Telstra Remote Working Solutions

Telstra Remote Working Solutions (TRWS) gives your workforce simple and secure access to your private corporate network from remote locations.

Both end-users and IT Managers will welcome the ease-of-use and control that TRWS provides. Combining the leading remote access technology of iPass with our domestic networks and services, TRWS features:

• The simplicity of a single, easy-to-use client interface, regardless of remote location, device or access channel.
• High level data security and network protection.
• IT management tools for user and device management of remote connections.

Our broadband and wireless access options combine with the global coverage of technology partner iPass to make TRWS a highly flexible, secure remote working solution.

Easy to use

A simple, point-and-click process allows remote connection to the corporate network, just as if users were at their office desk. Each user only needs a username and password, regardless of the location or access method – be it dial-up, home broadband, mobile broadband, Public Wi-Fi or hotel Ethernet.

Simple to manage

TRWS automatically ensures remote devices are secure before they connect to your private corporate network. Picture the simplification of multiple remote users, devices and access points all converged through a single IT management interface. TRWS integrates all activity reporting, billing and help desk support.

Coverage brings confidence

Simple, fast and reliable remote access is made possible through TRWS from over 160 countries around the world. The reach and accessibility of our networks combined with the global presence of iPass, allows quick, remote access to data from many diverse locations.

Uncompromised security

TRWS can be configured to ensure remote devices are running up-to-date anti-virus software, firewalls are active, and software patches are automatically installed prior to gaining network access. High-level user and device authentication occurs before allowing encrypted remote connections. Importantly, the security features of TRWS are delivered without complicating ease-of-use.

Experience the Telstra difference

In partnership with iPass, only we can give you the depth of coverage, support and technology access of TRWS, including:

• Specialised and comprehensive support
• Simple integration with existing Telstra IP Solution networks
• Integrated capabilities of Telstra’s Next IP™ and Next G® networks
• Option of fully hosted and managed network infrastructure to reduce implementation costs.

TRWS creates easy remote working, without compromising security.

Standard features include:

• iPass remote working security and access technology
• Simple-to-use remote user interface with single username and password
• Choice of access method including dial-up, home broadband, mobile broadband, Public Wi-Fi or hotel Ethernet
• Secure remote access to private corporate network data, productivity tools and applications
• A single, fully managed centralised customer help desk and online support
• Automatic updating of network components performed by us.

Features to help IT management include:

• iOQ Online Reporting

  Allows customers and partner help desk personnel to use online tools to view connection data from their end users. Data allows help desk personnel to quickly identify issues and troubleshoot connection problems. iOQ saves time and money and reduces the need for lengthy Q&A sessions between help desk personnel and the end user.

• DeviceID

  Intelligently identifies company-owned access devices from personal and unknown computers.

• Endpoint Policy Management (EPM)

Provides IT Managers with full control of remotely distributed hardware and applications. A powerful tool that converges and simplifies the management of remote devices.

Download Client Software for new activations

The Remote Working software is in a zip file for your download. Version 3.65, File size: 32Mb

Download the Client Software for existing connections

The Remote Working software is in a zip file for your download. Version 3.51.2, File size: 46Mb