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Frequently Asked Questions
There are changes to both fixed and mobile products.
Fixed Services – Some call rates and monthly access prices will change.
Mobile Services – There will be changes to some call rates.
In addition, some of our Rewards offers impacting both fixed and mobile services will be withdrawn.
Telstra reviews its pricing from time to time and the proposed changes are a result of the increased cost of doing business
The mobile and fixed price changes will take effect on 1 October 2012. Rewards offers will be withdrawn from 1 November 2012.
We are writing to customers who either have a plan that will be changing or are receiving the benefits of a Reward offer that will be withdrawn. We have also updated all websites and our My Offer Summaries with new prices.
It’s simple, just check your most recent Telstra bill. The name of the plan will be listed against each service.
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You will be able to call overseas using the 0011 prefix. You will be charged the standard call rates for 0011 International Direct calls as per the HomeLine or BusinessLine plan you have.
Yes, you may want to consider our T-Bundles that offer great value for money.
Want to know more? We are here to help 24/7. For Business inquiries, call us on 13 2000.