Next Generation Services

Next Generation Services™ focuses on these applications:

• Unified Communications Solutions
• Security Solutions
• Mobility Solutions
• Contact Centre Solutions
• Industry Solutions
• Network Solutions
• Network Computing Solutions

We deliver Next Generation Services™ through our Service Management Framework. You can choose one or more of our Service Management capabilities, ranging from Service Desk to a specialist consultancy service such as Technology Strategy or Business Continuity. Your Service Management engagement includes all the benefits of innovation, transformation and governance. You can also engage us as your strategic ICT solution provider by leveraging our Integrated Service Management capabilities.

Only we can bring together this unique combination of accredited experts, scalable infrastructure, best practice methodologies, world-leading networks and highly secure facilities, with proven experience across a diverse range of customers.

Download the Next Generation Services brochure (PDF, 327kB)

Achieve your business objectives

Transform your network environment to help you identify opportunities to make your business more productive and profitable, while minimising costs and risk. We aim to provide smooth, low-risk and efficient project delivery, with minimal disruption to your business.

Get access to the best resources

Next Generation Services™ has a proven track record when it comes to successfully transforming, maintaining and managing complex ICT environments, incorporating networks, security, unified communications, mobility, contact centres, industry, and network computing solutions. This service gives you access to a vast number of accredited, highly skilled network architects, solution designers and communication technicians.

Help is always close by

We provide experts to assist you at every stage of your network roadmap, working in alignment with your business objectives to deliver a scalable, state-of-the-art network. Benefit from a dedicated approach to service management that utilises industry-standard Information Technology Infrastructure Library (ITIL) and ISO 20000 alignment, as well as Prince2 and PMBoK project management.

Experience our dedicated service

We are uniquely positioned to provide resilient network solutions that are planned, built, operated and optimised to meet your unique business needs and security, resulting in:

• Seamless integration with the Telstra Next G® network and Next IP™ network - Australia’s largest, fully-integrated national IP network
• End-to-end visibility across all points of your network
• Specialist expertise across a wide range of ICT fields and industries
• A dedicated team of experts maintaining network performance 24/7
• World-class facilities including the Global Operations Centre and Managed Network Operations Centre

Next Generation Services™ delivers a portfolio of application solutions through:

Service Management Framework

• Consulting, Architecture and Design - technology, strategy, architecture and optimisation consulting, as well as detailed technology design, to develop solution deployments that meet specific business requirements.
• Program and Project Management - ITIL-aligned, end-to-end project management, delivered by skilled, experienced and well-supported project managers.
• Deployment and Integration - successful implementation of network solutions, ensuring optimum performance and smooth migration.
• 24/7 Service Desk - a single point of contact for support and service fulfillment.
• Service Operations - dedicated technical support, monitoring, maintenance and ongoing management to help keep your solution performing at peak levels.
• Service Improvement and Reporting - world-class performance tools that collect, collate and analyse service monitoring information to assist your business intelligence.

They also incorporate meaningful customer engagement via:

• Innovation - business partnerships to drive innovation in your business, network and applications.
• Transformation - providing experience, expertise and proven methodologies, including process development, tools and HR transition.
• Governance - gives you control over activity and escalation paths using proven processes, benchmarked regularly against international best practice.

Next Generation Services™ also delivers an end-to-end ICT services function via:

Integrated Service Management

• Relationship Management - a dedicated account management team consisting of technical and business experts focused on your business needs.
• Service Management - ITIL-aligned service management integrated with your own IT operations as well as 3rd party processes and tools.