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View and Analyse
Make sure you have the best procedures in place. Receive comprehensive performance reports on your networks. Receive Managed Network Services reports to ascertain whether we're providing you with the best service possible. Analyse your inbound calls to make sure that your customer service experience is up to scratch.
Frame Relay, ATM & BDSL
Switched Data Network reporting provides you with comprehensive performance reports on your Frame Relay (FR), ATM and BDSL networks.
The available reports are:
- Customer configuration – a snapshot of all services on your network
- Summary – monthly overview reports
- Detailed – detailed reports providing hourly private virtual circuits (PVC) usage data
- Graphical – graphical reports on PVC and access link usage
- Exception – allows you to focus on the services needing your attention
- Availability – reports on downtime on any PVC
- Round trip delay – delay times for standard ping test between Telstra nodes
To use Switched Data Network Reporting, log in with Your Telstra Tools credentials.
Inbound & Security Services
Analyse inbound call traffic in detail using Telstra Analyser Online. This allows you to analyse Inbound Telstra services such as Priority One3®, Priority 1300®, Freecall™ One8, Freecall™ 1800, InfoCall 190, International Freecall™, SecuriDial and Callex.
Telstra Analyser Online enables you to create reports and graphs based on your inbound call traffic data including information on the origin of incoming calls, call termination points and call handling times. This information can allow you to evaluate the effectiveness of your marketing campaigns and help you to plan resources and staffing effectively.
To use Telstra Analyser Online, log in with Your Telstra Tools credentials.
To register to use Telstra Analyser Online, contact your Telstra Account Executive or call 1300 Telstra (1300 835 787).
Managed Network Services
Managed WAN Online Reporting
Managed WAN Online Reporting shows you how your Managed Network is performing, including your customer premise equipment and access links. You can track performance over time in various increments (hourly, daily, weekly and monthly).
To use Managed Online WAN Reporting, log in with Your Telstra Tools credentials.
To subscribe to Managed WAN Online Reporting, please contact your Telstra Account Executive or call 1300 Telstra (1300 835 787).
Online Alarm View
Online Alarm View shows the status of your Customer Premise Equipment on your Telstra Managed Network (i.e. whether it is 'up' or 'down') against a map of Australia.
To use Managed WAN Online Alarm View, log in with Your Telstra Tools credentials.
To subscribe to Online Alarm View, please contact your Telstra Account Executive or call 1300 Telstra (1300 835 787).
Managed WAN Application Monitoring and Control (AMC) Reporting
Managed WAN Application Monitoring and Control (AMC) Reporting helps ensure that your key business applications such as email, internet, CITRIX / SAP are performing at the highest level. It provides two reporting services – Application Visibility and Usage Reporting and Enhanced Network Performance Reporting.
Application Visibility and Usage Reporting allows you to view the data volumes and bandwidth consumed by the business applications between different sites on your network.
Enhanced Network Performance Reporting provides visibility of how your managed WAN network is performing by tracking network performance metrics between nominated customer sites.
Managed WAN Application Monitoring and Control (AMC) Reporting access is provided to you automatically when you purchase the Managed WAN Application Monitoring and Control Optimisation service.
If you would like to know more about Telstra's Managed WAN Application Monitoring and Control Optimisation service, please contact your Telstra Account Executive or call 1800 815 851.