BusinessLine® Plans

Do you need a basic phone plan? A tailor-made plan? A plan that gives you greater certainty over costs? Whatever your needs, we have a plan for you.
BusinessLine® Casual Plans
If you don’t make many calls on one of your office phones – it’s mainly used for incoming calls or dedicated to faxing, for example – then a Casual Plan might be for you.
BusinessLine® Basic Plans
Basic Plans are for those who make mostly local calls. It gives you unlimited local calls from just $60.00 per month.
BusinessLine® Everyday Plans
Everyday Plans are for those who make a combination of local calls, STD calls and some calls to mobiles.
BusinessLine® Max Plans
A Max Plan is for businesses that make a lot of calls but want to control their costs. It offers unlimited local calls, unlimited national long distance calls and unlimited calls to most mobiles in Australia.
BusinessLine® Complete Plans
Complete Plans provide you with an inexpensive fixed phone line, which most people use for internet access or faxing.
Optional Extras
Our range of optional extras include MessageBank®, abbreviated dialling for frequently called numbers, free call numbers for your customers and more.
Phone Words, 1300 and 1800 Numbers
Want to attract and retain customers? We can help you do it with a range of solutions that include Phone Words (eg. 1300 BUSINESS), 1300 and 1800 numbers.
Casual
BusinessLine® Casual
If you don't make many calls on one of your office phone lines (if it's mainly used for incoming calls or it's dedicated to faxing, for example), choosing our BusinessLine Casual plan will give you a full service from just $40.00 per month.
Contact your dedicated Telstra Business adviser or call 13 2000 to order.
Features
These services are available to most Telstra full service business customers and include:
- Full network access connecting you to the world, so you have the freedom to use the line for internet access or faxing
- Call Waiting, 3-Way Chat and Call Forwarding, Call Return and Call Back Busy, making it even easier to keep in touch (Call Return is not available for blocked calls and usage and call charges apply)
- A standard White Pages® directory listing and Directory Assistance, helping to increase your business visibility within Australia.
Pricing
| Access and Connection | |
|---|---|
| Monthly Access | $40.00 |
| View new connection charges | |
| Call Charges | |
| Local Calls | 22c per call |
| Calls to 019 numbers | 22c per call |
| Calls to 13 / 1300 / Security Numbers | 35c per call |
| Calls to 1194 & 1196 (Time & Weather) | 38c per call |
| National Long Distance (STD) calls | |
| STD Extended Zone & STD Preferential calls | 22c per call |
| All other STD calls | 80c per call |
| Calls to Mobiles | |
| Calls to Mobiles in Australia | 45c Call Connection Fee plus 36c per minute block |
| International calls | International call rates (PDF, 138kB) |
Next step
Basic
BusinessLine® Basic
If most of your business calls are made to local fixed numbers, then a BusinessLine Basic plan would be best for you. It gives you unlimited local calls from $60.00 per month.
Contact your dedicated Telstra Business adviser or call 1800 334 884 to order.
Features
These services are available to most Telstra full service business customers and include:
- Full network access connecting you to the world, so you have the freedom to use the line for internet access or faxing
- Call Waiting, 3-Way Chat and Call Forwarding, Call Return and Call Back Busy, making it even easier to keep in touch (Call Return is not available for blocked calls and usage and call charges apply)
- A standard White Pages® directory listing and Directory Assistance, helping to increase your business visibility within Australia.
Pricing
| Access and Connection | |
|---|---|
| Monthly Access | $60.00 |
| View new connection charges | |
| Call Charges | |
| Local Calls | Included in Monthly Charge |
| Calls to 019 numbers | Included in Monthly Charge |
| Calls to 13 / 1300 / Security Numbers | 35c per call |
| Calls to 1194 & 1196 (Time & Weather) | 38c per call |
| National Long Distance (STD) calls | |
| STD Extended Zone & STD Preferential calls | 22c per call |
| All other STD calls | 80c per call |
| Calls to Mobiles | |
| Calls to Mobiles in Australia | 45c Call Connection Fee plus 36c per minute block |
| International calls | International call rates (PDF, 138kB) |
Local Calls: Please note that if you make only a small number of local calls or 019 calls in a particular period, the effective average price which you pay for a local call may exceed 22 cents (GST incl.) per call.
