Customer Contact
Providing an efficient, personalised contact experience for customers is a must for any competitive business. And that’s where our deep knowledge of contact centre operations and networks comes into play. We can help to improve your inbound and outbound call management with sophisticated capabilities and consultancy around automatic call distribution and routing, Interactive Voice Response (IVR), speech recognition, database integration and reporting.
Contact Centres
Contact centres can be a great source of irritation for customers. Discover an ideal way for customers to interact and communicate with your organisation, while improving how you respond to their needs.
Contact Centre Services
See how our consultancy services can help you prepare and respond to the ever-changing environment of contact centres, as well as your customers’ evolving expectations.
Inbound Calling
Services such as Freecall 1800® numbers, International Freecall and easy-to-remember phone numbers not only improve customer satisfaction, but they boost your profile, complement your advertising and increase sales.
Managed Business Centres
Inundated with calls? The Telstra Managed Business Centre can fly into action for activities such as campaigns, overflow, annual events, emergencies or after hours support. We can provide the facilities, tools and people to manage your communication functions as if they were part of your business.
Speech Solutions
Enable callers to be steered to the right person in your organisation through intelligent call routing and speech recognition technology. You can improve customer satisfaction and help to reduce the cost of reception services.
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