International Roaming Packs and Plans
If you're only going to make calls and use SMS while overseas and not use any data, then an International Roaming Voice Plan might suit you. It gives you a set monthly allowance to use while you're travelling and a discount on calls and texts in selected destinations.
If you want to use your mobile phone to browse the internet and send emails, or even access the internet on your laptop or tablet, an International Frequent Traveller Data Plan or an International Casual Traveller Data Pack are the best way to go. International Frequent Traveller Data Plans give you a monthly allowance and are good if you travel frequently. If you don't go overseas often, a 30-day International Casual Traveller Data Pack might be a better option.
Be smart and save
It's very important that you understand the cost of using your phone overseas. International Roaming is not included in our standard plans. Make sure you're familiar with the International Roaming rates that apply to your calls and data usage. These are charged on top of your standard monthly mobile plan charges. When overseas, if you are using data which is not included in a International Casual Traveller Data Pack or International Frequent Traveller Data Plan, data will cost $15.36MB and is charged at 1.5 cents per kilobyte or part thereof (1MB = 1024kB).
International destination pricing and network compatibility
International Data Roaming SMS Alerts
Telstra’s International Roaming data alerts are to be used as a guide only to help you manage your data usage. The alerts will not stop you from exceeding any International Roaming data allowance from an International Casual Traveller Data pack or Frequent Traveller Data plan you may have.
Data used outside of an International Casual Traveller Data pack or Frequent Traveller Data plan will be charged at 1.5 cents per kilobyte (which equals $15.36 per MB).
The SMS alerts are sent in 20MB increments except when you are roaming and using data in Hong Kong. For example, if you use 65MB of data overseas (in countries other than Hong Kong) we will send you alerts informing you that you have used 20MB, 40MB and 60MB of data overseas.
If your trip includes travelling to Hong Kong where you intend to use data on your mobile, any data usage alerts you receive in other countries on the same trip, will not include the data you use in Hong Kong.
It’s important to note that we rely on the overseas network carriers in the countries you are travelling in to forward to you the SMS data usage alerts and this may cause a delay in receiving the alerts. This means that you could receive alerts once you have already used more than the 20MB increment.
Any questions? See our International Roaming data usage alert FAQs or call within Australia 125 109 (call costs 25c including GST).
International Frequent Traveller Data Plans
Our International Frequent Traveller Data Plans are a great way of staying connected to your emails, using data applications on your mobile device, and getting internet access on your computer when overseas. With these plans, you simply pay a monthly fee to get a monthly allowance. This allowance is then used towards eligible data usage on your Telstra post-paid mobile or Telstra Mobile Broadband services in eligible countries.
If you take up an International Frequent Traveller Data Plan on or after 8 May 2013, your plan will be for a minimum term of 6 months, and early termination charges may apply if your plan is cancelled early. If you take up an International Frequent Traveller Plan on or before 7 May 2013, your plan will be a casual plan and will continue on a month to month basis until cancelled.
Your options are:
- $29Included Data:40MB
- $85Included Data:120MB
- $160Included Data:240MB
- $350Included Data:600MB
- $550Included Data:1GB
- $1050Included Data:2GB
- $1800Included Data:4GB
Not sure how much data you might use? Use our handy calculator to estimate your possible data usage so you can select the right International Frequent Traveller Data Plan for your needs.
Buy an International Frequent Traveller Data Plan
International Casual Traveller Data Packs
International Casual Traveller Data Packs are ideal if you don’t travel often or for shorter term travel. They are a great way to send and receive emails, documents or to access the internet while overseas – whilst managing your data spend. For a one-off charge you get an allowance towards data usage in selected countries which is valid for 30 days.
Your options are:
- $29Included Data:20MB
- $85Included Data:60MB
- $160Included Data:120MB
- $350Included Data:300MB
- $550Included Data:500MB
- $1050Included Data:1GB
- $1800Included Data:2GB
Not sure how much data you might use? Use our handy calculator to estimate your possible data usage so you can select the right International Casual Traveller Data Pack for your needs.
Buy an International Casual Traveller Data Pack
International Casual Traveller Data Packs are available with eligible Telstra Post-Paid Mobile and Telstra Mobile Broadband® services.
The included allowance expires 30 days after the International Casual Traveller Data Pack is applied to your service and any unused allowance will be forfeited at this time.
