Aastra Telecom

As a leading global enterprise communications provider, Aastra delivers business communication solutions that truly shine above the rest. Entirely dedicated to enterprise communications, Aastra offers one of the most complete portfolios of telephony and unified communications solutions tailored to satisfy its customers’ requirements. With a strong focus on open standards, Aastra enables enterprises to communicate and collaborate more efficiently.

Aastra's intuitive and effective solutions consist of a full range of both traditional and open standard IP-based networking solutions including; PBX and IP-PBX communications systems, gateways, telephone terminals, VoIP endpoints, wireless products, as well as a full suite of advanced productivity software applications that includes Unified Communications, Web and Audio Conferencing, and Contact Centre solutions.

Some of the benefits for customers are:

IP telephony

Reduce the costs and complexity of a telephony solution whilst leveraging your pre-existing data or private network investment. Just as you connect users and PC’s to your infrastructure, you can connect multiple sites and handsets within an affordable, integrated and easy-to-manage convergent telephony network.

Unified messaging

Centralise and converge your email, fax and voicemail to your inbox. Forward voicemail to groups, access messages remotely over the internet, and keep in touch with the office, suppliers or customers whilst doing business.

Presence and Collaboration

With an increasing business requirement to mobilise workforces, presence and collaboration enables maximum visibility and “reach-ability” for employees working on the move.
With the ultimate goal of increasing staff productivity and collaboration, presence features enable workers to have one point of contact (one number), and when combined with the implementation of Call Routing Profiles lets you decide how incoming calls get addressed.

Mobile Extension

Mobile Extension features can convert your mobile or smart phone into a fully-integrated communications device with all the same functions as per found on your office phone extension. Features such as call divert and conference calling are a standard, and you can even transfer a customer’s call on your mobile to another staff member who can respond to the issue at hand, ensuring better customer service or sales satisfaction.

Wireless DECT

A Wireless DECT solution allows you to take your deskphone with you. Your staff can roam freely through the office, around the warehouse, or between campus buildings with a wireless handset and enjoy all the enterprise PBX or IP-PBX functions available on your desktop handset.

Desktop call managing and e-mail integration

Integrate and control your desktop handset via an application located on your PC desktop. Make and answer calls quickly and easily directly from e-mail applications such as Microsoft Office Outlook™ with features including call management, call journals and voice recognition functionality.

Aastra MX-ONE™ (formerly Ericsson MX-ONE)

The Aastra MX-ONE Enterprise IP-PBX platform is a complete communications solution, which does not only provide excellent voice communications, but also the necessary applications to offer true Mobility and Unified Communications. This means that you can access information on almost any device or media. Voice, data, video and applications can all converge over one network – public or private, fixed or mobile, allowing all your employees access to the same wealth of services. With over 500 features available - including support for standard communication protocols like Session Initiation Protocol (SIP) and Microsoft™ LCS integration – the Aastra MX-ONE solution evolves to your ever-changing enterprise communications needs, whilst providing a fully integrated and feature-rich system.

Aastra CMG Application Suite (formerly Netwise)

The Aastra CMG application suite is an advanced contact management system for modern organisations seeking to improve their customer service practices as well as the efficiency of their business processes. It enables switchboard operators and office users to control their presence and availability, and easily access and manage advanced services over their handset. Addressing the Unified Communications requirements for; Presence and Availability Management, Attendant Consoles, Speech Diallers, Desktop Call Handling and Team Collaboration, it has become the obvious choice for companies, telecom operators and organisations in Australia as well as across the globe for customer service management.

Aastra Business Phone (formerly Ericsson Business Phone)

The Aastra BusinessPhone PBX telephony platform offers you a wide selection of solutions and features that target the specific needs of small through to medium-sized enterprise (SME) environments. These range from Mobility solutions for your staff in the office or your team out in the field, to IP Telephony, Messaging and even Contact Centre solutions. The system provides ISDN connectivity, cordless extensions, mobile extensions, intelligent voice messaging, communication applications, contact centre facilities, and the ability to create private networks of BusinessPhone and with other PBXs. It even goes a step further in making it possible for enterprises to leverage on their initial IT investments by incorporating IP technologies into their existing communication solutions and functionally to use the system as either a traditional PBX (TDM) or next generation PBX (IP).

Aastra Solidus eCare™ - Multimedia Contact Centre

The key to retaining caller satisfaction is to resolve any issue on the first call. In practice, this means you need to use new technology to enhance your customer satisfaction rates and lower costs, while increasing contact centre efficiency. The Aastra Solidus eCare modular, multimedia contact centre solution enables consistent, efficient and reliable customer engagement and prioritisation across multiple media types including voice, email, SMS, live web-chat, etc. This is done through its complete suite of contact centre applications that offer full flexibility, scalability, openness and high availability. With its open architecture, it allows seamless integration with existing infrastructures, as well as with customer business processes and applications, such as workforce management and customer relationship management applications. It also allows you to start on a small scale and evolve with your business needs in a cost-efficient manner.