Unified Communications

Telstra IP Telephony (TIPT) can help to increase the speed and efficiency of communications to improve productivity and customer engagement. Hosted on the Telstra network, Telstra IP Telephony is a flexible subscription-based service ideal for large offices, branch offices and remote sites, or contact centres. Designed to operate with existing telephone systems, it can help to overcome the problems of managing different communication systems across dispersed sites.

Underpinned by the reach and reliability of our network, Telstra IP Telephony can help to make communication faster, more convenient and effective with features like:

• Business-to-business video and high definition voice calling
• Conferencing presence capabilities
• Simultaneous ring across multiple devices
• Support for remote working
• Call centre functions with TIPT Call Centre

Telstra IP Telephony offers cost benefits too. You can help to reduce the cost of standard calls as well as maintaining a separate voice network. Depending on the solution you select, you may also avoid initial capital expense and ongoing maintenance and upgrade costs with our management.

Telstra IP Telephony’s capabilities are being continually improved. For example, recent integration with Microsoft® Lync™ Server now offers enhanced collaboration with Presence and Click-to-Call functions.

Similarly, we now offer the VVX 1500, a simple to use video phone that provides business-grade video calling and voice. With a large screen and one-touch functions, the Telstra VVX 1500 is a complete productivity tool for executives and professionals.

Telstra IP Telephony datasheet (PDF, 451kB)

Telstra IP Telephony Feature Packs datasheet (PDF, 709kB)

Telstra IP Telephony Call Centre datasheet (PDF, 1.01MB)

Benefits

Improve productivity and responsiveness

Features like simultaneous ring can help to reduce missed calls and communication delays. Integration with Microsoft Lync Server allows you to access telephony features with one click, view the availability of colleagues and contact them on the most appropriate device to save time.

Increase mobility

A single phone number simplifies billing and helps mobile staff to stay in touch with customers and the office. They also have useful options such as extension dialling, call transfer, conference calls, integration with Outlook and company directories.

Reduce downtime

With Telstra IP Telephony, the delays of manually handling Moves, Adds and Changes are a thing of the past. Users are automatically recognised wherever they plug into the corporate network and can start work immediately. This can substantially reduce productive downtime in larger organisations where staff movement is common.

Lower costs

Avoid the expense of maintaining telephony infrastructure across multiple sites and dual networks for voice and data. You can replace these costs with cost-effective, usage-based pricing and on-net calling.

Easy to use and manage

Convenient web portal control, plus usage and service reports help you manage users and forecast capacity requirements. We also offer a single point of contact to simplify management and give you more time to focus on business.

Flexibility

Telstra IP Telephony can quickly gear up or down to match your business needs. TIPT Call Centre is also an easy way to expand your call centre capacity without major capital expense and a separate call centre solution.

Enhance business continuity

Ensure fast disaster recovery by setting diversions that can automatically be triggered by accessing the voice or web portal. The network can also move traffic between sites to ensure business continuity.

Experience the Telstra difference

We provide an integrated solution with a single point of responsibility for network, on-site equipment and management to simplify telephony. Our solutions are designed and tested to stringent standards in partnership with leading communication equipment suppliers.

In addition, you benefit from the reach and reliability of the Telstra Next IP® network and Telstra Next G® network, Australia’s largest fully integrated IP platform. You can also be assured of first-class service delivered by a national network of highly trained and multi-vendor accredited technicians. In fact, Telstra Enterprise-grade Customer Service® has been internationally recognised for customer support.

Features

With Telstra IP Telephony, you’ll find it simple to choose the features that fit your business needs. You can take advantage of Telstra IP Telephony on a per-user, per-month basis with a range of packs. Choose the pack that suits best:

Basic IP Telephony Pack

An entry-level package that provides simple telephony features to suit most common telephony requirements (e.g. warehouse or lobby areas).

Standard IP Telephony Pack

This pack provides a good balance of basic services, and includes additional features such as voicemail (including voicemail to email), web-based configuration and desktop toolbars for integration into Microsoft Outlook and Internet Explorer. This pack is designed for most enterprise situations such as front office, back office or branches.