If you use up your included data allowance, or use your service to access data in a way that is not covered by your pack (for example in a country which is not a selected country), you will be charged 1.5c per kilobyte or part thereof, which equates to $15.36 per MB.
Voice Plans
Our post-paid International Roaming Voice Plans provide:
- a set monthly allowance to use towards voice calls and SMS messages sent and received in all international destinations where roaming is available
- a discount on all voice calls and SMS messages sent and received using your Telstra post-paid mobile in the following international destinations
- You may only use your discount on voice calls and SMS messages in the following international destinations
Your choices are:
| $15 per month | $100 per month |
|---|---|
| For $15 a month, you get an allowance of $10 towards standard voice calls made and received and SMS messages sent in all eligible international destinations. | For $100 a month, you get an allowance of $90 towards standard voice calls made and received and SMS messages sent in all eligible international destinations. |
| You also get a 10% discount on all standard voice calls and SMS made in selected overseas countries each month. | You also get a 20% discount on all standard voice calls and SMS made in selected overseas countries each month. |
What you need to know about your International Roaming Voice Plan:
Once you've reached your monthly International Roaming Voice Plan allowance, you'll continue to receive the discount on all voice calls and SMS sent and received in the above international destinations. However, this discount will be applied to our normal International Roaming rates for any additional voice calls and SMS.
- The monthly allowance of your International Roaming Voice Plan will be deducted from your total voice call and SMS message usage after all eligible usage has been discounted at the applicable rate.
- The monthly allowance of your International Roaming Voice Plan cannot be used for content charges, for local calls while in Australia, to send or receive data, to make or receive video and satellite calls, or to send or receive MMS messages overseas. You must pay for such usage in addition to your monthly plan charge.
- Any unused monthly allowance expires at the end of each month and does not carry over.
- The monthly plan charge will be billed to your Telstra account each month.
- If you purchase a plan part way through a billing month, the monthly plan charge and included plan allowance will be calculated on a pro-rata basis for the remaining days in that month.
- You may not have more than one International Roaming Voice Plan associated with a Telstra post-paid mobile service at any one time.
- You may cancel your International Roaming Voice Plan at any time without any early termination charges.
- If you cancel your International Roaming Voice Plan part way through a billing month, your monthly plan charge and included plan allowance for that month will be calculated on a pro-rata basis for the days that the plan was active in that month.
Note: If you currently receive discounted International Roaming rates you may not be eligible for the International Roaming Voice Plans. This offer is not available with any other offers unless otherwise specified by us.
Contact us
If you are in Australia: please call 13 2000 or contact your Telstra Account Executive.
If you are overseas using your Telstra mobile: call +61 4 3912 5109 any time, 24 hours a day. International call rates will apply.
If you are overseas using an international fixed line: call using the appropriate international access code (also known as an international call prefix) where you are located. Please use the following dialling format: [International access code] + [61] + [4 3912 5109], any time, 24 hours a day. International call charges from the fixed line will be charged separately.
Things you need to know
- International Frequent Traveller Data Plans purchased on or after 7th April 2013 are only available to customers with a 10-digit business account number.
- International Frequent Traveller Data Plans purchased on or after 8th May 2013 will be subject to a 6 month contract term. Early Termination Charges (ETC) apply if you wish to cancel your contract early.
- International Frequent Traveller Data Plans purchased on or before 7 May 2013 will be on a month by month basis and can be terminated at any time.
- Once your minimum term (if applicable) expires, your International Frequent Traveller Data Plan will continue on a month to month basis until cancelled.
- If you go over your data allowance or use data outside of your allowance (such as use outside the selected countries), you’ll be charged at the rate of 1.5c per kilobyte or part thereof which equates to $15.36 per MB. Your data allowance cannot be used for content charges, SMS, MMS or data usage in Australia.
- If you take-up or cancel your International Frequent Traveller Data Plan part-way through a billing month, your monthly plan charge and included data allowance will be pro-rated according to the days the plan was active in that month.
- For a full copy of our terms visit www.telstra.com.au
- 1MB = 1024kB
- Unused data expires monthly
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International Casual Traveller Data Pack or Frequent Traveller Data Plan
Here's a list of the selected countries where you'll be able to use your International Casual Traveller Data Pack or Frequent Traveller Data Plan
Guinea
Emirates
International Roaming Voice Plan
Here's a list of the selected countries where you'll be able to use your International Roaming Voice Plan:
Emirites
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