MessageBank®
MessageBank helps you stay in touch with your customers and colleagues when you’re too busy to take a call, your phone is unattended, engaged, out of range, or has a flat battery. We offer everything from standard MessageBank services, all the way up to Mobile Memo, where a receptionist takes your calls and sends you a message.
MessageBank Standard
Unanswered calls to your mobile phone are forwarded to your mailbox. You can then choose which calls you want to return and when. Simply dial 101 within Australia to listen to voice messages at any time.
MessageBank Plus (for Apple iPhone users only)
Voice messages are delivered straight to your iPhone. Use the visual user interface for accessing your MessageBank, or dial 101 within Australia to listen to your voice messages at any time.
Voice2Text®
Be more efficient with our Voice2Text service. It automatically converts compatible voice messages to text and sends them straight to your mobile as an SMS.
Message2txt®
Message2txt is a basic voicemail service that answers your calls with an automated standard greeting. Voice messages are then delivered in SMS form for convenient access and retrieval.
Mobile Memo
Mobile Memo is a personalised answering service. A receptionist professionally answers your call with your company greeting, then takes messages and sends them to you via SMS.
Business Test Drive™
If you’ve just signed-up to a 24-month Telstra Business Mobile plan, why not take our Voice2Text or MessageBank Plus service for a free 2-month test drive. It’s a great way to see if they add value to your business.
- MessageBank
Standard - MessageBank
Plus - Voice2Text
(V2T) - Message2Txt
(M2T) - Mobile
Memo - Business
Test Drive
MessageBank
Standard
Can’t answer your mobile or just prefer not to? MessageBank Standard is a personal answering service with convenient call back features and message notifications that help you manage your voice messages.
Features and benefits
- Call back - Return a call without leaving MessageBank
- Hang up messages - Receive an SMS notification when callers hang up without leaving a message
- Special delivery - Request MessageBank to call you at a specified number when a voice message is received
- Group messaging - Send voice messages to groups of people
Pricing and rates for Telstra Business customers
| Standard Charges (per service) | All Business Mobile Advantage / Business Performance Plans |
|---|---|
| Monthly Access Fee | $0 |
| Standard Usage Rates (in Australia) | Business Mobile Advantage Plans (per second charging applies) | Business Performance Plans (per 60 sec charging applies) |
|---|---|---|
| MessageBank |
|
|
Free MessageBank diversion and retrieval in Australia is available on the $90, $130, $150 and $135 Casual Business Mobile Advantage Plans, $50 and above Business Performance BYO plans and $60 and above Business Performance Handset plans.
Eligible Business Mobile Advantage plans are $90, $130, $150 and $135 Casual Business Mobile Advantage plans, and eligible Business Performance plans are $50 and above
Things you need to know
Standard Carrier rates apply if retrieving messages from a phone other than the nominated service. If you are using MessageBank Roaming while you are overseas, MessageBank Roaming rates will apply.
Unlimited MessageBank on eligible Business Performance plans
Customers connecting to eligible Business Performance Plans will not pay for MessageBank connection, diversion and retrieval in Australia. The unlimited MessageBank service only applies to standard diversion and retrieval and does not apply to Voice2Text, Message2Text, Mobile Memo, or MessageBank Plus. You will need to pay for these separately.
Other associated charges such as access and messaging charges will still apply.
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
MessageBank
Plus
MessageBank Plus offers Apple iPhone™ customers an easier way to check their voice messages within Australia - without the hassle of dialling 101. With a simple user-friendly interface, you can review your voice messages at your convenience and in any order you choose.
Features and benefits
- Simple to use – Email-style presentation of messages for efficient review and management of voice messages.
- Easy access – Play your voice messages and update your personal greeting directly on your iPhone - without dialling 101 and navigating the standard MessageBank menu.
- Enhanced playback feature – Drag the slider back and forth, just like in iTunes™.
- Helps save time and increases productivity – Reply quickly by call, SMS or email.
Pricing and rates for Telstra Business customers
Test drive a great business mobile extra for 2 months - View more
| Standard Charges (Per service) | All Business Mobile Advantage / Business Performance Plans |
|---|---|
| Monthly Access Fee | $5 |
| Standard Usage Rates (in Australia) | Business Mobile Advantage Plans (Per second charging applies) | Business Performance Plans (Per 60 sec charging applies) |
|---|---|---|
| MessageBank |
|
|
Free MessageBank diversion and retrieval in Australia is available on $25 to $85 Business Mobile Advantage plans, $50 and above Business Performance BYO plans and $60 and above Business Performance Handset plans. On other plans, MessageBank diversion and retrieval rates and charges apply as per your pricing plan.
The above MessageBank Standard usage rates and charges are incurred as per normal, when dialling 101 to access MessageBank Standard. Per second charging applies.
Customers with an Apple iPhone (iOS4.3 or later) can avoid incurring standard MessageBank retrieval charges by using MessageBank Plus to access their voicemails.
Things you need to know
Standard Carrier rates apply if retrieving messages from a phone other than the nominated service. If you are using MessageBank® Roaming while you are overseas, MessageBank® Roaming rates will apply.
Free MessageBank on eligible Business Mobile plans
You will not pay for MessageBank connection, diversion and retrieval in Australia. The free MessageBank only applies to standard diversion and retrieval and does not apply to Voice2Text, Message2Text™, Memo, or MessageBank Plus. You will need to pay for these separately. Other associated charges such as access and messaging charges will still apply.
Apple is a registered trade mark of Apple, Inc in the US and other countries. iPhone and iTunes are trade marks of Apple, Inc.
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
Voice2Text
(V2T)
Be more efficient with Telstra's Voice2Text service, which automatically converts compatible voice messages to text and sends them straight to your mobile as an SMS.
