browsers

 

Contact channels

Useful links

TIPT CommPilot
crwodsupport