Executive IP Telephony Pack

A comprehensive package of standard telephony services and advanced features, such as call-routing profiles, simultaneous ring and Remote Office functionality. This pack now features integration into Microsoft Lync Server. It’s the pack for executives, their support staff and mobile workers.

Optional user packs

Remote Office Pack

This enables users to access their Telstra IP Telephony service from any end point, on-net or off-net (e.g. home office, mobile phone). This service is especially useful for teleworkers and mobile workers, as it allows them to use all of their Telstra IP Telephony features such as extension dialling, transfers, conference calls, outlook integration, directories, while working remotely. Remote Office is included in Executive packs.

Voice Portal Pack

This is a comprehensive voicemail package that can be deployed to Basic Pack users. Voicemail is included in the Standard and Executive packs. This pack gives users access to the voice portal from any phone. After authenticating with a valid mailbox ID and pass code, a menu will be presented allowing users to query, activate, deactivate and program their call-forward service, or to retrieve and store their voice messages. Users can also make calls using voice portal calling.

Hoteling and Hot Desking Pack

This service pack supports mobile workers with hot-desking functions. Hoteling allows Telstra IP Telephony users to associate their service and call profile with another IP phone. Hoteling users share office space and phones on an as-needed basis in much the same way as a hotel room. Users can authenticate or log in to a host account via the voice or web portal, allowing them the flexibility of working in the enterprise* while maintaining the profile of their own desk phone.

* Provided you have a compatible Virtual Private Network (VPN)

MiReception Console

This is an integrated, desktop-based, IP Telephony receptionist console for use by front-of-house receptionists or those screening inbound calls for enterprises. It enables consolidation of enterprise-wide receptionist functionality, thus enhancing business processes and delivering rich services in a personalised way.

Web Attendant Console

A web-based Attendant Console enables users (e.g. personal assistants) to monitor a configurable set of users within their business group. The Attendant Console graphically displays users’ status (e.g. busy, idle, do not disturb) as well as detailed call information.

Microsoft Lync integration

This enables users to place voice calls directly from applications such as Microsoft Lync, Outlook and SharePoint. It allows workers to see at a glance if their contacts are on a phone call, busy or available to be contacted. If available, users simply click on their name to initiate and manage a telephone call.

TIPT Call Centre

TIPT Call Centre is a scalable system that helps you handle customer calls for single or multiple sites without the cost of extra infrastructure.

• Call Centre Standard: offers different call distribution policies, call recording, simple CRM, reporting, agent and supervisor PC interfaces and more
• Call Centre Premium: all standard features plus support for larger call centres with longer incoming call queues, multiple numbers per queue and more management functions

Specifications

Telstra's Unified Communications Solution, built on Cisco technology, enables you to collaborate from diverse locations such as the office or remote sites, using a unified system supporting integrated voice, video presence and mobility applications. Mobile workers can access desktop-like functions on their compatible smartphones using mobility solutions, helping to improve collaboration and productivity while on the move.

With the advanced technology of Telstra Unified Communications, we provide a comprehensive service that includes design, integration, implementation and management. Each organisation has individual needs, so flexibility of design is essential. We therefore tailor services and technology to your individual company. 

Benefits

Enhance productivity and collaboration

Telstra Unified Communications can improve the way individuals and groups within your organisation interact, communicate, transact and perform. Integrated communication enables information sharing and direct interaction through online meetings. Monitoring the availability of your contacts provides clarification on the best way to reach people.

Enhance workplace flexibility

The integration of the Telstra Next IP® and Next G® networks with Telstra Unified Communications applications enables your people to access communications and applications from a range of devices, providing workplace mobility and multi-site integration.

Empower mobile workers

Our mobility solutions can extend many of the communication capabilities of the desktop to compatible mobile devices, supporting more intelligent and productive interactions. With one phone number for multiple devices, and one mailbox for voice and text messages, the solution enables faster response and reduces delay of email exchanges. Functions like Click-to-Call, hold, resume, transfer and conferencing can improve collaboration. Switching quickly between voice calls, voicemail and instant messaging can help mobile staff do more in the day.