Next step
Everyday
BusinessLine® Everyday
If you need the freedom to call fixed line numbers anywhere in Australia, then a BusinessLine Everyday plan is probably best for you. It offers unlimited standard local calls and unlimited standard national long distance calls from $80 per month.
Contact your dedicated Telstra Business adviser or call 1800 334 884 to order.
Features
These services are available to most Telstra full service business customers and include:
- Full network access connecting you to the world, so you have the freedom to use the line for internet access or faxing
- Call Waiting, 3-Way Chat and Call Forwarding, Call Return and Call Back Busy, making it even easier to keep in touch (Call Return is not available for blocked calls and usage and call charges apply)
- A standard White Pages® directory listing and Directory Assistance, increasing your business visibility within Australia.
Pricing
| Access and Connection | |
|---|---|
| Monthly Access | $80.00 |
| View new connection charges | |
| Call Charges | |
| Local Calls | Included in Monthly Charge |
| Calls to 019 numbers | Included in Monthly Charge |
| Calls to 13 / 1300 / Security Numbers | 35c per call |
| Calls to 1194 & 1196 (Time & Weather) | 38c per call |
| National Long Distance (STD) calls | |
| STD Extended Zone & STD Preferential calls | Included in Monthly Charge |
| All other STD calls | Included in Monthly Charge |
| Calls to Mobiles | |
| Calls to Mobiles in Australia | 45c Call Connection Fee plus 36c per minute block |
| International calls | International call rates (PDF, 138kB) |
Local Calls: Please note that if you make only a small number of local calls or 019 calls in a particular period, the effective average price which you pay for a local call may exceed 22 cents (GST incl.) per call.
National Long distance calls: Please note that if you only make a small number of STD calls in a particular period, the effective average price which you pay for a STD call may exceed 22 cents or 80 cents (GST incl.) per call, depending on the type of call.
Next step
Max
BusinessLine® Max
If you make a lot of calls, especially to mobiles and long distance, and you’d rather be free to focus on doing business rather than counting the cost, then a BusinessLine Max plan would be best for you. It offers unlimited standard local calls, unlimited standard national long distance calls and unlimited calls to most mobiles in Australia for $130 per month.
Contact your dedicated Telstra Business adviser or call 1800 334 884 to order.
Features
These services are available to most Telstra full service business customers and include:
- Full network access connecting you to the world, so you have the freedom to use the line for internet access or faxing
- Call Waiting, 3-Way Chat and Call Forwarding, Call Return and Call Back Busy, making it even easier to keep in touch (Call Return is not available for blocked calls and usage and call charges apply)
- A standard White Pages® directory listing and Directory Assistance, increasing your business visibility within Australia.
| Access and Connection | |
|---|---|
| Monthly Access | $130.00 |
| View new connection charges | |
| Call Charges | |
| Local Calls | Included in Monthly Charge |
| Calls to 019 numbers | Included in Monthly Charge |
| Calls to 13 / 1300 / Security Numbers | 35c per call |
| Calls to 1194 & 1196 (Time & Weather) | 38c per call |
| National Long Distance (STD) calls | |
| STD Extended Zone & STD Preferential calls | Included in Monthly Charge |
| All other STD calls | Included in Monthly Charge |
| Calls to Mobiles | |
| Calls to Mobiles in Australia | Included in Monthly Charge |
| International calls | International call rates (PDF, 138kB) |
Local Calls: Please note that if you make only a small number of local calls or 019 calls in a particular period, the effective average price which you pay for a local call may exceed 22 cents (GST incl.) per call.
National Long distance calls: Please note that if you only make a small number of STD calls in a particular period, the effective average price which you pay for a STD call may exceed 22 cents or 80 cents (GST incl.) per call, depending on the type of call.
Next step
Complete
BusinessLine® Complete Plans
Complete Features (Available to most Telstra full service business customers)
BusinessLine Complete plans provide you with a fixed phone line, which most people use for internet access or faxing. They also include value features like Call Waiting, 3-Way Chat and Call Forwarding, Call Return (not available for blocked calls) and Call Back Busy (usage and call charges apply) – making it even easier to keep in touch. You also get a standard White Pages® directory listing and Directory Assistance for increased business visibility within Australia.
