Telstra Business - Machine-to-Machine (M2M) Wireless Service

Machine-2-Machine, also known as M2M, is transforming industry. It gives your business assets the power to communicate directly with each other, automating day-to-day tasks that free up your workforce to get on with more important business.

M2M can be used to monitor valuable equipment, detecting maintenance issues before they become problems. It can enable remote control of heavy machinery, saving travel time on large worksites. It can provide visibility of people, places and entire production processes. And with the real-time data M2M provides, you’ll have the information you need to make smarter business decisions, faster.

Our M2M wireless service uses our mobile network to connect different pieces of equipment so they communicate with each other, saving you from monitoring them yourself. Exactly how you set up your network communications will depend on what you need. For example, your assets may be able to ‘talk’ to each other without human intervention, a monitor could trigger a switch, or a meter could send data to a billing system. Your equipment can also be set up to send alarms or reports back to your central monitoring system.

M2M Demonstration

Explore our interactive M2M town to see how you can get your machines talking.

Launch demo

Find out more

Plans

SIM Management

Industries

Case studies

Solutions

Hardware

Plans

Choose the plan that best suits your business

Usage	Package	Suitability
Low	1MB to 3MB	Metering/Monitoring: electricity/gas/water, agriculture Mobility Health: remote patient monitoring/remote diagnostics Security Monitoring: alarm management, home security, vehicle security Fleet and Transport: vehicle tracking of rental cars, taxi and truck fleets
Medium	4MB to 150MB	Retail Vending/Ticketing: vending machine management and inventory control and public transport ticketing Connected Consumer Devices: eReader devices, network gaming, digital picture frames
High	>150MB	Digital Signage: information and advertising signs for retail, leisure, hotel and Information kiosks Video Surveillance: live video streaming from security camera’s

Casual Data plans

These are suitable for M2M applications that have a high degree of predictability in their usage profile (such as metering, monitoring, vending, digital signage). Each service has a monthly service fee and a dedicated data allowance. Where the monthly data allowance is exceeded, excess usage charges will apply.

Group Data plans & M2M Shared Data Plans

These are suitable for M2M applications that have a degree of variance in their usage profile (such as tracking, security, connected consumer device solutions). Each service within the group plan has an allocated data allowance that makes up the total group monthly data allowance for services on the same plan. The total group monthly data allowance can be shared across the entire group of services on the same plan and account. Where the data allowance is exceeded, excess usage charges will apply. Depending on the M2M service you use, we have a suitable plan to allow this flexibility.

SMS Bundles

These plans also provide for SMS options for SMS-based communications for your M2M devices.

SIM Management

The Telstra Wireless M2M Control Centre is a SIM and Subscription management platform that you can use to manage and monitor all of your Telstra Wireless M2M services. You can also use the Telstra Wireless M2M Control Centre to activate and deactivate individual SIM’s across your fleet, and to take control of your equipment data usage costs according to demand. The platform also lets you set your own business rules and customised alerts – so you’ll know as soon as any abnormal activity occurs, or if a device fails. It also provides real-time diagnostics, support tools and data usage reporting.

The Telstra Wireless M2M Control Centre complements our world-class wireless networks and expertise in wireless data applications to support:

Security monitoring
Fleet Management
Vehicle tracking
Asset management

Monitoring and metering
Vending
In-Vehicle Telematics

Digital Signage
Video Surveillance
Remote diagnostics
Patient Monitoring

M2M Control Centre datasheet (PDF, 451kB)

SIMs

Wireless M2M solutions often have specific SIM requirements to suit various environmental conditions. We now provide four different SIMs: the M2M SIM Chip, the M2M Industrial SIM Card, the M2M Standard SIM Card and the M2M Micro SIM Card.

Telstra’s M2M Industrial SIM Card is more robust and comes in the standard form factor 2FF with increased corrosion resistance to withstand extreme environmental conditions for demanding M2M applications. The increased reliability and life expectancy of the M2M Industrial SIM Card reduces the risk of potential failures and the time and cost involved in replacement.

