Business Resumption Service

Our Business Resumption Service is a proven way to help ensure continuity of critical voice and data infrastructure. It is based on global best practice, leverages our experience across diverse industries, and is underpinned by the carrier-grade connectivity of our Next Generation networks.

This service can give you the assurance of 24/7 response to sustain your mission-critical operations. It is not only cost-efficient but convenient, as we work with you to design a Business Resumption Plan that suits your organisation's specific needs, leading to fast activation and deactivation of your plan, as needed.

Telstra Business Resumption Service Brochure (PDF, 213kB)

Designed to suit your business

Our consultants will work with you to determine your specific requirements and design a fit-for-purpose Business Resumption strategy that is effective and cost-efficient.

Simple and responsive

We will ensure your Business Resumption Plan is simple and fast to activate and deactivate, with our specialist teams available 24/7 to respond to your requests.

Flexible

We can provide multiple plans per site, for alternate business units or business processes. We also ensure they integrate with your crisis management, business continuity or disaster recovery plans.

Help protect your brand

A clear business resilience strategy and plan can protect your organisation from damage to its reputation and loss of confidence in your brand.

Help prevent financial loss

When connectivity outages prevent your customers from transacting with you, they may take their business elsewhere. An effective Business Resumption Plan can prevent loss of customer base and revenue.

Meet compliance obligations

Our plans can help your organisation comply with industry regulations such as ASX, APRA and Sarbanes-Oxley.

Experience the Telstra difference

Our Business Resumption Service is already used by many Australian organisations across multiple industries, particularly where customer loyalty is paramount, such as in the financial services and retail contact centres. Our Business Resumption Service methodology is based on world best practice. You’ll also have the convenience of one contact point for a wide range of services, ranging from IP services to traditional voice and legacy data services.

We will deliver a defined recovery plan for switching your selected voice and data infrastructure services to your nominated alternate site.

Recovery modules include:

• IP solutions
• Hosted telephony
• Inbound services
• In-dial management
• Legacy data network services
• Traditional voice services
• Customised solutions for bandwidth management, voice announcements/messages and staff notification

Our Business Resumption Plans provide:

• A 24/7 single point of contact to support rapid activation of the plan when incidents occur, and deactivation when transitioning to business as usual
• A password protected system activated only by your authorised people
• Up to two complimentary plan tests per annum, at your request
• Implementation of moves, adds and changes requests to keep your plan current
• Multiple Plans per site for alternate business units or business processes, such as whole of site, or individual plans for business unit 1 and business unit 2, floor 1 and floor 2
• National coverage
• A Management Plan of your organisation’s critical services at your site
• 2-hour activation service level as standard