Contact your dedicated Telstra Business adviser or call 1800 334 884 to order.
BusinessLine Complete Pricing
| Access and Connection | |
|---|---|
| Monthly Access | $43.95 |
| Monthly Access with Non Profit Business Concession (BusinessLine Non-Profit) | $21.50 |
| Monthly Access with Charitable Concession (BusinessLine Charity) | $14.40 |
| View new connection charges | |
| Call Charges | |
| Local Calls | 22c per call |
| Calls to 019 numbers | 22c per call |
| Calls to 13 / 1300 / Security Numbers | 35c per call |
| Calls to 1194 & 1196 (Time & Weather) | 38c per call |
| National Long Distance (STD) calls | |
| STD Extended Zone & STD Preferential calls | 22c per call |
| STD Community Calls and STD calls up to 50 kms | Call Connection Fee plus 6c per minute block. |
| All other timed STD calls | Call Connection Fee plus 22c per minute block. |
| Calls to Mobiles | |
| Calls to Mobiles in Australia | Call Connection Fee plus 36c per minute block |
| International calls | International call rates (PDF, 138kB) |
BusinessLine® Non-Profit is available to most non-profit organisations with the appropriate certification who are directly billed by Telstra for access and local calls.
BusinessLine® Charity is available to most charitable organisations with the appropriate ATO certification who are directly billed by Telstra for access and local calls.
50kms is the distance between the zonal charging points.Some calls may be less than 50kms and still be charged the full rates.
Extras
Optional Extras
Contact your dedicated Telstra Business adviser or call 1800 334 884 to order.
MessageBank®
Can't talk right now? Receive every message and save on costs and space, with no extra equipment such as answering machines.
| Monthly Charge | $6.00 | |
|---|---|---|
MessageBank Virtual
A personal answering service that doesn’t require a phone line. You can divert your calls to the virtual mailbox number and give the number to callers so they can leave you messages directly.
| Monthly Charge | $6.00 | |
|---|---|---|
MessageBank Away
Leave customers an information message on this greeting only service when you’re closed for holidays, moving or renovating.
| Monthly Charge | $16.50 | |
|---|---|---|
| Connection Fee | $44.00 | |
Line Hunt
If your main number is busy, Line Hunt automatically connects your calls to the next available line.
| Monthly Charge per line | $3.55 | |
|---|---|---|
| Connection Fee | $46.20 | |
| Group add/change (each time) | $46.20 | |
Abbreviated Dialling
This feature saves you the time and trouble of dialling frequently called numbers. It’s also a convenient way for trusted staff members to make calls normally blocked by your Call Control.
| Charge per month, for the first 1 to 8 numbers | $3.30 | |
|---|---|---|
| Additional monthly charge for 9 to 40 numbers | $1.76 | |
| Additional monthly charge for 9 to 60 numbers | $2.86 | |
Smart Ring
Assign different ring tones to different groups of callers – so you can tailor your greeting when you answer.
| Monthly Charge | $4.40 | |
|---|---|---|
Multiple Number
Get a second office number without the cost of a second line. Then add a distinct ringtone so you can identify and handle your calls appropriately.
| Monthly Charge | $6.00 | |
|---|---|---|
Duet Phone & Fax Multiple Number
Set up a separate fax line on your existing phone service. You’ll gain a dedicated line for incoming and outgoing faxes with its own distinct number – but without the costs of installing a second phone line.
| Monthly Charge | $6.00 | |
|---|---|---|
Never Busy Fax
Never miss a message. Get your faxes by email when your machine is busy or out of paper.
| Rental | $5.50 per month | |
|---|---|---|
| Auto-notification | 27.5c per notification | |
| Transferred or automatically delivered | 27.5c per page | |
| Fax to email delivery | 27.5c per 0.5MB per message | |
Things you need to know
MessageBank retrieval is free from most Telstra fixed phones Australia wide. Retrieval charges apply from mobiles, payphones and for calls using a Telstra Telecard™.
To see the full terms and conditions for BusinessLine® plans visit Our Customer Terms. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.




