Inbound Calling

A Priority 1300 number allows you to offer your customers the convenience of low-cost untimed calls to your business from almost any fixed phone in Australia. What’s more, this 10-digit number can be the same right across the country, helping you to establish a national and service-oriented image.

Keep the same number

You can continue to promote the same 1300 number regardless of how big your business grows, or how often it moves.

Always be available

Priority 1300 allows you to route calls to a preferred call centre or location based on factors such as call origin, time of day, or call volumes. This way you’re always available when your customers need you.

Stay one step ahead

Using our optional Telstra Analyser® Online tool, you can monitor your call statistics to gain valuable information on call origins, missed calls and much more.

Setting up your number

Priority 1300 is available to most Australian businesses. Services are usually connected within three working days, depending on the features selected and the number of answering locations required. Service costs include the initial connection fee, monthly rental and call costs.

For more information on Priority 1300, email us, call on 1800 334 884 or contact your Telstra Business Account Representative.

Make it easy for customers to call you for free from almost any fixed phone in Australia with Freecall 1800.

Gain a competitive edge

Not only does Freecall 1800 enhance your professional image, but it encourages customers to call you from almost any fixed line in Australia and not your competitors.

Extend your service hours

You can route your Freecall 1800 number to your preferred call centre or location based on factors such as call origin, time of day, or call volumes. This way you’re always available when your customers need you.

Keep your reputation intact

You can continue to promote the same Freecall 1800 number regardless of how big your business grows, or how often it moves.

Setting up your number

Freecall 1800 is available to most Australian businesses. Services are usually connected within three working days, depending on the features selected. Service costs include the initial connection fee, monthly rental and call costs.

For more information on Freecall 1800, email us, call 1800 334 884 or contact your Telstra Business Account Representative.

Take advantage of people’s natural ability to recall words more easily than numbers with our Phone Words service. For example, 1300 SUCCESS is much easier to remember than 1300 782 237. It’s that simple and powerful. Customers will remember your word and then key it in using the corresponding letters on their phone keypad.

Easy for customers to recall

Choose a Phone Word based on your business name, service, product, category or marketing position. This way it can resonate with your advertising.

Best of both worlds

Make your Phone Word number a Priority One3, Priority 1300 or Freecall 1800® service. This way customers will remember your number and pay less, or nothing at all, keeping them extra happy.

A well travelled number

Your Phone Word number can be the same nationwide, making you an obvious choice regardless of where your customers live, or where your business is located. This is especially helpful if your business moves address.

Setting up your number

Our Phone Word service is available to most Australian businesses. Services are usually connected within three working days, depending on the features selected and the number of answering locations required. Service costs include the initial connection fee, monthly rental and call costs.

For more information on our Phone Words service, visit www.1300australia.com.au, email us or call 1300Australia. Alternatively, you can always contact your Telstra Business Account Representative.

Priority One3 numbers are a powerful customer service and marketing tool. These national six-digit numbers start with 13 and are easy for customers to remember, which in turn strengthens your brand. Customers will be able to call your number from virtually any fixed phone in Australia for a flat untimed rate – providing a compelling call-to-action for your advertising.

More memorable

Most people find a six-digit phone number easier to recall. And because it’s so short, you can make it bigger in your advertising.

More flexible

You can manage Priority One3 calls better, by directing them to your preferred call centre or location based on factors such as call origin, time of day, or call volumes*. This way you’re always available when your customers need you.

More powerful

You can add several optional business tools to enhance the efficiency of your service. Extras such as Telstra Analyser® Online and Telstra Network IVR systems can help you monitor your call statistics and dynamically control call routings from your premises. Setting up your number Priority One3 services are available virtually anywhere in Australia. Services are usually connected within four working days, depending on the features selected and the number of answering locations required. Service costs include the initial connection fee, monthly rental and call costs.

For more information on Priority One3, email us, call 1800 334 884 or contact your Telstra Business Account Representative

When you want to promote a free national number in the mass media, a seven-digit number that starts with 18 can make your call-to-action much more compelling and easy to remember.

Make it convenient

People will be able to call your Freecall One8 number for free, from almost any fixed phone in Australia.

Make it memorable

A seven-digit number is simple for people to remember. And because it’s short, you can make it bigger in your advertising.

Make it work for you

You can route your Freecall One8 number to your preferred call centre or location based on factors such as call origin, time of day, or call volumes. This way you’re always available when your customers need you, and you can keep promoting the same number even if you move.

Setting up your number

Freecall One8 is available to most Australian businesses. Services are usually connected within three working days, depending on the features selected. Service costs include the initial connection fee, monthly rental and call costs.

For more information on Freecall One8, email us, call 1800 334 884 or contact your Telstra Business Account Representative.

International Freecall gives your business international standing by offering your customers the reassurance and opportunity to contact you in person, free of charge*, if they need to. Whether you do business online or through more traditional channels, International Freecall can be the ideal customer service tool.

Take it to the world

Make it easier for your business to expand overseas, without having to manage offshore offices or agents.

Take every call

We can support your international services with call management features such as speed and extension dialling, and call diversion to help you offer round-the-clock call handling here in Australia.

Take control

Use our optional Telstra Analyser® reporting tool to measure calls presented, answered and lost so that you can improve your customer service.

We also offer International Freecall Global 800, which lets you promote a single international freecall number around the world.

Setting up your number

International Freecall is available from 45 countries#, while International Freecall Global 800 is available from 30 countries#.

Calls are free for most international callers*. As an International Freecall service owner, you will have a one-off connection fee and monthly rental. Each call then incurs a connection fee and per-minute charge. Rates vary for each originating country.

For more information on International Freecall, email us, call 1800 334 884 or contact your Telstra Business Account Representative.