Mitel

Mitel’s Unified Communications solutions integrate the power of voice, e-mail, unified messaging, mobility, presence, conferencing, collaboration and applications – enabling a more efficient approach to communicating. Mitel can effectively change how individuals, groups and organisations conduct business. Shorter sales cycles, better customer service, enhanced team collaboration, easier teleworking, streamlined operations and simplified administration.

Mitel 3300 IP Communications Platform (ICP) is a highly scalable voice communications IP-PBX platform that gives you a single, high performance and easy to use communications platform - and new ways of working for a competitive edge.

It is a proven, resilient converged communications platform that adds feature-rich IP communications and advanced user applications to corporate local and wide area networks (LAN /WAN).

It integrates rich call-handling, telephony features and networking built on Mitel’s three decades as a leader in voice communications. In addition, the 3300 ICP supports many advanced applications including mobility, team working, customer interaction, and messaging designed to improve business processes. All are easily accessible via one of the industry’s most extensive portfolio of desktop devices – and are readily managed via web-based embedded system management capabilities.

Telstra Mitel solutions offer great opportunity for returns, including:

• Lower communications costs
• Improved employee efficiency and productivity
• Enhanced responsiveness to customers, suppliers and partners
• Streamlined IT management and lower total cost of ownership

Mitel Unified Communicator® (UC) (formerly Your Assistant)

Mitel’s unified communications applications enhance the user experience and effectiveness of real-time communications, which is a critical element of business success. UC simplifies real-time communications by providing you with a single access point for all your communication and collaboration needs. It gives you unprecedented control over your business communication.

Mitel Unified Communicator (UC) Mobile (formerly Mobile Extension)

Empowers users with a single phone number and a single voice mailbox, while providing them with access to the business communications features they need anytime, in and out of the office.

Mitel Dynamic Extension

Allows users to have up to eight devices, regardless of device, with one business number – a mobile phone, home phone, remote office phone, or on any other device they choose. Employees remain available and connected to the business, enabling more cost-effective communication, quicker problem resolution, and faster decision making.
Remote or mobile workers have the same telephony capabilities as on-site employees, making it easy to establish satellite offices or recruit employees with scarce skills regardless of whether they are in our out of the office. You can keep all your legacy telephones and phone system and simply use the Mitel solution as a gateway to upgrade performance with Mitel Mobility and all the features of Mitel IP phones.

Mitel Live Business Gateway

Enables enterprises to implement IP-based voice solutions through a smooth, intelligent evolution. Working in conjunction with Microsoft® Office Communications Server 2007 R2, a SIP-based presence and collaboration server, the Mitel / Microsoft partnership delivers advanced applications for global communication and collaboration, resulting in faster decision making and issue resolution.

Mitel Border Gateway

Gives remote workers seamless access to all office voice capabilities. To ensure the deployment of secure internal and external workspaces, the Mitel Border Gateway provides comprehensive threat protection, strict access control, and privacy in a single server. This solution securely enables remote employees to work and collaborate productively by having a complete in-office unified communications experience without being physically in the office.

Mitel Audio & Web Conferencing (AWC)

Addresses dynamic communications needs by providing a feature-rich, cost effective IP-based collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations. Its audio conferencing and web presentation capabilities facilitate better collaboration among internal and external employees, business partners and customers. The browser-based interface enables users to quickly and easily schedule and conduct conference calls and share documents with any participant. AWC enables businesses to quickly bring people together across disparate locations, so that decisions can be made faster and more effectively. It also can enable organisations to reduce costs, improve workgroup collaboration and increase employee productivity.

Mitel® NuPoint Unified MessagingTM (UM) (formerly Mitel NuPoint Messenger IP)

A reliable and cost-effective messaging solution that fits seamlessly with your customers’ infrastructure, and satisfies the diverse messaging needs of their entire user population.

Mitel Customer Interaction Solutions (CIS)

Helps your customers meet and exceed the service level expectations of their customers, while driving employee productivity and controlling operational costs.

The Mitel Applications Suite

Provides businesses a rich set of advanced IP applications which include Mitel NuPoint Unified Messaging™ (UM), Mitel Speech Auto-Attendant, Mitel Unified Communicator (UC) Mobile, Mitel Audio & Web Conferencing (AWC), Mitel Customer Service Manager, Mitel Business Dashboard, and Teleworker Solution via integration with the Mitel Border Gateway (MBG). This select combination of applications works together seamlessly, on a single server, to improve your ability to manage information flow amongst customers, partners, and suppliers to create a competitive advantage.

Mitel Wireless

With Mitel wireless IP telephones, organisations can extend the reach of their communications network, improve customer service and enhance overall team effectiveness. Mitel offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences (DECT and Wi-Fi). These solutions permit the easy addition of wireless IP handsets to an existing Mitel IP communications platform.

Mitel 3000 Communications System

Ideal for restaurants, retail, and convenience stores, and professional business services such as law firms, insurance agencies, small healthcare facilities and more. Features such as conferencing, centralised voicemail, and an automated attendant for greeting and routing incoming calls make communications more efficient and free you and your employees to focus on your core business.