Mobility Fleet Care Plus

Mobility Fleet Care Plus is a service specifically designed to help you manage your organisation’s fleet of mobiles.

As a single, cost-efficient solution, it can help simplify the management of your mobile devices, ordering processes and inventory management so you can focus on the core aspects of your business.

Mobility Fleet Care Plus is available for a fixed monthly fee per service.

Mobility Fleet Care Plus brochure (PDF, 127kB)

Manage and control costs

Mobility Fleet Managed Bill Reporting – the Telstra Mobility Fleet Care Plus online bill reporting system – can help you better manage and monitor your mobile fleet costs by generating reports that will enable you to detect unusual calling activity or abnormal usage profiles. You will also be able to keep track of expenses with the ability to allocate expenditure to individual departments or projects using the online Service Inventory Management.

Also, outsourcing the management of your mobile fleet can replace the need for staff training, office infrastructure and human resources.

Streamline asset tracking

At your request, we will provide you with regular updates on the services and hardware within your fleet so that you can identify the device make and model that each service is using, in addition to what plan they’re on. Access to this level of mobile fleet data will also help you spot discrepancies and inconsistencies quickly, facilitating better and faster decision-making.

Optimise the productivity of your fleet

We have a skilled team of Telstra Mobility Fleet Care Plus help desk consultants on hand 24 hours a day, 7 days a week, to provide you with around-the-clock support. When business critical issues arise outside work hours (8am to 6pm EST on business days and on the weekends), including lost or stolen phones, password lock-outs or when access to International Roaming is required, our team is on hand to help prevent or minimise any disruptions to your fleet and end users.

To ensure that your mobile handsets, devices and accessories can be delivered to you as soon as possible, your orders are given the highest priority. We aim to enter all of your orders into our systems within two hours of receipt. All orders received Monday to Friday before 2pm (AEST) will be processed for delivery the next business day if delivery is within a metropolitan area in Australia.

Personalised service and the simplicity of a single supplier

Your enterprise can streamline operations through a single point-of-contact. Each time you call the help desk number that has been specifically set up to support your fleet, you’ll receive a personalised greeting from a dedicated consultant who understands your business.

Experience the Telstra difference

Our Enterprise and Government customer service team has achieved the International Customer Service Standard (ICSS) certification from the Customer Service Institute of Australia (CSIA), reflecting our continued commitment to deliver a world-class customer experience. Our Telstra Mobility Fleet Care Plus solution is also able to leverage off Telstra’s infrastructure and depth of expertise to provide local support in Australia. We offer:

• Highly trained consultants dedicated to your business
• Service level agreements and comprehensive performance reporting
• Years of experience in managed mobility solutions.
    

With Mobility Fleet Care Plus you can look forward to a range of great features, including:

• A single point of contact
• Help desk personnel on hand 24/7
• Comprehensive fleet reporting
• Online bill reporting and inventory management tool
• Next day delivery of mobile devices to metropolitan areas in Australia
• Proactive account monitoring and maintenance
• Transparent service targets.