Features and benefits
- Time-saving – SMS message notifications save you from dialling 101 to access your voice messages.
- Efficient – Save important messages and phone numbers directly to your mobile phone. Messages are attached to the caller’s number for easy access to call or text back.
- Convenient – Read messages discreetly in meetings or at noisy locations.
- Flexible – Retain the ability to dial 101 to listen to your voice messages.
Pricing and Rates for Telstra Business customers
Test drive a great business mobile extra for 2 months - View more
There are no fixed-term commitments and you can easily switch plans if your usage patterns change.
| Standard Charges (Per service) | Usage Guide (Voice messages per month) | ||
|---|---|---|---|
| Low < 12 | Medium 13 - 37 | High > 38 | |
| Monthly Access Fee | $5 | $10 | $15 |
| Monthly Included Voice2Text Message Allowance | 0 | 25 | 500 |
| Excess Usage Rate (Per Voice2Text message) | 40c | ||
Things you need to know
Voice2Text is charged in addition to standard MessageBank® costs
You will be charged for all converted and partially converted messages i.e. you are charged for 1 message despite its length (up to 3 linked SMS messages) including long messages and notifications of non-converted messages. Charging takes place when the message is converted, whether or not the text is delivered or received.
2-month Test Drive
Business Test Drive. Charges apply after the 2 month test drive period unless you opt out of the service before the end of the 2-month period.
Voice2Text
Voice2Text replaces any other voicemail or messaging service you may have other than MessageBank. Voice2Text when activated will replace MessageBank standard 101 notifications. Not available to MessageBank Combined customers.
*The $5 & $10 Voice2Text™ Plans are not available to 2G services if your account has been migrated across to our new billing and customer care systems and has a 13-digit Telstra account number. 3G services can select from the $5, $10 or $15 Voice2Text™ Plans.
You can check your Telstra account number on the top right hand corner of your Telstra bill.
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message.
On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes.
Unused message allowances expire monthly
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
Message2Txt
(M2T)
Telstra’s basic voicemail service answers your missed calls with an automated standard greeting. Voice messages are converted to text and sent to your mobile as a convenient SMS message.
Features and benefits
- Convenient - Review messages in a text format at your convenience.
- Cost-effective - There’s no access fee and no charge to receive Message2Txt SMS messages - so you could save money and stay connected.
If you want to be able to record your own greeting and also be able to listen to voice messages then you should consider Voice2Text
Pricing and rates for Telstra Business customers
| Standard Charges (Per service) | All Business Mobile Plans |
|---|---|
| Monthly Access Fee | $0 |
| Standard Usage Rates (in Australia) | Business Mobile Advantage Plans | Business Performance Plans |
|---|---|---|
| MessageBank (Use in Australia) | No charge for SMS notification message | |
Things you need to know
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message. On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes. In some instances, we may use a third party agent to assist in the translation of individual words or small portions of a voice message.
Unlike MessageBank or Voice2Text, you cannot customise your greeting or listen to messages.
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
Mobile
Memo
Get your own personal receptionist with Telstra’s Mobile Memo service and avoid missing important calls or messages. A receptionist will answer your calls with a personalised greeting, take a message and send you an SMS.
Features and benefits
- Personalised greeting - Enjoy the benefits of a customisable service answered by a real person
- Versatile - Choose to have your messages forwarded to your email as well
- Efficient / Time-saving - No need to retrieve messages as they are delivered straight to your mobile via SMS
Pricing and Rates for Telstra Business customers
| Mobile Memo Plans | Memo Free Plan | Memo Low Plan | Memo High Plan |
|---|---|---|---|
| Usage Guide (No. of calls answered by the operator per month) | < 25 | 25 - 50 | > 50 |
| Monthly Access Fee | $0 | $5 | $12 |
| Standard Usage Rates (in Australia) | Memo Free Plan | Memo Low Plan | Memo High Plan |
|---|---|---|---|
| Operator Charge (Per call answered) | 85c | 65c | 50c |
| Diversion | 0c | ||
| SMS Delivery (Each) | 0c | ||
| Email Delivery (Each) | 0c | ||
Things you need to know
Message length is set to a standard 160 characters.
™ and ® are trade marks and registered trade marks of Telstra Corporation ABN 33 051 775 556.
Business
Test Drive
If you’ve just signed-up to a 24-month Telstra Business Mobile plan, why not take one of these MessageBank services for a free two month test drive? It’s a great way to try out MessageBank and see if it helps you conduct business on the move.
Try one of these services for two months:
Voice2Text Pack (normally $10/month) OR
MessageBank Plus for Apple iPhone™ (normally $5/month)
The monthly access fees for your trial service won’t apply during your two month test drive (Standard MessageBank diversion and retrieval usage charges may apply). You can cancel your service any time during the two month test drive. Charging for these services will commence after two months unless you cancel.
Business Test Drive Brochure (PDF, 330kB)
To sign up for a Business Test Drive call 13 2000 or contact your Telstra Account Executive
Things you need to know
Two month test drive
The two month credit offer is available to business customers taking up a 24-month Telstra Business Mobile plan.
Charges apply after the 2 month test drive period unless you opt out of the service before the end of the two month period.
Offer is limited to one service per customer. Offer credit expires after 30 days.
Voice2Text
Voice2Text when activated will replace MessageBank standard “101” notifications, however you can still call 101 to listen to your messages.
MessageBank Plus
MessageBank Plus is only available with Apple iPhone - iOS 4.3 or later. Depending on your Telstra Mobile plan, standard diversion and retrieval charges may apply for the duration of the two month test drive.
Apple and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
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