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- Help & Support
Our goal is to provide you with all the help and support you need as quickly and as smoothly as possible. If this section doesn’t answer your immediate questions, or solve your technical problems, feel free to contact us.
All important announcements and updates to our products and services can be found here.
For further information on our products and services, go no further than our Brochures. They explain everything in greater detail and are simply written.
We understand that everyone likes to communicate differently. That is why we provide you with a variety of ways to contact us.
Frequently Asked Questions
How do I track my mobile phone usage? How do I pay my bills online? How do I make a complaint or provide feedback. All these questions answered and more.
We’re the first to admit that we can get a little technical at times, which is why we’ve compiled a glossary of all our names, terms and acronyms.
Critical Information Summary
Critical Information Summary has been developed to give our customers an easy-to-understand summary of what you get for your money when it comes to our products and services.
All software downloads, upgrades and user guides can be found right here.
TID Technical Information
Want to know how to make the most of your Telstra Internet Direct service? Then you’ve come to the right place.
The Telstra IP Telephony Resource Centre provides a wealth of resources for you – whether you’re a phone user, receptionist, call centre operator or customer administrator.
We are Australia's largest communications provider. Our global workforce of 40,000 committed people are here to design, build and maintain world-leading products and networks for our customers.