Alcatel-Lucent

Telstra Alcatel-Lucent scalable IP telephony solutions offer the same high-quality communications whether your enterprise has a few or 100,000 users. Alcatel-Lucent’s flexible architecture offers an unparalleled range of deployment options and a wide range of resiliency tools that minimise costs and maximise reliability - helping you interconnect networks, people, processes and knowledge to transform your business into a dynamic enterprise.

Alcatel-Lucent Brochure (PDF, 184kB)

To succeed, an enterprise must be agile, mobile, knowledgeable and fast. Telstra Alcatel-Lucent communication solutions strive to deliver rich customer interactions, improved operational performance and exceptional business results through:

Strengthened relationships

• Freedom to communicate with absolute flexibility
• More meaningful customer interactions increase satisfaction and loyalty
• Increases confidence in compliance processes

Simplified communications

• Accelerates business processes
• Makes mobile communications more productive
• Provides network, mobile and application security

Improved performance

• Delivers market-differentiating value
• Speeds execution
• Helps improve financial results

IT investment protection

Advanced features are enabled for medium-sized as they are for large-sized companies, without needing dedicated, high-level technical resources and staff.

Future-proof

Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.

The Telstra Difference

Telstra has forged partnerships with some of the world’s leading suppliers providing you with highly reliable, scalable, secure, interoperable and application-rich telephony solutions to improve the way people and organisations work.

Connect your networks, people, processes and knowledge with Alcatel-Lucent’s full range of products, including:

Alcatel-Lucent OmniPCX™ Enterprise Communication Server (CS)

This is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones including TDM, IP and SIP. This rich call-handling application delivers world-class business telephony features for medium, large and very large sized companies and offers a choice of either centralised or decentralised IP telephony solutions.

Alcatel-Lucent Business integrated Communication Solution (BiCS)

Specifically designed to address the needs of enterprises of up to 1000 employees, requiring cost-optimised and flexible advanced communication features. The BiCS combines, in a single industry standard server, all the necessary software and licences for a comprehensive, application-enabled communication system. This innovative, all-in-one approach delivers all the benefits of a versatile communication environment in a cost-optimised platform.
The single-server design is key for those enterprises that want to reduce the cost and effort of provisioning, testing and managing new servers, and don’t want to install more software every time they need to deploy a new communication application.

Alcatel-Lucent’s OmniTouch 8600 My Instant Communicator

An innovative solution that deals with the increasing volume of communications: phone calls, voice mails, text messages, faxes, emails, instant messages, and web, voice and video conferences. It integrates all communication tools to create a homogeneous experience across different devices and channels. It is one of the world's first integrated, multi-media, multi-session, multi-device unified communications client solutions. My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or mobile device. This next-generation, IP-based application suite allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.

Alcatel-Lucent OmniTouch 8660 My Teamwork

A software-based multimedia, multiparty business communications solution used by thousands of enterprise users around the world at Fortune 100 and 500 companies. Running on commonly available computer hardware without specialised software or a virtual private network (VPN) connection, OmniTouch My Teamwork can establish a secure conference with anyone inside or outside the company from any telephone, any location, and any browser.

Alcatel-Lucent OmniTouch CC Standard Edition

Is the ideal solution for companies with contact centres that are mainly driven by voice interactions. OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact centre capabilities, such as Supervision and Distribution, are managed within the call server. The award-winning Alcatel-Lucent OmniTouch Contact Centre Premium Edition, the latest in our line of contact centre solutions, is designed for contact centres with 30 to 150 agents who do not have large and available IT departments to rely on. Based on the OmniPCX platform and Genesys, the Premium Edition presents its features in a fully centralised, graphical management environment that is immediately intuitive and operational to contact centre staff, namely managers, supervisors and agents.

Alcatel-Lucent OmniGenesys Contact Centre

Is the intelligent combination of Genesys' industry-leading contact centre software and the Alcatel-Lucent OmniPCX Enterprise platform, linked by Alcatel-Lucent’s RSI (Routing Services Intelligence) software layer. It's the ideal solution for enterprises seeking to improve their interactions with customers by setting up advanced routing capabilities to route calls to the most appropriate agent. This Alcatel-Lucent suite handles all aspects of contact centre activity, from voice call distribution to full multimedia routing, workforce optimisation and voice portal capabilities, providing the operational excellence required by enterprises.

The Alcatel-Lucent OmniVista Network Management

These tools are innovative, modular platforms that provide a suite of management applications for data and voice infrastructures. These powerful Java-based tools provide centralised management for the Alcatel-Lucent switches, communications servers, services, and third-party devices. The platform's open architecture enables today's IT managers and administrators to effectively monitor and maintain the network, while lowering the company's total cost of ownership. The OmniVista suite of network management applications are designed to manage specific components of the entire network and are supported by supplemental applications designed for specific network functions.