Unified Communications

Telstra's Unified Communications Solution, built on Cisco technology, enables you to collaborate from diverse locations such as the office or remote sites, using a unified system supporting integrated voice, video presence and mobility applications. Mobile workers can access desktop-like functions on their compatible smartphones using mobility solutions, helping to improve collaboration and productivity while on the move.

With the advanced technology of Telstra Unified Communications, we provide a comprehensive service that includes design, integration, implementation and management. Each organisation has individual needs, so flexibility of design is essential. We therefore tailor services and technology to your individual company. 

Benefits

Enhance productivity and collaboration

Telstra Unified Communications can improve the way individuals and groups within your organisation interact, communicate, transact and perform. Integrated communication enables information sharing and direct interaction through online meetings. Monitoring the availability of your contacts provides clarification on the best way to reach people.

Enhance workplace flexibility

The integration of the Telstra Next IP® and Next G® networks with Telstra Unified Communications applications enables your people to access communications and applications from a range of devices, providing workplace mobility and multi-site integration.

Empower mobile workers

Our mobility solutions can extend many of the communication capabilities of the desktop to compatible mobile devices, supporting more intelligent and productive interactions. With one phone number for multiple devices, and one mailbox for voice and text messages, the solution enables faster response and reduces delay of email exchanges. Functions like Click-to-Call, hold, resume, transfer and conferencing can improve collaboration. Switching quickly between voice calls, voicemail and instant messaging can help mobile staff do more in the day.

Manage your unified communications more effectively

Our management services are designed to take on the responsibility for the operation of your equipment and the network. This helps ensure continuous operation, alleviates the need to create your own specialised team of experts and helps resolve technical issues as they arise. Reactive management may be adopted in conjunction with your Telstra Managed Data Network (MDN) service.

Benefit from our experience and best practice

Not only does the Telstra Unified Communications Solution offer highly developed capabilities, we can also provide you with proven Professional Network Services that span design, integration, implementation and management, alleviating the need to develop these highly specialist skills in-house. 

Features

Call Control: Cisco Unified Communications Manager (CUCM)

This is the call processing component of the Cisco Unified Communications Solution. It is a scalable, highly available enterprise IP telephony application. CUCM is the heart of an IP communications solution that provides the call handling, messaging and collaboration that joins people via a multimedia experience.

Mobility: Jabber +

Jabber + allows you to extend unified communications features to mobile devices, including smartphones and tablets. Staff can use presence information, instant messaging, document sharing, phone and video conferencing while on the move. Jabber + includes a device (or you can bring your own), Jabber applications and helpdesk support all on a simple monthly pricing plan.

View more

Messaging: Cisco Unity Connection / Cisco Unity Express

We offer a range of voice messaging applications that operate in conjunction with Cisco call control. The prime purpose is to allow a caller to record a message for the recipient when a call is not answered.

Mobility: Cisco Unified Mobile Communicator / Mobile 8

This application can securely link select mobile smartphones to Cisco’s enterprise unified communications applications and provide desktop-like functions. It provides an easy-to-use, graphical interface that allows users to manage powerful communications features simply by scrolling and selecting.

Collaboration: Cisco MeetingPlace Enterprise

This is a rich-media collaboration application that delivers integrated voice, video and web collaboration and industry-leading set up, attendance and in-meeting controls. In addition, external participants can be included in a conference through WebEx. Collaboration includes voice conferencing, video conferencing, browser based meetings and document sharing.

Presence: Cisco Unified Presence

Cisco Unified Presence collects information about the availability of another user within your network, such as whether the user’s phone is busy, idle or available at a particular time. It also collects information regarding that user’s communications capabilities, such as the ability to support voice, video, instant messaging and web collaboration – so you can make informed decisions about who to contact and by what means.

Cisco UC Integration™ for Microsoft® Office Communicator

Cisco UC’s desktop integration with Microsoft Office Communicator provides instant access to unified communications functions from Microsoft applications. This tight integration can provide a transparent collaboration with Cisco Unified Communications services including softphone, mid-call control, messaging, conferencing, desk-phone control, and phone presence, all directly from a user’s PC.

Contact Centre: Cisco Unified Contact Centre Enterprise / Express

Cisco Unified Contact Centre is a proven on-premise contact centre solution that can help to increase efficiencies across agents, processes and infrastructure, reduce operational costs and improve customer service. Suited for large, sophisticated or multi-site contact centres, down to smaller departmental situations Cisco Contact Centre applications combine Cisco’s advanced call centre technologies with our proven expertise in integration, design, deployment and support. Read more about Telstra's Unified Contact Centre.

IP Phones

The Cisco Unified IP Phone portfolio includes an impressive array of user-friendly, full-featured phones that allow you to choose the most appropriate mix of devices to meet business and personal needs.

Telstra management options

You can choose how you would like us to manage your solution. Each service management option includes design and implementation. Reactive Management provides access to the Telstra Technical Support desk 24/7. Repairs on critical services are also investigated and actioned 24/7. The other option is Self Management. We manage the design and implementation of your total solution and hand it to you for ongoing operation.

Harness the full power of unified communications and be more productive while you’re on the move. It’s simple with Jabber +, a complete service spanning device, Cisco Jabber applications, helpdesk support and simple monthly pricing.

Jabber + extends unified communications functions to smartphones and tablets like iPads, iPhone, and Android powered devices. Mobile staff can work faster and smarter with handy features like presence, voice, email, instant messaging and document sharing. They can also place video calls if they’re using an iPad. Meanwhile, IT managers can have greater visibility, cost control and security through our Enterprise Mobile Broadband service.

Benefits

Improve productivity

Work more effectively while mobile with powerful communication and collaboration tools. Save time by seeing who’s available and on what device and discover new ways of working.

Your choice

Choose a plan that includes a device or bring your own compatible device - whatever suits best.

Simplicity

Your staff will enjoy a consistent user experience from the desktop to the device while IT managers have the convenience of a complete service from Telstra your single point of contact.

Security and control

Enterprise Mobile Broadband offers secure remote access to your Telstra IP WAN or Telstra Connect IP™ service via the Telstra Next G® network. Enterprise Mobile Broadband Plus offers secure access as well as full reporting and control to make mobile fleet management simple.

Peace of mind

We provide setup and technical support where your staff can either call us, or they can be directed to our support line by their IT help desk. We also offer services to help ensure deployment is fast and trouble-free.

Standard pricing

Jabber + is offered at no extra charge with a 24 month Enterprise Mobile Broadband or Enterprise Mobile Broadband Plus plan, so it’s highly cost-effective.

Jabber + is a complete service that provides:

• Devices – smartphones and tablets supplied by us or bring your own compatible device
• Cisco Jabber Applications - delivers powerful unified communications features to mobile devices including:
  
  • Instant Messaging
  • Presence
  • Call features - conference, transfer, hold and resume, park and retrieve
  • Document sharing
  • Video calls and conferencing
• Jabber + Plans – included at no extra charge with a 24 month Enterprise Mobile Broadband Plan
• Support - we provide full setup and technical support
• Implementation services – assesses the suitability of your environment

Jabber + datasheet (PDF, 429kB)