Managing Smartphone Fleets

It’s no secret that smartphones have revolutionised mobile working. The ability to reply immediately to emails has improved responsiveness to customers and colleagues alike. Productivity has increased by accessing or entering corporate data from the field. Integrated calendaring and directory access means staff can still stay on top of things while on the road. Smartphones have also made mobile operations more efficient when combined with remote workforce management applications.

Although the benefits of smartphones are undeniable, managing a smartphone fleet can be a headache. To save you the time, effort and distraction of managing your smartphone fleet, we offer a complete management service through our Enterprise Managed Mobility Service.

Cost-effective to use, the service can:

• Simplify administration
• Improve user support
• Provide the latest technology and policy improvements
• Help manage risk and security issues
• Offer better budget control
• Provide three levels of service to meet your business needs: Base, Premium and Premium Plus.

Our Enterprise Managed Mobility Service covers a wide range of BlackBerry® and apple iPhone smartphones that leverage Australia’s largest national mobile broadband network – the Telstra Next G® network. It’s a powerful combination that enables your mobile staff to work from more places, while you enjoy simpler and easier management.

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Managing Smartphone Fleets brochure (PDF, 286kB)

See the difference smartphones can make

Smartphones can boost mobile performance, making operations more efficient and enhancing customer service:

• Be more productive: Mobile staff can have access to corporate data¹ while on the road to close the sale or answer queries. They can also enter information on the spot, saving time and duplication of effort keying in written notes.
• Increase responsiveness: Email, voice conferencing, Instant Messaging and video calls can make a real difference to the way staff members respond to urgent issues or sales opportunities.
• Benefit from new ways of working: Remote workforce management and GPS can make your mobile operations more visible and efficient, enabling tasks to be allocated and completed faster.
• Access useful Telstra applications to stay informed: Access handy business information and applications such as Telstra My Place, BigPond®, Mobile FOXTEL from Telstra and Whereis® Navigator.
• More flexibility: Staff can gain greater job satisfaction by working when it suits them. They can download work schedules from home and go straight to the job, saving time travelling to the office.

Manage your smartphone fleet more effectively

The Enterprise Managed Mobility Service is the simple, convenient and cost-effective way to manage your smartphone fleet. It can help you:

• Simplify management: Our management can remove the problems of procuring, activating and auditing your devices, as well as managing ongoing software updates.
• Improve user support: Our dedicated ITIL standards-based service desk facilities can improve response and resolution times for service requests and user support. In turn, this can reduce lost productive time and user frustration.
• Help reduce risk: Your platform will be supported by the latest technologies, policy improvements and expertise to help reduce risk and enhance security.
• Enjoy better cost control: Choose from a range of monthly, fixed price plans that give you greater predictability and control of your budget.

Experience the Telstra Difference

We provide advanced smartphones such as the BlackBerry® and Apple iPhone that are thoroughly tested on our networks. In addition, you can maximise the capabilities of your smartphone fleet through the speed and reliability of the Telstra Next G® network.

We also offer proven management experience including wireless strategies, solution implementation, fleet management, user support, platform management, maintenance, and account management. We back our management expertise with Telstra Enterprise-grade Customer Service™, which has been recognised for superior service².

We offer a range of management services for BlackBerry® and Apple iPhone through a convenient single point of contact:

Platform management and maintenance

We manage, monitor and maintain your platform – including event response, service packs and patch management for all the latest security and feature sets.

Service desk for mobile support

Our dedicated ITIL-based service desk facilities handle 1st and 2nd level call coverage, incident and problem management and service requests. Hotline escalation for 3rd level support helps provide end-to-end resolution.

Policy guidance and governance

Security, usage and information policy guidance and governance aligns your platform with policy implementation and management.

Account management and reporting

This covers all key aspects of your service, including: service desk call statistics and analysis; server management and maintenance activities; license, user and cost management; service level summaries and service improvement recommendations.

There are three levels of service to suit your specific needs:

• Base provides business hours service desk support¹, optional service monitoring and server maintenance reports.
• Premium includes out of business hours service desk support¹, service monitoring, BlackBerry Enterprise Server updates, and monthly service reviews.
• Premium Plus provides asset reporting, device procurement, staging and activation, device swap (repair/replace), plus fleet asset management and tracking. Note: this service is an extension of the Premium service.