Call Centre

Quick reference guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Call Centre Agents

Call Centre Agent Quick Reference Guide (PDF, 226kB)

Call Centre Supervisors

Call Centre Supervisor Quick Reference Guide (PDF, 319kB)

Call Centre Group Administrator Quick Reference Guide (PDF, 385kB)

Call Centre - Installing, Upgrading, Starting and Uninstalling (PDF, 672kB)

User manuals

The user manuals provide more detailed instructions and information on features and functionality.

Call Centre Agents

Call Centre Supervisor User Guide (PDF, 1.69MB)

Call Centre Agent User Guide (PDF, 1.04MB)

Call Centre Group Administrator User Guide (PDF, 385kB)

Application Downloads

Download Telstra IP Telephony desktop client applications which add flexibility and advanced features to your Telstra IP Telephony service.

miReception

To be able to use miRECEPTION, you need:

• administrator access rights for your PC (to allow the installation to occur) check with your Customer Administrator
• a software licence to use the client, based on the TIPT feature packs you have assigned
• to meet minimum software and hardware requirements

For instructions on how to install and use the console, refer to the miReception or Attendant Console Feature Guides.

Quick reference guides

Single page guides outlining the main features, together with explanations of the buttons/icons.

Call Centre Agents

Call Centre Agent Quick Reference Guide (PDF, 279kB)

Call Centre Supervisors

Call Centre Supervisor Quick Reference Guide (PDF, 371kB)

Call Centre Customer Administrator User Guide (PDF, 2.77MB)

Handset Guides

IP 450 Quick reference guide (PDF, 213kB)

IP 550 560 Quick reference guide (PDF, 232kB)

IP 650 Quick reference guide (PDF, 266kB)

IP 670 Quick reference guide (PDF, 230kB)

IP 450 550 560 650 670 Feature Guide (PDF, 165kB)

User manuals

The user manuals provide more detailed instructions and information on features and functionality.

Call Centre Agents

Call Centre Agent & Supervisor Reference Guide (PDF, 3.73MB)

Call Centre Supervisor Reference guide (PDF, 3.73MB)

Call Centre Agent Reference Guide (PDF, 3.18MB)

Customer Administrator Reference Guide (PDF, 13.6MB)

Enhanced Reporting Guide (PDF, 5.37MB)

Application Downloads

Premium Call Centre

To be able to use this client, you need to have the runtime version of Java installed on your computer. If you don't have it already, it should be downloaded automatically when you type in the URL.

Please note that Oracle Java version: Java Runtime Environment 1.6 Update 19 or later may be used.

Download version 22 (ZIP, 14.29MB)

Premium Call Centre Enhanced Reporting

To view reports, JavaScript must be enabled for Internet Explorer.

• Learn how to enable JavaScript
  1. Open Internet Explorer
  2. Click the Tools button
  3. From the drop-down list, select Internet Options
  4. Select the Security tab
  5. Select the Internet Zone
  6. Click the Custom level… button
  7. In the Scripting category, select the Enable button for the Active Scripting subcategory
  8. In the Scripting category, click the Enable button for the Allow status bar updates via script subcategory
  9. Click the Yes button when prompted with a message box asking, Are you sure you want to change the settings for this zone?
  10. Click the OK button in the Internet Options dialog Security tab
  11. Close and restart Internet Explorer

In addition, a setting is required to view reports in xls format.

• Learn how to change your settings to view reports
  1. Open Internet Explorer
  2. Click the Tools button
  3. From the drop-down list, select Internet Options
  4. Select the Security tab
  5. Select the Internet Zone
  6. Click the Custom level… button
  7. In the Downloads category, select the Enable button for the “Automatic prompting for file downloads” subcategory
  8. Click the Yes button when prompted with a message box asking, Are you sure you want to change the settings for this zone?
  9. Click the OK button in the Internet Options dialog Security tab
  10. Close and restart Internet Explorer

Call Centre

To be able to use the Call Centre client, you need:

• a software licence to use the client, based on the TIPT feature packs you have assigned (either Call Centre Agent or Call Centre Supervisor)
• to meet minimum software and hardware requirements

For instructions on how to install and use the client, refer to the Call Centre Agent or Supervisor User Guides.