All Telstra M2M SIMs are available via the Telstra Wireless M2M Control Centre, which provides advanced tools to allow remote provisioning, management, diagnostics and troubleshooting.

Find out more

Industries

Health

Higher costs and an ageing population are placing greater demands on our health services. Wireless information and communication technologies have the potential to transform the industry, providing better patient care, greater efficiencies and reduced operational costs. With services such as remote patient monitoring and mobile tele-consultation, a range of M2M products and solutions can make all the difference.

Download the health flyer (PDF, 438kB)

Security

Wireless technology has revolutionised the security industry. Wirelessly enabled security systems have improved adoption, expanded the geographic coverage range, made portability of secured assets a reality, and given operators the flexibility to secure or track assets in areas that weren’t previously possible. Furthermore, they enable real-time alerts of service disruptions. The Telstra Next G® network can make your security related aspirations a reality.

Download the security flyer (PDF, 622kB)

Transport & Logistics (T&L)

The T&L sector is being transformed through the integration of wireless technology. Examples include fleet management, cold chain management, asset tracking and monitoring (for example, shipping containers) and field workforce management solutions. The Telstra Next G® network with its extensive coverage and reliability, can deliver maximum value to you.

Automotive

Putting connected services into vehicles can deliver a world of possibilities to drivers and passengers alike – from in-vehicle entertainment services, live traffic updates, driver behaviour monitoring and emergency services response services. All of these services will help make the on-road experience safer, more enjoyable and more economical.

Download the automotive flyer (PDF, 236kB)

Utilities

Using wireless resources more intelligently is now possible. Utility providers are being urged to be smarter, greener and more customer-centric. Using wireless sensors and controls, operators can now monitor outlying grids, pipelines and networks, and remotely control infrastructures in real time. This is delivering operational efficiencies and quicker response times, while making proactive management possible. The Telstra Next G® network provides support for smart grid two-way communication.

Download the utilities flyer (PDF, 702kB)

Retail

Intelligent M2M solutions are now used in the areas of payment services, as well as advertising by way of digital signage and vending machines. M2M solutions in your retail channels not only help optimise processes and cost structures but can drive sales. With automated operations, cashless payments, monitoring processes, real-time customer interactions and direct influence at point-of-sale, making a sale is so much easier.

Download the digital signage flyer (PDF, 780kB)

Case studies

Solutions

Navman Wireless GPS Fleet Management

Navman Wireless is one of Australia’s leading providers of GPS fleet tracking, navigation, telemetrics and mobile communication technology.

Visit the Navman page

Trimble GEO Manager

Trimble GeoManager is a leading field workforce management solution that is designed to help increase the effectiveness and accountability of your workforce.

Visit the Trimble page

Hardware

The M2M Device Purchase Plan is a hardware purchasing option for M2M devices on a 24 month installment plan.

This plan covers the following hardware solutions:

NetComm NTC6908 3G Industrial Router [Data/SMS]
Netcomm NTC40WV 3G Industrial Router [Data/Voice/SMS/WiFi]
Sierra Wireless Airlink GX400 Intelligent Gateway [Data/SMS]
Sierra Wireless Airlink GX400 Intelligent Gateway with WiFi expansion card [Data/SMS/WiFi]

The plan is only available for purchase with the Telstra Wireless M2M Control Centre.

Key benefits:

Reduce upfront costs of deploying an M2M solution, and spread them over a 2 year period
Commercial flexibility enabling you to change M2M data plans at any time to suit your needs
Peace of mind knowing that the device is certified for use on the Telstra Next G® network
24/7 support for any connectivity issues
Device warranty of 2 years (Netcomm) or 5 years (Sierra Wireless)
Competitive pricing
Access to open source Software Development Kit
Billed on the Telstra bill, alongside Telstra Wireless M2M Control Centre charges.

The M2M Device Purchase Plan is continuously evolving and available for new devices in the future. If you’d like us to include your M2M device under the Telstra M2M Device Purchase Plan, please contact us at mobilitypartner@team.telstra.com to discuss your requirements.

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Machine-2-Machine

How our M2M wireless service works