Manage your unified communications more effectively

Our management services are designed to take on the responsibility for the operation of your equipment and the network. This helps ensure continuous operation, alleviates the need to create your own specialised team of experts and helps resolve technical issues as they arise. Reactive management may be adopted in conjunction with your Telstra Managed Data Network (MDN) service.

Benefit from our experience and best practice

Not only does the Telstra Unified Communications Solution offer highly developed capabilities, we can also provide you with proven Professional Network Services that span design, integration, implementation and management, alleviating the need to develop these highly specialist skills in-house. 

Features

Call Control: Cisco Unified Communications Manager (CUCM)

This is the call processing component of the Cisco Unified Communications Solution. It is a scalable, highly available enterprise IP telephony application. CUCM is the heart of an IP communications solution that provides the call handling, messaging and collaboration that joins people via a multimedia experience.

Messaging: Cisco Unity Connection / Cisco Unity Express

We offer a range of voice messaging applications that operate in conjunction with Cisco call control. The prime purpose is to allow a caller to record a message for the recipient when a call is not answered.

Mobility: Cisco Unified Mobile Communicator / Mobile 8

This application can securely link select mobile smartphones to Cisco’s enterprise unified communications applications and provide desktop-like functions. It provides an easy-to-use, graphical interface that allows users to manage powerful communications features simply by scrolling and selecting.

Collaboration: Cisco MeetingPlace Enterprise

This is a rich-media collaboration application that delivers integrated voice, video and web collaboration and industry-leading set up, attendance and in-meeting controls. In addition, external participants can be included in a conference through WebEx. Collaboration includes voice conferencing, video conferencing, browser based meetings and document sharing.

Presence: Cisco Unified Presence

Cisco Unified Presence collects information about the availability of another user within your network, such as whether the user’s phone is busy, idle or available at a particular time. It also collects information regarding that user’s communications capabilities, such as the ability to support voice, video, instant messaging and web collaboration – so you can make informed decisions about who to contact and by what means.

Cisco UC Integration™ for Microsoft® Office Communicator

Cisco UC’s desktop integration with Microsoft Office Communicator provides instant access to unified communications functions from Microsoft applications. This tight integration can provide a transparent collaboration with Cisco Unified Communications services including softphone, mid-call control, messaging, conferencing, desk-phone control, and phone presence, all directly from a user’s PC.

Contact Centre: Cisco Unified Contact Centre Enterprise / Express

Cisco Unified Contact Centre is a proven on-premise contact centre solution that can help to increase efficiencies across agents, processes and infrastructure, reduce operational costs and improve customer service. Suited for large, sophisticated or multi-site contact centres, down to smaller departmental situations Cisco Contact Centre applications combine Cisco’s advanced call centre technologies with our proven expertise in integration, design, deployment and support. Read more about Telstra's Unified Contact Centre.

Virtualisation: Cisco Unified Computing System (UCS)

A virtualised computing platform, which not only adds capabilities for Unified Communications applications, but also leverages the underlying UC computing platform to support other applications. This provides virtualisation benefits such as reduced capital expenditure with fewer servers, lower data centre operating expenditure, more flexibility to deploy new applications and faster provisioning of additional users.

Cisco CIUS Wi-Fi Tablet

A business tablet that combines communication, collaboration and computing in one, easy to use device. It integrates with other Cisco applications, including HD Telepresence and WebEx, while the Android OS allows you to use third party or self-developed applications, either on the tablet or in the cloud. Inbuilt security and control measures make CIUS ideal for enterprise deployments.

IP Phones

The Cisco Unified IP Phone portfolio includes an impressive array of user-friendly, full-featured phones that allow you to choose the most appropriate mix of devices to meet business and personal needs.

Telstra management options

You can choose how you would like us to manage your solution. Each service management option includes design and implementation. Reactive Management provides access to the Telstra Technical Support desk 24/7. Repairs on critical services are also investigated and actioned 24/7. The other option is Self Management. We manage the design and implementation of your total solution and hand it to you for ongoing operation.