Software Downloads

Telstra Mobile Broadband drivers, upgrade patches, user guides and product specifications

If you are already using Telstra Mobile Broadband and need some assistance, please refer to your user guide or contact 125 111 to talk to our technical experts.

Telstra Universal Connection Manager
The Universal Connection Manager (UCM) is the administrative application for your mobile broadband service. It will provide you with a range of additional features including:

• International roaming pop up messages – when roaming overseas you will receive messages advising you of the volume of data you have used while overseas
• Access news, weather, sport and music
• Access to online directories such as Yellow Pages and White Pages.
• Links to Whereis maps and City search.

The UCM supports our wide range of mobile broadband devices, including the new Telstra USB 4G and prepaid services. Please refer to the section below for more details.

Full installation download instructions

Using your Plug and Play USB device, install the current connection manager on the device and access the internet.

• Windows® Installation:
  Step 1 Create a folder called Telstra Mobile Broadband in your C:/ drive
  Step 2 Download the Universal Connection Manager (ZIP, 33.3MB) to your C:/ drive
  Step 3 Unzip the file into a directory called Telstra Mobile Broadband. You can do this by using Windows Explorer and right clicking on the file. Select Extract all
  Step 4 Click Next
  Step 5 Check that the folder name is c:\Telstra Mobile Broadband
  Step 6 Check the box Show extracted files
  Step 7 Once you have extracted the ZIP file, go to where you extracted it to (in the Telstra Mobile Broadband directory) and double click on setup.exe. This will then start the step-by-step installation of Telstra Mobile Broadband
• Mac Installation:
  Step 1 Download the Universal Connection Manager (ZIP, 11.5MB)
  Step 2 Select System Preferences on the Apple menu
  Step 3 Select Software Update
  Step 4 Choose Update Now or Check Now We recommend that you restart your computer once you have installed the Universal Connection Manager. System requirements are Mac 10.5.8 and above.

Please note the following devices support the Universal Connection Manager:
Telstra USB 4G [Sierra Wireless 320U], Ultimate® USB [Sierra Wireless USB312] or Elite® USB [Sierra Wireless USB 306,308], Turbo USB [ ZTE 633 and 633+ ] devices are Plug and Play devices, so simply plug in the device and follow the instructions.

Alternatively, you can download and install the Manufacturer Connection Manager via the below links

Support for your Mobile Broadband device

Telstra USB 4G (Aircard 320 U), Telstra Elite® USB Modem (USB 306), and Telstra Ultimate® Mobile Wi-Fi (Aircard 312 U)
Telstra Prepaid Mobile Broadband devices and Telstra Elite® Mobile Wi-Fi
Telstra Turbo® Mobile Broadband Gateway and Telstra Ultimate® Mobile Broadband Gateway

Mobiles software downloads, upgrade patches and tutorials

BlackBerry® device and software downloads
Download the latest BlackBerry handset and desktop software, service packs and hot fixes.

Learn more about BlackBerry downloads

For more information and assistance, please call 13 2000¹ or contact your Telstra Business Account Representative.

Telstra Business Broadband user guides, tutorial and installation guides

Business Broadband support guide

To make the most of this guide, have a few things handy:

• Your welcome email – where you’ll find your account details, Broadband plan and router specifications
• Your configuration email – which details your username and password for your services, your Customer Data details and your domain name if relevant.

Download the Business Broadband Support Guide (PDF, 1.07MB)
Download your Telstra Business Broadband Welcome Brochure (PDF, 890kB)

Telstra Business Mail

Administration Guide (PDF, 2.3MB)
Email Migration Guide (PDF, 1.6MB)
Tips on Email Migration (PDF, 304kB)
Quick Reference Guide (PDF, 2.9MB)

Broadband Equipment

Telstra Router Installation Guide* (PDF, 3.8MB)
Cisco 877 and Cisco 1812 Installation Guide* (PDF, 2.2MB)
Cisco SRP 527W Install Guide (PDF, 3.9MB)

CustData – manage my broadband usage

CustData User Guide (PDF, 3.1MB)

Contact us

As a Telstra Business Broadband customer, you have access to 24/7 Technical Support should you still be experiencing problems. We’re here when you need us, just call Telstra Business Technical Support on 13 2999.